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March 2024 by Saulza
We have went to both your menards stores, spring meadows and N Toledo, 2 weekends in a row . A very large purchase of 30copper wire about 2800.00, and the first weekend your store couldn't run card, this Sunday we brought cash, yah we tried 150 ft, paid for it, and low n behold get out there , you don't have enough! Refund, yah not gonna happen again. You lost a very good customer.
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February 2024 by Diane Dudley
Store posted a special order size on a bathroom vanity as being 48" long X 14" deep. When received it was 48" long by 19" deep. .
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February 2024 by M W
I would say its not 1980 so quit with the mail in rebates but lets face it. Menards does this JUST TO SCREW YOU! They hope you don't send them in. Then they send it to you on mail that looks like junk mail. They claim to never receive the rebate form and receipts...
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February 2024 by Tami Fish
Made a purchase wrote a check they took and ran it through the register and gave it back to us so I assumed it was one registered that does automatically take out of your account and give your check back well that was not the scene I put void over the check thinking it was already done the next day I get A phone call saying that we left without paying for our merchandise they wanted us to come over and do and give them the check which I have died. The manager that talked to me in the a.m. was very pleasant. Very nice when I drove an hour over to get the check to them the manager, Thomas Was very rude. I asked them if they were going to do anything to supplement us from driving all the way over there for their mistake not ours and he was very rude and said what do you think we should do? I obviously said nothing because what was I supposed to say I want a $50 gift card because of your screwup and now we have to drive an hour to the store and an hour back home and be leave work early and be late for my second Job And he said nothing so needless to say I will never go to the Mason city Iowa store again we have put probably about $60,000 in that store when we built our house and got everything from Menards. We built a garage and a shed with Menards stuff and now we will never put another dime into that store , they treated this situation as our fault not theirs, which which was the cashiers problem when he gave us our check back I asked them what would they done if I lived a state away or 45 hours away and they said that I would have to make it right which, yes I was more happy to go and give them the check but when I asked them now that their void is on that check and it does not go through am not going to have it be on my convenience again to make this check, right When they should’ve did it at that point in time. Thank you for listening and reading my rant. Have a nice day Tami Fish.
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February 2024 by gary Verba
Don't work there. They treat there employees bad At the Marinette location
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January 2024 by jianni
Scammed me out of $900+ rebate and nobody awnsers the phones and when they do they hang up on you. Will be persuing in small claims court
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January 2024 by Ryan Freese
I’ve shopped at a Menards my whole life but not any. Since the pandemic begun Menards has been screwing me over on rebates. The rebates do get in the mail don’t reflex the amount I sent in a single envelope. Fast forward 4 yrs since the pandemic and they been even more slow getting rebates as well as sending my rebates to the wrong address which that other house hold redeemed my rebates. Several emails with Menards and they won’t correct their mistake. Now I’m screwed out over $50+ in rebates. Mailing out rebates 4 times a yr for billions of people is not enough. Their quality of materials are mediocre at best. The store managers have zero authority to make things right and only direct a person to go online to file a complaint. My situation still hasn’t been resolved and not even close to being satisfactory with no more responds from the rebate international that handles all the rebates I’m no longer gonna shop at Menards!
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November 2023 by Steve Bailey
I have shopped at multiple Menards stores. I have always found the staff to be courteous, warm and welcoming. When I ask where an item is, at least 80% of my inquiries are met by the employee taking me to the section.I have asked multiple employees if they enjoy their time at work or working for the company. The answer is a resounding yes.We recently needed to replace our existing toilet. The individual who helped me told me his favorite brand, and we are very pleased. Penguin brand low-flow. Fabulous.
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November 2023 by Sludge Guzzlers
Whatever I need, I seem to always be able to find it at Menards.
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October 2023 by Andrea H
We went to pick up a special order peice that we needed to bring up north with us that weekend. The peice was severely damaged once it was found. They reordered the peice for us but offered absolutely no course of action that satisfied the money the company cost us due to the mishap. Their customer service needs work!! We threw out a few reasonable ideas to resolve the matter, such as giving us the damaged peice and reimbursing us, as we only needed a small section of it or at least shipping the new one to us. Neither option worked for them.
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October 2023 by Janice E Bich
We drove 75 miles to Menards for remodeling project, I get home and the paint was the wrong color, I painted my panel thinking oh it will change once it dries, it wouldn’t even stay on the panel as the lady sold me the WRONG kind of paint! So I was unable to paint as well as I ruined a panel! I did call the store and lady who sold me the paint said “ Oh some paints go bad!!!!! I then talked to a very nice young man in building to see if I can get my panel replaced and he said yes just bring it back! Price of gas Here goes another $75 for another trip. Second time I have been to this store and the experience was worst I have ever had anywhere! Sooo disappointed as our only option without going another 50 miles further to Sioux Falls
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October 2023 by Susi Norman
Totally agree with previous buyers..what store(Corporate office) does not have contact numbers for customer service? Reason being they are cowards and avoid talking to customers with legitimate order issues...and obviously they make enough money that they don't care about ALL the bad reviews they get. Bad business Menards
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September 2023 by Beverly Bauer
They made the mistake of ringing up a can of platinum plus paint that I had already owned, and just brought in to get tinted more gold. I was charged $53.89 + tax. Went back with can of paint, our chase receipt for my money to be refunded as I used my debit card. The top of the can of paint had the lthe original paint mix label from 2018 and a a new label withh added mix making up the new color on 8/21/23 they would not refund my money even though it was there fault. Said I had to take a credit of off 44 44.67. The reason for the credit says RETURN. There was NO return which was a was NOT reason for credit. I feel they should have lived up to their made it correct. Ii feel the use of return was a lie and deceptive practices. Furthermore people should start noticing there are NOSIGGns to how they handle returns or problems like this. I feel they should of corrected WRONG they made and returned full amount charged and returned 100 per cent of my money to me
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August 2023 by Brent Henkes
The worst customer service...ever! Don't ever buy anything from this compamy!!!
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August 2023 by Ken Schneider
I drove 25 miles to Menards, bought several things and got a rebate slip, filled it out on May 17,2003. It's now July 27th and still NO 11% REBATE CHECK HAS ARRIVED. I WON'T BE SHOPPING AT MENARDS ANY MORE!!!!!!!!!!!!!!!!
