March 2023 by Aiden Farnlof
For more context about my poor customer service experience, the issue was subscriptions going through on a locked card and causing overdrafts. I understand this is policy, so I switched to a new bank that does not have this issue. Whenever a charge goes through, including subscriptions, if it is more than the balance, it declines (SoFi bank).The main problem was with the experience of closing my account in this U.S. Bank branch. I met primarily with Ashley, but Jennifer would chime in occasionally as well. I started the conversation by stating that I was upset, but none of it was targeted towards them as employees. After that, I was consistently degraded and talked down to by both of the employees. They said things such as "If you use the subscription, then what's the problem?" and "You should have come in earlier, as it's part of being an adult" (I came in within 3 hours of the charge going through). They also kept trying to tell me, in a degrading tone, that all banks let subscriptions go through. When I showed them an example of my new bank declining, they then tried to tell me that SoFi is not an actual bank. After this experience, I will be starting the process of closing out my remaining accounts with this bank. The way they treated me was unacceptable.
