-
November 2023 by Amber Berge
One reason I drive almost 2 hours is because I like when they wash it and vaccum it out after an oil change. Once again car wash broke not the first time. Hand washed it they said, didnt dry it drove it right outside, washed the mats and never vacummed around them.
-
October 2023 by Vicki Phelps
The staff at the dealership were so helpful and went above and beyond to help me get my new car. They offered to stay after hours in order for me to be able to get the on Saturday evening instead of having to wait until Monday. I appreciate all the help and showing me all the features my new VW has to offer. Thank you!
-
October 2023 by Karen Andre
Logan was approachable without being aggressively push. He was knowledgeable, accommodating and we trusted him. Overall he had a professional demeanor and we had an exceptional experience.
-
October 2023 by Addison Taylor
The Team at VW Eau Claire were fantastic. They went above and beyond time and time again to make sure everything was exactly as it should be. I cannot give them enough praise and thanks. We love our ID.4!
-
September 2023 by ValKromCO
Was visiting from out of state when my check engine light came on. They got me right in and fixed the problem quickly so that I would be safe on my drive home. Excellent service!
-
September 2023 by Liz L
Our car salesman, Logan Neid, at Volkswagen of Eau Claire, was so great to work with. Honestly wasn't even looking to leave with a vehicle that day, but he was a great, down-to-earth guy that made our visit there wonderful. He didn't pressure us into buying anything. But we ended up leaving with the 1st car we looked at! Thank you Logan!
-
August 2023 by Jill Hintz
Max, Drew and James were amazing to work with! They helped me find just the right vehicle to fit my needs!
-
August 2023 by Megan Finch
I was greeted as I arrived. I was assured that despite that I was a few minutes late, my vehicle would still be serviced. The service representative offered a free car wash after the service. Additionally he was welcoming to my service dog. He went out of his way to make me feel welcome.
-
August 2023 by Madison Kowalczyk
I had the pleasure to work with Jackson in the lot and couldn’t have been happier! He didn’t not pressure me into buying a car, since I was just looking this was a very important aspect of my shopping experience. But to be honest I didn’t even step foot into another dealership because Jackson sold me on a car without having to obnoxiously sell me on one! So far very happy with my new Tiguan, paperwork was a breeze and I felt so confident and comfortable leaving the dealership after the experience I had just had.
-
August 2023 by Alice Hampton
I needed my battery checked b/c it had died a couple of times. Eau Claire VW was able to do a quick check without a wait and when it turned out I needed a new battery, they installed it right then even though I didn't have a pre-set appointment. I SO appreciated it!
-
July 2023 by Kallie Smith
Visiting family I had a little problem with my car, they were able to take it and fix it and were so generous they didn’t charge me! I greatly appreciate it and it was such a huge favor as I’m a Marine and have to head back to base tomorrow. Such kind people and great work. Thank you!!
-
July 2023 by Christine Evenson
Logan was great! Once the Jetta arrive, he expedited the service inspection. We were able to pick up the car the following day. He also made sure all our financing was in order prior to our arrival. The finance manager went over all the options, making it easy for us to understand. Before we left, Logan spent time showing us all the features car had to offer.
-
June 2023 by Lyndsey Brooks
I had been looking for a specific Volkswagen for 4+ months. I finally expanded my radius search and found one here. I spoke with James who was easy to speak with and very friendly. He was straightforward and answered all my questions. I told him my difficulties finding this exact car and he said there were 14 of this exact model in an 800 mile radius. After talking with him about this car for 30 min I decided to make the 7 hour drive (one way) to get the car. I knew I would be disappointed if I didn’t get it. When I arrived they had me test drive it and make sure it was still what I wanted. I have been to some other dealers looking but they were by far the easiest to deal with. They offered me extra options for purchase (which I politely declined) but didn’t hound me about declining (which I have experienced in the past.) Once the papers were signed they filled it up, washed it again, did a quick detail (which it was already cleaned and looked immaculate) and sent me on my way. Just watching the people coming in and out you can tell they have a lot of repeat customers and are very personable with them. The price on this car was the best I’ve seen. I have been looking casually since December and even more since I totaled my car May 1. It was worth the drive!! 5⭐️ would highly recommend!
-
May 2023 by Linda Schwenke
We have bought our cars here for years, and the excellent customer service continues! We dealt this time with Logan, James, and Drew, all of whom were great to work with. We always recommend this dealer to our friends. Thanks for another great car!
-
May 2023 by Liz Plucar
Feb 15th, 2023, purchased a 2023 Tiguan. The purchase was smooth. 2 months later I finally got a call back from a manager that I have been requesting since the sale. The customer service is very poor. I was upsold on many features that than were not provided. I needed to fight to get refunded on the extra money I invested on the purchase. The vehicle alone was a great quality the customer service has lead me to not to want to deal with the Eau Claire Dealership
