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March 2024 by Robyn Miller
I was charged a gratuity free and a service fee for my to go order. I won't be back. None of the fees were mentioned, so I still left a tip. These fees should be mentioned when the order is placed. Food was so
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March 2024 by Tina Sytsma
This by far has been the worst restaurant that I have experienced. It was a buffet style breakfast. It took 30 minutes to be seated. There were multiple tables open in the restaurant but people were left to wait. Had groups seated before us even though they came 10-15 minutes after us. When we were finally taken in to be seated and went out to get our breakfast from the buffet they were out of several things. Waited for them to refill. Then as we ate not a single waiter or waitress came to our table to offer us something to drink. My husband got up and went and got our table a pitcher of water. Still no one came to our table to offer coffee or to ask how our breakfast was. When we were finished and wanted to pay for breakfast my husband had to ask a worker when we would get our bill and where we pay. I proceeded to tell the waitress that not a single person came to our table the whole time we were sitting. Our table of four were definitely dumbfounded.
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January 2024 by Michael Hilzley
We are actually waiting for our check now but good lord this place was the WORST! They gave my wife's food to someone else then took it back to the warming plate. 20 minutes later served it to my wife. Plate was on fire and the food was cold. My order was ice cold, the server never came back to ask how everything was. We never got waters refilled we had to ask to get our coffee refilled, and the server did take off my wife's order but it was after we asked it to be removed.I really don't recommend anyone come here. This ranks as one of the worst experiences dining out we have had.
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January 2024 by Matt Jordan
I really enjoyed the food and customer service here.
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January 2024 by Lindsey Ruder
Our family came to Osthoff for a New Year's retreat, and we're all looking forward to our one special meal at Otto's. We were sorely disappointed, to say the least. The service was about the only redeeming quality.A few of us started with chicken tortilla soup...extremely salty, and definitely NOT chicken tortilla. There was no corn, tomatoes, OR tortilla...but there was carrots and celery?Then we ordered both bone-in and boneless wings, and received all boneless. The sauces were so salty (especially the garlic Parmesan), they were almost inedible.They had some variety for the kids...in our group, one chose Mac n cheese and the other, a cheeseburger. That macaroni looked/tasted identical to Kraft, and was all dried out. I get it, kids often like Kraft Mac, but if you're gonna serve that, price it accordingly.We were definitely disappointed with our meals, and the bill made it worse. Ouch.
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January 2024 by Paula Krahenbuhl
Otto’s is by far the worst restaurant in Sheboygan county! We went there to experience a nice lunch in a nice hotel. We were seated and ordered cocktails. It took 45 minutes to get three Bloody Mary’s, and they only had two other tables to wait on. The waitress came for our food order way before we received our cocktails. It took exactly 1 hour and 5 minutes to get our food which consisted of three sandwich specials and two cups of soup. One sandwich was the Italian beef sandwich made of sliced prime rib which was supposed to be served with aujus which was not provided. We requested it and it took another 15 minutes to get which by that time the sandwich was cold and dried out. Two of the sandwich specials did not get fries, which was included according to menu. The same two ordered cup of soup and waitress said they swapped soup for fries. The menu did not say soup or fries and there was an extra charge for soup as an add-on. Which is what was wanted. Had to wait again for the fries. All sandwiches were dry and unappetizing. Service was horrible. It should not take a total of one hour and 45 minutes to get a lunch consisting of sandwich and soup. They did comp us for one of the sandwiches but that really does not make up for the amount of errors and time to get your drinks and food orders. Will never be going there again.
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January 2024 by Lisa Ugan
We arrived at 11:15am, ordered drinks and took 45 minutes to get them, when our meals finally got to us food was cold, had to ask for our fries which were included. Was told manager would come talk to us, that never happened. Though they did not charge us for everything we will not return , this is unexceptable for fine
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December 2023 by Cindy Hirschfield
Terrible. Waited over an hour and a half for our Food then it came out cold!! Oatmeal was RAW, Eggs ice cold!! Waiter said he was sorry and would charge us only for the Coffee's, we told him there should be no charge.Told the HOTEL MANAGER when we checked out all she did was apologize, never even offered us anything!! Would NOT stay here again.!!! TERRIBLE CUSTOMER SERVICE FROM BOTH RESTAURANT AND HOTEL MANAGER.!!
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December 2023 by Nicole S.
I visited for breakfast, and my experience was excellent. Otto's offers your typical American breakfast foods -- biscuits and gravy, pancakes, egg dishes, etc. -- and excellent coffee. I like a light breakfast, so I got the avocado toast, which came with two poached eggs, tomato slices and arugula. It was more than enough, and with a little sprinkle of hot sauce, it was great. The side of potatoes that I ordered really hit the spot, though. The breakfast potatoes are more like steak fries: perfectly brown and crispy on the outside, and soft and mealy on the inside. The service was great and quick. They do that thing here where the servers don't write down your order, and instead they just listen to you and you hope they get it right. But my server got it right, so maybe they know what they're doing here at Otto's Restaurant at The Osthoff Resort.
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December 2023 by Dave Mayworm
We've currently been sitting here for an hour waiting for our breakfast. Our coffees have been empty for a long time. Terrible experience for a 4 diamond resort.
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December 2023 by Karin
Had breakfast....never had a crunchy egg on a sandwich before in my life. Way too done. My husband had biscuits and gravy...too many biscuits for the amount of gravy, and it was barely hot. Coffee, mediocre.Very disappointed. $30 not well spent.
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December 2023 by Flora B.
Food is good but service is abhorrent two years running at Christmas market season. If there is not enough people to staff it, you're better off closing it. People were leaving without even eating. We stood at the hostess stand for a really long time with a line of people behind us. Nobody came up to seat us. Probably because all the open tables lay uncleared. Maybe leave the automatic front door unmanned and put that person at Otto's to help.
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October 2023 by Mica Yurk
We arrived at 11am for Sunday Brunch, knowing we were on the later side; I asked the waitress if they would be replenishing the food. The waitress confirmed. We initially went up and they were out of scrambled eggs, potatoes, bacon, bread, yogurt parfaits, and there were 4 biscuits, and 5 Sausage patties. 40 minutes later, only the scrambled eggs (which were disgusting) were replenished, so I asked again and also asked for drinks (because she has not asked, even tho there were 2 servers and only 9 tables). The waitress said she already knew and they were taking care of it, 5 minutes later someone from the kitchen came out to check what they were out. So for $17.95 a person, the three of us barely got a plate full of sub par to terrible good and a waitress that was less than helpful. We would NOT recommend wasting your time or money on this brunch.
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October 2023 by Mica Y.
We arrived at 11am for Sunday Brunch, knowing we were on the later side; I asked the waitress if they would be replenishing the food. The waitress confirmed. We initially went up and they were out of scrambled eggs, potatoes, bacon, bread, yogurt parfaits, and there were 4 biscuits, and 5 Sausage patties. 40 minutes later, only the scrambled eggs (which were disgusting) were replenished, so I asked again and also asked for drinks (because she has not asked, even tho there were 2 servers and only 9 tables). The waitress said she already knew and they were taking care of it, 5 minutes later someone from the kitchen came out to check what they were out. So for $17.95 a person, the three of us barely got a plate full of sub par to terrible good and a waitress that was less than helpful. We would NOT recommend wasting your time or money on this brunch.
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October 2023 by Алина
Outdated sadly and not well managed. We weren’t warned before we were seated that pizza oven was out. That is exactly what we wanted to order. Although few minutes later while we waited a pizza came out of the kitchen to another table.Chilly was fine one cup is nice and hot another cold for some reason. I wouldn’t reckoned this place for any meals. It doesn’t feel like you can trust the the kitchen to make quality safe meals here.
