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May 2025 by Alejandra Torres
We had a fantastic walkthrough with Josiah for our 5th wheel trailer! He was patient, knowledgeable, and took the time to explain every detail thoroughly. He made sure we understood how everything works, answered all our questions, and shared helpful tips for first-time 5th wheel owners. His friendly attitude and expertise made the whole experience easy and enjoyable. Highly recommend Josiah if you’re looking for someone who genuinely cares and wants you to feel confident with your trailer!
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August 2024 by Denita S
Great place very knowledgeable people.
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January 2024 by Jackie S.
I am writing to express my extreme disappointment with the 40' fifth wheel that I purchased from Kunes RV Elkhorn in June 2022. We were first time RV buyer and we came in knowing we wanted an all season fifth wheel to live in while we built our dream home in the near future. The salesman was very helpful and directed us to choose the Keystone Arcadia as it is advertised as an all season rig and it also had the interior style we were looking for too. During the final paperwork they strongly recommended the extended warranty. The RV was brand new so I did not understand why they would push an extended $5,000 warranty. You would expect that with their "5-point inspection" as well as being an established RV brand that an extended warranty wouldn't be necessary. With that said the salesman swore by it of course, so we trusted him and added that on to our package. Within two weekends of use the AC unit went out. My husband owns a construction company so he is a very capable guy. So rather than drive it from our Illinois home to be serviced he took a look and found that all of the wiring in the central ceiling unit was haphazardly installed and it was an easy fix for us. But it should've been caught by the "5-point inspection". By winter we sold our home and moved into the RV on our build site less than 10 min from Kunes RV. Within 2 months of full time living the furnace started making weird noises. They sent a serviceman out to take as look. We paid for this supposed excellent warranty so we were glad they agreed to come look on site. The gentleman said he's not usually the guy who does these calls but they short staffed. He agrees it doesn't sound right but he doesn't know what's wrong with it. He was about to leave it at that after he kindly played ball with my dogs for a while. Right before he left I put my husband on the phone who then explained we were going out of town for a week and we need to ensure the furnace is properly functioning before we leave so we did not come home to frozen pipes. So, Kunes said they would replace it, and they did in a timely fashion right before we left on vacation. I fashioned a camera on the thermostat while we were away to keep an eye on it. Approximately 2 days later I checked it and the temperature was only 50 degrees F. We had our nearest friend make a trip out and confirm the furnace was making a loud noise and not working. We called Kunes and they promised to get out there and ensure space heaters were running until they could diagnose and fix the problem. 3 days go by and we hear nothing. Until the morning of our flight (which the service manager knew) and we get a call saying a squirrel got into the furnace and broke it so it is not covered under warranty. That they could fix it for about $1700. I then told him that I am a veterinarian and I know that there is no squirrel leaving its den 2 days after we had 10" snowfall to seek haven in our RV. He then said oh never mind I think it was a mouse. Now remember we weren't home to see anything. The furnace was already removed when we returned home. In attempt to cut this shorter, I ordered a brand new furnace online, it arrived a week later and my husband installed it for less than half the price they quoted us. Kunes never owned up to anything and took the easy route out. A few months went by before our next major appliance broke. I came home from work and the fridge was way too warm. It's a larger capacity fridge/freezer with a thermostat that tells you the temperature. It was in the 50s. My food was all spoiled, I had to throw away everything. My husband called the service department. Left two voicemails. No response. I called after waiting patiently 2 days later and they picked up immediately and when I asked why they hadn't returned my husbands calls Jackie at the front stated they did not have any missed calls or voicemails from him. I told her my new problem and she said after discussing with the service manager that we actually had a bill for the service
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December 2023 by Art M.
We have a new camper that required some warranty service work and needed it back for a camping trip by a specific date. Shannon in service did a nice job of getting it in and completing the repairs. He replied to emails and phone messages promptly (usually within a few hours) to our questions, update requests and got it back to us in plenty of time for the trip. Thanks Shannon!
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August 2023 by David Waraxa
We stopped in without calling to check on a new camper they had for sale. Trevor met us as we walked in to their facility. He professionally answered our questions without the pressure you may encounter other places.
Trevor maintained communication even after the sale, following up to make sure we were absolutely satisfied with the purchase.
While we were at the dealership everyone was friendly and engaged us with enjoyable conversations. They all worked hard to make the entire purchase process easy and memorable.
We traveled three hours from home to Kunes RV, we have no regrets with the decision to purchase there and we highly recommend hat you visit to see why we did.
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August 2023 by Gil Floren (Gil)
Very awesome dealership.
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August 2023 by Hen H.
We bought a used fifth wheel from them. Paid ALOT for it. We were assured it would be detailed and come to us looking brand new. There were a few things I specifically asked them to take care of. Only 1 of those things was done. Upon getting it home, I had wanted to give it a quick "once over" with some disinfecting wipes. I spent the better part of a day cleaning it. Sink had stain which I rubbed out in a few minutes. The mattress had disgusting yellow stains on it. WHY would you even send someone home with a used mattress? I understand CW puts new mattresses in all their used RV's. We ended up throwing it out which they could have done. There was dried urine all down the front of the toilet. There was mismatched, dirty contact paper in the pantry and some of the shelves. I had to remove all of that. It was just one little thing after the next, but it added up to big frustration and loss of confidence in that place. The day of delivery, we were there for 3 hours. They try to sell you everything under the sun. Finance through them - THEY get a kickback Buy insurance through them - THEY get a kickback. No to all of the above. We purchased our first TT from Wisconsin RV World and it was just spotless. That salesman followed up with us and any time we called with questions or requests, they went out of their way to help us. I'm sad to say that is not the case with Kunes. Buy from us and never hear from us again should be their motto. We had gone to the Sheboygan Kunes, actually put $$$ down on a unit there. When we went to take a walkthrough, that mattress was even worse. The outdoor refrigerator was filled with black mold. Each Kunes dealer we've been to appears to not clean their units at all. We went to their Grand Opening in Madison and you'd think for something like that everything would be spotless. Walked into one RV and the shower door must have shattered and although the door had been replaced, they left all the glass on the floor. ???? Our salesman never followed up with us after the purchase. Typically you get a call or at least a thank you card. Crickets. We didn't have a horrible experience but I wouldn't ever buy another RV from them. They just disappointed all around. The only bright spot was Chris who I think is the service manager. Super helpful and knowledgeable.
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July 2023 by Ron S.
Great place. Very friendly staff and very knowledgeable. Only place I will ever go for my RV needs !!!!!!
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July 2023 by Richard W.
This is an edit of a previous review that we posted when we bought our trailer from Kunes RV of Elkhorn in 2022. When we purchased the trailer, of course we were happy with the service and the camper that they sold us, so the review reflected that. However, after the sale, they have been a complete and total failure. We had a few issues that needed to be addressed with the camper, so we made an appointment an got it in a month later. After being rejected on the main issues (the flooring), due to the type of warranty we purchased, we requested the maintenance history report, which they flat out refused to give us. This is called concealment. Not quite sure if this is illegal, but certainly not ethical. Anyway, they told us that they would have two of the issues fixed (stabilizer bars and awning clip) once we arrived to pick it up. When we arrived to pick up the camper, we talked to the manager about the problems we were having with them. Afterwards, we asked how much to settle the bill, and then manager said we 'owe them nothing' at this time because they don't have the paperwork ready and they're still looking into one of the other issues. We were thinking, 'great they're taking this whole thing seriously'. Until we pulled our camper to our destination to find that they had fixed NOTHING. Absolutely NOTHING. Our camper sat in their lot for 3 weeks with no work done what-so-ever. Then I realized that was why he didn't charge us anything. Because they hadn't done anything. They flat-out lied to our face including warranty coverage and work done. Do not buy from these people.
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July 2023 by Sarah H.
We've been waiting for tail lights for a year. No call back from staff, the general manager said he would "take care of it" he also hasn't called back. Any warranty work takes months and communication with this company is garbage. I want to sell my camper just to delete this whole experience. You deserve zero stars and need a complete overhaul on your customer service standards and business practices.
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June 2023 by Mike G.
I wish I could give zero stars because zero was the effort they gave getting back to me. I left voice messages, emailed, i even chatted with their chat girl. All I wanted to know was if I could get my camper in for service and warranty work. zero response. I can't imagine they will be in business long
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May 2023 by Lynn S.
Sheboygan South location. Beware! Brought rv in for warranty work in August 2022. Put rv on consignment September 2022 through May 16, 2023. Called them May 1, 2023 to check on unit. Jackson, sales manager, tells us it's been off their website for 2 months, unsellable, we owe $3400 for unpaid warranty work, that they've tried contacting us for 2 months, and to come and get it. Aaron, in service, sends us the invoice and has no information regarding the warranty claim, and states Kunes will start charging us $25 per day until invoice is paid and unit is picked up. We call the warranty company who states Kunes had authorization, gave me the claim number, and said Kunes needs to call them. Meanwhile, emails to Jackson, sales, Aaron, service, Butch, sales, Tim Kunes, Regional sales, Jim Callaghan, Regional service, and Gregg Kunes, owner, all go unanswered. Arrived May 12th to pick up the rv. Besides being filthy, our license plate is gone, generator won't start, rubber seal on one of the windows is half off, def light is on, topper on one slide won't roll up correctly, and evidence of mice living in the rv. Tom, from service, who was such a tremendous help, fixed the rubber seal and topper. Got generator running but couldn't guarantee it would stay that way. I would never recommend anyone bring their rv here for any reason. The stress this place caused us, and money to get to Wisconsin to pick up our rv, has been horrific. We've been full-time rv'ers for over 12 years and this is the worst experience we've ever had.
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February 2023 by Gina V.
Our RV was vandalized on their lot during maintenance. Catalytic converter gone. They did not ONCE call me, I only found out by reaching out to them. it also happens all the time apparently- yet they don't upgrade their security. Seems like an inside job to me...now I'm 7k out of pocket and don't have a working RV. DO NOT USE KUNES!!! WORTHLESS WASTE OF TIME AND MONEY.
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December 2022 by Joan O.
We purchased a new RV from Kunes/W. Oregon, WI. in Sept. 2022. We traded in our current unit. The buying/selling went very well. We were told by Chet, the service manager, that customers purchasing new RV's there would have top priority in the service department. We called for an appointment for warranty work 3rd week of September. Could not get it in until Oct. 11. The RV did not get in for service until end of November and only because of the multiple calls that were made. We were told the RV was finished, went through the list over the phone and again were assured all action items were resolved. After a lost day of work to travel 3 hours each way to pick up the RV, it indeed was not finished. After much pressured on our end, the RV is home Dec. 2. but only after we were to be charged for a diagnostic fee, which is covered by warranty! A good place to buy, cut and run. This is NOT the place for service. Buyer Beware of empty promises and untruths.
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June 2022 by Chrissy W.
terrible service, dropped our camper off in March to get warranty items done and a door that we ordered last September for over two months never received a call with a status. We started caLling in May left numerous voicemails, no response. Then I called and asked to page service and was told to text a number. was told the recall could be taken care of, wasn't. Finally first week of June I texted multiple times of day to get our camper and it still wasnt done when we picked it up. worst service and they argue with you when you explain no one returns your calls. general manger says he hired more employees yet our camper took over 3 months even though when we told all parts were ready in March. won't be going back!!!!
