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June 2025 by Tim L
I was quoted a certain price for the tires I bought. The price went up $100 after they were installed.
The TPMS sensors were not set up correctly, even with brand new tires, brand new TPMS sensors, etc. The light is still on in my dash. So now I have to go back and get them to fix it. This happens every single time this store does a tire rotation for me on any of my cars. It’s incredibly frustrating.
I was waiting across the street at Starbucks.They told me it would take three hours. It took them five. They didn’t even bother to call me and let me know if it would take so much longer.
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June 2025 by Donnetta Foxx
The associate was friendly and professional, and found a service that I had purchased some time ago but had not used. She didn't have to tell me that. I appreciated her saving me money.
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June 2025 by jon mead
This was by far the worst service experience ever. I signed up online for appointment was confirmed then notified it would be two days laterSpoke to manager to make sure tires were ordered and ready. Showed up and tires were not ordered. Appointment was scheduled for three days later. Dropped off truck and found out an hour later the tires didn’t arrive. Had to leave my truck overnight. Following day my truck was not complete until three in the afternoon. This was my work vehicle and these delays caused much hardship and affected my customers due to the delay and rescheduling. Definitely not going to be backI have a fleet of vehicles and we have used Firestone before with good results, but this experience will give me second thoughts about future service
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April 2025 by Atlas Maier
Five star review has everything to do with Amy, the technician running the front desk. I’ve gone to this location a few times and every time she’s running an efficient & low-stress operation. She always tells me what my car needs without pushing to up sell me. She can be working with five other customers at the same time as me (phone calls and car pickups etc), but I still never feel like my stuff is slipping through the cracks. 10/10 service, super impressive and the reason I’m a repeat customer.
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April 2025 by UPNETWI INTERNET
Got the new tires I needed and an alignment in the time frame they told me. New tires makes my ride feel new again! Thank you Firestone!
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April 2025 by Mary Lou Noftle
I was very impressed with the staff working there and the friendliness shown customers. The work was outstanding. I will be sure to take my car there first future appointments.
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April 2025 by Jennifer McCord
No one is perfect. This team is so close it should be a crime. I trusted them all the way down the line. No surprises and they told me what should be next on my to do list.
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July 2024 by Chelcie Swenson
IF YOU’RE FINE WITH REPLACING ALL 4 TIRES EVERY TIME SOMETHING HAPPENS, THEN KEEP SCROLLING. THE ONE STAR REVIEW IS NICE. I GIVE THIS PLACE 0 STARS.
This is a place I will NEVER take my business to OR recommend. EVER. I brought my car in a month ago because I had a huge nail in my tire - mind you my tires were only 2 years old. Explained the situation over the phone VERY CLEARLY - that there was one tire that needed to be fixed. And before I brought my car there I called around many places to find who can help because the tire lost air so fast that I basically had to fill it up and drive directly there - my spare isn’t reliable. So after having my car there for A DAY AND A HALF, they decide to call me to tell me the hole can’t be patched and I would need a new tire. It was news I was expecting to hear, so not a big deal. Then the guy tells me, we have a policy here where we don’t just replace 2 tires - has to be all 4. Like excuse me? NOW THAT I DON’T HAVE AN F-ING TIRE OR OTHER OPTION IS WHEN YOU DECIDE TO TELL ME I HAVE TO REPLACE ALL 4 2-YEAR-OLD TIRES OR GO SOMEWHERE ELSE? WHY THE HELL WOULD THEY NOT TELL ME THAT WHEN I CALLED VERY CLEARLY EXPLAINING THAT I HAD ONE TIRE THAT WAS POPPED AND THAT MY TIRES ARE 2 YEARS OLD!!!!!!! ON TOP OF THAT, THEY DIDN’T GIVE ME ANY MONEY/DISCOUNT FOR THE PERFECTLY GOOD TIRES THAT HAD TO BE DISCARDED BECAUSE OF THIS POLICY. THIS PLACE IS TRASH AND WILL NEVER RECOMMEND. TAKE YOUR MONEY ELSEWHERE.
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July 2024 by Tom C (TravellerTom)
I have only used this Firestone location to fix a tire. As long as the tire is fixable with enough tread they can usually plug the hole. Price was reasonable
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July 2024 by HOME SOLUTION 57
Good service but long time wait, two hours wait ending been 4 hour wait
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July 2024 by Adelei Wade
Great staff, great work...if you can get in.
Twice now I've made an appointment only to be told once I arrive that they can't service my car that day. According to staff, the website doesn't check with the store's system to see if the appointment is available, so you can get a full confirmation and still be left with a "sorry, we can't help you today" once you arrive.
Same with calling: unless you speak directly with someone in-store you're liable to get booked with the wrong service or not booked at all. It's a shame because I've received nothing but kind and competent service by the staff there, but getting that service usually requires a 2-4 day ordeal between finally getting in and getting everything worked on.
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July 2024 by John Doe
Very good customer service.
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June 2024 by Brian Simmons (Hdaddio1)
Good honest people
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June 2024 by Katelynn Gibbons
Quick, friendly service. I made an appointment online for the following morning and had no issues. They didn't try to upsell me on anything and the prices were incredibly reasonable! I will be going here regularly now!
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June 2024 by Nicole Hartwig
Very friendly staff. Informative and detailed. I have been going here for service for about 2 years now and will continue. Quick to get you in and out as well as thorough with their work. 10/10 recommend. Marley and Ryan have been great!
Edit to add I've had 4 new tires, multiple oil changes, new battery, brakes rotors and calipers, ball joints, etc.
