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April 2024 by Katherine K.
i purchased a replacement dishwasher which I had scoped out ahead of time, but the salesman did a great job explaining the difference between the brands and models that I ended up with a comparable, but different choice. The installers were on time, efficient and personable. they cleaned up after themselves and were super respectful of my time and my home.
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January 2024 by Bran W.
I had a faulty washing machine, very frustrating, but the Service Department and the Customer Service guys worked together beautifully and kindly and did what it took to make it right and that means a lot!! Yes, they had to come to our house multiple times, but I didn't have to make the numerous annoying phone calls with the manufacturer and the service techs because the Customer Service guys at Grand Appliance took care of it all for me. While I didn't love having a faulty machine, the guys at Grand Appliance made it right and turned it into a good experience overall. I would recommend them.
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January 2024 by Craig K.
Extremely helpful. Went through all the alternatives, both now and for factoring future replacements, and gave suggestions when asked. Even recommended one alternative where they wouldn't have gotten the job. Very trustworthy.
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November 2023 by Kevin W.
Iv been shopping with Grand Appliance ever since they opened in the Madison area. I don't need to shop anywhere else because I trust them to guide me with all of my appliance needs. Everyone is pleasant from the people in sales right down to the warehouse staff when I pick up my appliances. Thank you for your help and thank you for being there!
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November 2023 by Katie Kunz
Friendly, knowledgeable staff, beautiful showroom with dozens of appliances to browse, and quick check-out. We walked in and half an hour later had our new range scheduled for delivery.
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November 2023 by Jeff Myers
I was impressed by their timeliness & communications. I knew right when I should expect our new dishwasher. The installer was very professional & efficient. I will definitely use Grand Appliance and TV again.
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October 2023 by Caton Roberts
Sales associate was thorough and patient in helping us sort through the bewildering array of options we faced in selecting a new washer. Also excellent in responding to messages associated with arranging purchase of unit for delivery after we'd sorted things out at home after the showroom visit. Two thumbs way up!
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October 2023 by Margaret Chitty
I ordered a portable clothes washer over the phone and Cole was the sales rep to whom I spoke. He was extremely helpful and answered all my questions. It was a great experience.
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October 2023 by Susan Hughes
We found a great sale and purchased a new dishwasher. But we’ll be coming back because of the service we received. Derek was very knowledgeable about all their products and terrific to work with. No pressure.
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October 2023 by A-x K.
If I could give this place -100 stars I would. They don't even deserve a single star. We purchased Wolf gas stove and after one week of use we smelled gas. We called in a technician and he agreed and tested and the gas was leaking in several places. The parts were ordered. We waited 2 weeks for the parts and the parts were made in China and Mexico and the parts failed immediately. Since the tech had no additonal parts we had to wait another two weeks and 4 months later and 4 visits by Wolf/Sub-zero tech we have NO stove. My husband now cooks on camper stove outside after he spent $13,000 on this stove! At this point we called our sales rep several times, left several messages. He never bothered to call back. At first he was picking up the phone and now he doesn't even bother to answer his phone! Pretty much giving us a drift after we bought a very expensive fridge and stove from this store. Well I will be talking about this store in my blog and I will let as many people as possible know NOT to buy anything from Grand Appliance! Derek was our sales rep! Absolutely zero customer service! We were going to buy several appliances for two homes but now we will never set our foot into that store!
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October 2023 by Marion Oas
I have purchased several appliances at Grand. They have a large selection so you can find something in your price range. I have usually found something on sale. The sales people are very helpful. The delivery did not take long. The installers were friendly and quick. All in all, this was a wonderful experience.
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October 2023 by Branda Weix
Lots of communication - arrived exactly as predicted despite heavy rain. Brought everything in, hauled away, made sure I had everything I needed. Very friendly and courteous.All of this in contrast to my last big box store purchase when I waited all day only to find out my appliance order had been canceled due to inventory issues and no one bothered to let me know!
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October 2023 by Duanne Edwards
The Grand Appliance staff & especially manager Derek, we’re extremely helpful, knowledgeable and patient in our process of appliance selection for our kitchen redo. All of our questions were answered fully. The experience was definitely a positive one!!
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September 2023 by Judy S.
We were very happy about this purchas. We needed an electric dryer. Staff was attentive and helpful. Good value because it was Labor Day. It will be delivered in one week. Recycle fee only $20.which was cheaper than other stores.
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September 2023 by Elsa Braun
So far my appliance experience with my new stackable LG washer dryer set has been great. It's in a really tight space and I'm worried about the static pressure in the dryer vent and a tech is coming out for free to check on it.
