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February 2024 by Stefanie Quintero
I was contacted by the floral department because I went to a wedding expo and they CC'd the entire list of entrants rather than BCC'ing. Now my email is shared with countless people I don't know when I didn't even ask to be contacted by them in the first place. Extremely unprofessional...
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March 2023 by Jeremy B.
I want to highlight the customer service of Theressa K. On a day about a week ago, I was on the brink of physical exhaustion and just finished shopping. There was no way possible for me to scan all the groceries without passing out. Theressa K. was nice enough to assist me with scanning and bagging everything. This goes above and beyond the call of her job, but she was more than willing to help.
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March 2023 by Chrissy Choi
Horrible place. Scott the manager says oh god on the phone to me when I went to get my debit card. I call back and he asks my first name. I tell him and he is like ur first name. Over and over .
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December 2022 by Bill S.
We shop at HyVee Fitchburg when we are staying in the Fitchburg condo. Great selection, nice clean store, bakery is tremendous. Sooooooo ... why the low rating? Checkout. Usually only one checkout operating. I know you would like to channel all of us to self-checkout, but many of us prefer the checkout with an actual human.More checkouts, please!
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September 2022 by Chrissy Boock
Horrible place. Scott the manager says oh god on the phone to me when I went to get my debit card. I call back and he asks my first name. I tell him and he is like ur first name. Over and over .
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May 2022 by Sarah F.
This review is specifically for George in floral -- he was an absolute lifesaver and a gem to work with. I came in and needed balloons on the spot and he made it happen. He helped me get a bouquet together too in order to celebrate a graduate. The floral department was slammed with graduations, Mother's Day, weddings and Proms, but George kept his cool and was really friendly. Thanks George!
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March 2022 by Rayna S.
Let's just say how awesome that this Hyvee has a USPS drop off location. I resell and working a normal job and the hours fit my schedule. They also have an amazing gluten free section. The only complaint I have is the lack of wet cat food and I understand that's an all over problem. Thank you for working during the pandemic you guys are rock stars. Keep up the good work !
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November 2021 by Rachel Weber
Scott was able to create a beautiful arrangement in 15 minutes to honor our dear cat who had passed. Very kind and professional, and I hope I can work with him again under more pleasant circumstances.
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September 2021 by Darren B.
This is just a general statement towards the whole program of hyvee's corporation advertisement. It absolutely is irritating the song you're using and your advertisement. I can I turned the channel every time the freaking commercial comes on freaking commercial comes on. And I don't want to go to hyvee anymore that's how bad the commercial is
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March 2021 by Dave J.
Consistently screws up my orders for delivery. In my weekly orders in the past three months only four have been complete. There is always something missing, extra from another persons order, damaged or fresh meat and/or dairy within two days of expiration of the use by date. They have never responded to my online surveys and it's obvious they don't care or are capable of improving.
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January 2021 by Peter T.
Lousy customer service and a total lack of Caring . I am hoping that with more time and training they can improve.
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October 2020 by Emily K.
Stopped in for some quick groceries. Was able to find things easily. Great options in the deli. Prices were responsible as well. Did self checkout and was in and out quickly.
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September 2020 by Tammy C.
I love Hy- Vee the grocery store. But I will never use their curbside shopping again. Paid 9.95 for the service and I did not get half of my order. What I did get was the wrong items. They need to put experienced people as shoppers instead of kids who don't know the difference between an Italian meatball and home style. Its not that difficult if you know how to read. I take care of my elderly father so I don't have time to shop. Now after $9.95 I need to go shopping. Not convenient at all. Nice concept but doesn't work. Plus I didn't get a receipt!
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August 2020 by Susan M.
Posted price VS scanned price issue. Posted price didn't match the scanned price. Manager said too bad, customer had to take product at the scanned price as it must have been in the wrong place. Customer touched it therefore they must purchase the product at the scanned price because, covid. Right. See WI statute 98.08.
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August 2020 by Kellie K.
I used to love this store, especially the bakery! However, I recently ordered a 50th birthday cake and it was a huge FAIL!! Stood at bakery counter, clearly seen by several bakery employees, and random store employees, too no avail!! Finally walked up to a bakery employee and threatened to get a manager if she didn't help me. Was given the cake I pre-ordered ~ the name was misspelled, and it looked like a 5 year old decorated it!! What a bummer! (not too mention I was somewhat embarrassed at the party) Will be going somewhere more reliable in the future!! These employees should feel blessed they even have a job to go to considering the situation (COVID)!!!