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July 2025 by Tiffany Fladger
I am let u know my SSDI check 3rd come in my deposit. Thank you
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June 2025 by Beni Vaganov
I had such a good time! The associates were so so nice and helpful. They helped me get the best deal and the best price.
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June 2025 by Ryan Ramp
I mean, who likes an internet provider right? But my router broke, I called to place the order, picked it up the next day right when they opened. In and out in 2 minutes. Can't complain.
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May 2025 by Janice Gehrke
Returning equipment at move out is just one of those chores you need to do. The staff immediately welcomed me and escorted me to the counter. My return was completed within two minutes. This errand wasn't really a chore after all.
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March 2025 by Gale Demro
People are very helpful. Store is very clean.
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March 2025 by Barbara Bonzo
Liz was one of the most fantastic custome service representatives I have had the pleasure of dealing with in a long time
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February 2025 by Al Leggett
My remote wasn't functioning properly, some of the buttons don't work. I barely got thru the door and one of the guys asked how he could help. He didn't have any grey ones like I had but he gave me a new black remote. It was easy to sync it up with my Samsung TV. It doesn't have the page buttons or day buttons that I often use to record shows. :(
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February 2025 by Robert Mueller
Very customer friendly and professional I'd give it 5 stars
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August 2024 by Michael Crapp
They have no idea what the actual promos are, or how to set them up.
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July 2024 by Pedro Luis Negrete Escorcia
Horrible customer service
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July 2024 by Spunky Kitty
Outrageous. Since recently moving, I have had to get in touch with Spectrum no less than TEN times via chat, phone calls or visits to this particular store where no one seems to have a clue what they are doing. One mistake after the other has been made regarding equipment sent, returned, and now my latest billing statement with the whopping charge of $381. How on earth can I possibly owe that much when last month's bill was already paid? They don't have to wonder why so many people are switching to other services which I definitely plan on doing after this latest mess.
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July 2024 by Eric Badula
Quick and helpful didn’t leave you sitting longer than needed
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July 2024 by Shane Hope
Was turning equipment
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July 2024 by Maria Baltazar
This review isn’t a reflection of this store but rather my experience with spectrum while I lived in Madison. My monthly fee was continuously increased and sometimes I would receive random bills that they for services months prior (already paid). My internet speed was nowhere near what I was paying for and the price overall was just atrocious compared to my new services. When I called I was gaslit lol like told the charges never went through even though they were withdrew from my bank or that the speed test I ran and reran numerous times was wrong & theirs was correct. My conversations with the support line were more headache than helpful. The final straw was when I stopped receiving all email notifications from them abt statements, I called.. & they said I needed to get my gmail fixed because it wasn’t their fault.
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July 2024 by Larry Graves
Check-in online or be prepared to wait while people complain about their bill or service.
