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November 2023 by Wendy Loew
Overall a great experience. Eddie was no pressure and understood and listened on our needs. We got exactly what we wanted and within what we were hoping to spend. Will definitely recommend to others!!
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November 2023 by KS s
Bought a Sealy mattress in May 2023 and in less than 6 months I have to buy a new mattress due to the edges of bed collapsing. This is after replacing it once already for the same issue. I will never buy from Mattress Firm again and will tell everyone I know to stay away.
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November 2023 by Jeni Humleker
Dan was excellent! Knowledgeable, efficient, helpful, friendly & professional. Got me everything I wanted & needed. I’m very happy.
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November 2023 by Ilene Jensen
Very helpful and easy to work with. Explained all the details of the mattress and assisted us with a delivery date. Thank you
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October 2023 by Charles Hansmann
The sales person, Edward, was very pleasant and accommodating. He explained in good detail the differences between the various mattress. We took our time deciding, and he was very patient.
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October 2023 by Scott Irby
Edward was very knowledgeable and professional, helped us make a decision on a mattress and his input led us to the right choice for us.
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September 2023 by Justin Wendt
I should have learned my lesson the first time I bought a mattress from this store. The delivery date they give you is not actually your delivery date, it's just the date they say their going to deliver it. Expect a call the day before your delivery after you have made all the arrangements to be off work saying your mattress hasn't arrived in our warehouse. During that unsettling call is when you will actually schedule your delivery, in my case 16 days after the initial delivery date I was given. I have ordered two mattress from this store in Fond du Lac and it happened both times. I can go on the Mattress Firm website right now and order the same mattress from the same store and it says the first available delivery date is this Sunday the 17th, but I just got off the phone with them and they assured me their is no way I would see that mattress until the 29th of this month at the earliest. If a new customer goes to the store the delivery date would be the 17th but if you ordered the mattress already and got the dreaded call that they don't have it and never did then the soonest delivery date is the 29th I couldn't make this stuff up!!!
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September 2023 by Rachel Bingham
Found the mattress I wanted, got it same day at a great price, and with no upwelling. The salesman asked me what I was looking for and then showed it to me. Then helped me load it in my car.
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August 2023 by Mark Buth
Edward was so knowledgeable and helpful. He listened to our needs and guided us with expert advice. HeMade it so easy.
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August 2023 by chloe schmitz
Reese truly went above and beyond to make sure we had a great, smooth experience purchasing the proper mattress. His customer service skills were above and beyond!!
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July 2023 by Judith Hannemann
The Sales man was very informative and polite and did not rush us it was a good experience The delivery men were very polite and went above what theyhad to do for us. That was just wonderful Thank you Delivery men again!!!!!
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June 2023 by Greg Penza
They were very knowledgeable, shared many options in my price range and were very helpful
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June 2023 by Pat Mcclone
We visited today on June 1st and the salesperson Edward was very friendly and helpful. He answered all of our questions and we found the Serta mattress we liked.
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June 2023 by James Franzen
Edward provided great customer service. Edward was very courteous, knowledgeable and very professional. Edward is a great asset to the Mattress Firm family.
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May 2023 by Brian Stenz
Purchased a Serra Mattress from this store just over two years ago worst mattress I have ever owned. Within 6 months we noticed issues with the sides collapsing and a pit forming in one side of the bed. We immediately contacted the store and of course they passed me onto the manufacturer. Note this mattress has over a 10 year warranty with it.The manufacturer told me to take pictures with a straight stick in multiple areas where you could clearly see almost 2 inches of drop. We filed on the warranty. Within a few days we received a denial of the claim due to one small stain about 3-4 in diameter no where near the damage. Please note we had used the expensive cover purchased from the store except on instance where we had it off to wash. My young son got sick that day and threw up. Most of which we cleaned up immediately.Long story short the claim was denied due to this small stain even though it had nothing to do with the structural issue we filed the claim for.The bed over the next several months continued to collapse to the point it was no longer usable within three years.Neither the Mattress firm nor Serra stepped up to back a bad product. Never again will we purchase from either company.This is from a 100% disabled Army Veteran..