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February 2024 by Jeff Haendel
This company will screw you over again and again! If I could it would be a -5 rating!
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January 2024 by Symco Weekender Symco WI
If I could give this place a negative 10 review I would. They still don't have their doors open and you have to drop off payment in a mailbox because they're scared of the outside world.They are just an absolutely ridiculous company.Do yourself a favor and choose another propane company.
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December 2023 by Jonathan Pickering
great customer service ! called to have my service switched from cole oil/propane and let me tell you!Merwin was .40c cheaper per gallon and they have a great budget plan that works monthly so you aren't hit with $500+ bills that are due in 30days and if you miss that mark once they will force you to prepay before they will come and fill your tankso in short after talking with the owner Merwins more affordable services with a better customer service ethic ! would recommend the switch to anyone looking for propane services in the greater Fond du lac area !
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October 2023 by Michael Senn
Merwin's has helped us multiple times with urgent home issues, ie. furnace, AC & water heater problems. They are great for service and were always able to squeeze us in to their busy schedule.Thanks to Gary & all the crew who have been here to help!Mike SServices: A/C system maintenance
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August 2023 by Amanda Bender
Competitive prices, responsive & great service! Thanks Gary for all of your help!
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July 2022 by Tory Quick
Always a pleasure to do business with. Extremely professional in all areas. We really love how quick their response is as well as great communication throughout the process
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May 2022 by theshat sinja
Inconsistent billing practice,Stay Away! The worst propane supplier and the way they treat people is terrible. Save yourself a lot of headaches, look elsewhere for your propane needs.
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December 2021 by Shelly Rosenkranz
Nice people
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November 2021 by Fred Dodge
Failure to perform as promised.Failure on pricing as promised.Price gouging.Etc...
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October 2021 by Audrey M
Terrible company. Thought about using them but then I saw the low reviews. I started asking around and found out they have a tendency to make up charges, then sue the people who try to only pay what they legitimately owe. I looked into it and they have taken around 200 people to small claims court over financial disputes. Either they have a lot clients that are deadbeats that don't pay their bills or what I've heard about them is true. I would steer clear of this business if you don't want to deal with a headache.
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October 2021 by Dale Smith
It almost seemed an inconvenient for them to schedule an estimate for furnace and central air conditioning. Give me a break. I am going to spend over $10,000. Three other companies immediately scheduled and estimate at my convenience. No wonder why they have such a low rating.Service: Heating system installation
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September 2021 by Diane Clifton
Always a pleasure doing business with them. Very Professional.
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March 2021 by Katie C
I rarely waste my time on writing reviews but my experience with Merwin was so tremendously awful I wouldn't feel right keeping my mouth shut and some one else getting treated as poorly as we did.We used Merwin to fill the propane tank used heated our home.I would like to begin by sharing that I was warned that Merwin Oil was a mistake to use before we chose to go with them. They had great rates so we decided to try them out. Well, take the advice that we ignored and do NOT use Merwin Oil. They are unprofessional, deceitful, and, yes, their rates are great because they add bogus fees in your bill.First, we were on an auto fill program with them. That meant that anytime they were in our neighborhood, they would stop by and top us off. We weren't always sure when, and/or if, they stopped until we got a bill in the mail. The bills always seemed extremely high since every time they stopped we would apparently be almost empty. We were completely filling our tank every 3 - 4 weeks. After auto - filling 3 times they just stopped. No warning, no nothing, just stopped until we ran out of propane one night and woke up to a 40 degree house. When we called, they said we'd have to pay up our bill and charged us about $200 extra in emergency fees. Every other propane place I have work with has never expected full payment before filling during the winter months. They understand that when it's really cold you could spend well over $1000 in a very short time and it may be until spring before the bill is paid in full. The point isn't the money, though, the point is that we were never told we weren't on auto fill anymore and then not only did we have to deal with a freezing house for a full day (didn't come until well into the afternoon) but also had to pay the extra $200 for them to come fill us up. We dealt with it the first time, gave them the benefit of the doubt as miscommunication, but then, 2 months later it happened again. You see this time we didn't even know we owed them anything since we hadn't received a bill in the mail yet and never saw one on the door to tell us they had come. We had no idea we weren't on auto fill anymore. So, once again, wake up to a freezing house. Once again, told we would be charged the fees. All this is reason enough to leave the company but the story gets even better.So, one of their fees is a propane leak check. I was home when the delivery driver came and he said that luckily I wasn't completely empty so he didn't have to do this and we wouldn't be charged this $89 fee. He then personally handed me an invoice without the service fee on it. About a week later, I got a "corrected invoice" in the mail with an extra $89 + tax fee on it. When I called and asked about it she said it was for the propane check the driver had to do. I explained that the driver specifically told me he didn't do one and she said she had proof he did. When she refused to give me this proof, I told her we would not be giving them any more money until this was taken care of. Well, they refused to admit to their lies and have been charging us $35 in late fees every month since then. I made it clear I was willing to pay what we owe them but they are greedy and want money that they did not earn and that we do not owe. Well, today we paid up when someone came to the house and we were told he'd take care of the fees we didn't owe. Well, now that we gave them money, they are now insisting that we abide by the contract we signed. Funny thing is the contract is currently sitting on my kitchen table unsigned. They had been asking us to please sign and mail to them and we never did but now they magically have a signed contract on file. Just more lies. Can't say I'm surprised.Luckily, since we never did signed their contract, we were able to call a different company to work with. That company came out that day, and has been amazing since. When we need propane (we are not on auto fill with this company so we need to call when we are getting
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October 2020 by Donovan Zimermman
Great propane prices, fast delivery when needed. Costumer owned tank.
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September 2020 by Heather A. Goesch
From inquiry to install, the experience with Merwin Oil was excellent. Steve fielded our many questions graciously and even came to the property to help us better assess our needs, and Nate's install of a shiny new tank was done quickly and professionally, again helping us understand the ins and outs of our new system and service. So glad we chose this local company, thank you!
