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February 2024 by Jt Infinity
The wait was over 20 minutes to even get into the bay. Neither tech was very friendly. One loudly complained about how little money he made and the other one seemed like he didn't want to be there. It wasn't made clear to me about how much the oil change would cost. Almost $60 for just and oil change. If I could have got into my usual place I would have never gone here. Your prices are ridiculous and your employees are whiney and unfriendly. I will never go here again.
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January 2024 by Nick
3 weeks after my oil change, my oil warning light came on. ***Update***CHARLIE is amazing, he rectified my problem and did so with amazing customer service!
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January 2024 by Elizabeth Rydberg
Super quick and helpful
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January 2024 by Terry Surges
Michael, the manager, was so helpful at the Fond du Lac store. I had an issue with Groupon & he did what he could to resolve the issue. Best customer service we’ve ever received! Thank you, Michael
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January 2024 by Tabitha Barrientes
Needed my VW Jetta oil changed and see this place does 15 minute oil changes. Got there around 1 pm today. Sat there for almost 2 hours with my little guy in it no less 15 minute oil changes. No way! Try 30 minute oil changes. They kept talking and walking around.. doing nothing. The lady in front of us even said something. I wanted to leave but had no way to get out so had to wait. Finally got in and they wanted to charge $130 for the oil. We asked why and they said because it's European oil. Said if my engine blows they'd be liable because they didn't use the right oil. It says Castrol on the cap (do they make a European blend?) We are mind blown. 2 hours to wait for a $150 oil change? I don't think so! I would give this place a half star if I could. Very poor first impression.
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January 2024 by Liz Remrey
Super nice guys. Made everything fast and easy.
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December 2023 by Lana
I have been bringing my car here for awhile and have always had a great experience- the whole team does a great job! At my most recent appointment, I had Angel, and he was so nice and helpful! There was a problem at first with being able to look up my car in the system (it’s a fleet vehicle), but Angel kept trying different things until it worked. He spent a lot of time (probably 10-15 minutes) figuring this out, where I feel like most people would have just given up. I am so grateful he kept trying until it worked and that he was patient, because I was way over mileage and really needed the oil change. He was super polite, as well as personable throughout the whole experience. You can tell he really enjoys his job, and he’s great at it! I’ll definitely continue bringing my car here and am never disappointed when I do ☺️
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December 2023 by michael starry
One Star is just being generous, I applied at the store and yet the manager refuses to contact me and the workers were rude and if they act like that to someone who is applying I can just about imagine how they are with people who go there to get their oil changes.
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November 2023 by Mary Cochrane
I went here today, my 1st visit ever. Michael, Curtis, and the other guys were nothing short of OUTSTANDING! Very professional, very thorough, excellent work and were not pushy about other services!! I could not ask for a better experience!! They also taught me a few things about my car! Also i gotta say, they were friendly and kind and it was a relaxing experience. They have earned a lifetime customer today, thanks to all of you at the Fdl Valvoline. You are amazing!!
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November 2023 by August Kimpel-king
Extremely helpful and caring team, fast and professional. Will recommend to family and friends thank you Joseph and the other members of the team who assisted me today. Will continue to come here for oil service.Service: Oil change
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November 2023 by Alexandria Johnvin
Very friendly and helpful. They helped me understand my car a lot better!
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September 2023 by Justin (Scanner920)
When in because my oil light came on. They told me I was low on oil. I told them to fill it back up, it took about 3.5 quarts. They charge me $37.17. What a rip off, never going back there again. They also claimed to have done a full inspection and pump up the tires, they didn't do anything else but put some oil in.
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September 2023 by Amanda Hugenkess
Normally pretty fast and reliable. Takes a little longer sometimes, but everyone gets busy now and again. They do a thorough job, with multiple checks and verifications
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September 2023 by Mallory Fife
The staff at Valvoline were extremely helpful and friendly. They explained everything to me and didn't pressure me into buying anything else.Service: Air & cabin filter replacement
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September 2023 by Lenny Charles
Very nice fast check tire pressure all oils, filters lubes very friendly not busy must do for best oil change in fondy
