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August 2025 by Harry Contos
Only one night but great location.
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August 2025 by Claudia Parisi
My husband and i were there for a wedding. Wedding was great. Food was great. The only problem was that there were no visible accommodations for older guests or anyone with special needs. A maze of confusing hallways. Tiny elevators that make no sense. When i was told that the reception was just up these stairs i asked about an elevator. The staff told me to walk down the hall and push some number and someone would meet me at the elevator. They did. And escorted me to the ballroom. My point: Verbal instructions were not enough because of the antiquated design of the hotel. Everyone said the place was so confusing. Some proper signage would help. They also need more valets to help with luggage! Also the adult pool had two ladders and no access for seniors like zero gravity entry. This resort needs a remodeling to accommodate all people with special needs! I did not need a special needs room but every bath/ shower should have a safety bar.
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August 2025 by Douglas Reimel
I love attending events here at the Abbey at Lake Geneva in Wisconsin. I always just relax
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July 2025 by osenka osenka
Check in was extremely late at 4 pm.
Three stars are only because the associate at the outdoor pool let us in.
It’s a beautiful location, close to the beach, but you can’t enjoy it if your child misses a nap. This late check-in policy ruined our stay.
My daughter needed a nap at noon and we had to change in the parking lot.
Outdoor pool was extremely crowded and needed cleaning, the same is with the indoor pool, see photos for the reference.
The room was good and the sheets were clean. No cups/glasses of any kind, so I’m not sure how you can drink coffee in the room.
They have a coffee shop in the lobby, lines building up quickly. Coffee tasty though.
The food at the Waterfront was average.
And they had music playing there during the day people seemed to enjoy it.
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July 2025 by Genevieve Pea
Beautiful place but I feel there could be better hours open restaurants and activities. For example the gym closes at 6pm when it should be 24 hours and same with the spa. Also the spa did not have an accessibility chair but the pools did which was disappointing.
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July 2025 by Kary Sampson
When you have such a place that's so close you kinda forget to take advantage of it. It's great for kids or adults.
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July 2025 by Drew Myers
Love you all so much*********
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July 2025 by Alexandria Josephine
What began as a great experience ended as a terrible trip. We originally booked 5 rooms for our company’s anniversary trip. I spoke to someone that guaranteed a price match to their website including the $99 extend your stay for the 2 rooms that we had for 2 nights (which was nearly half of what we paid upon reservation). She assured us all was well but never sent me any confirmation. Time comes for the trip and our rooms aren’t ready. TWO HOURS LATE. For a trip where many of us were planning on taking advantage of the spa and hotel amenities, this was extremely frustrating. Frankie at the desk apologized and added $50 resort credits to all five of our rooms. We felt that made up for the issue and I confirmed I could use them at restaurants, coffee bars, room service etc. We finally get our hotel rooms and the hallways are filthy. Cans of energy drinks, pretzels, wrappers and more. Room service trays in the hall in front of the same room for more than 24 hrs with flies. Bathrooms seemed like they’ve never been swept before so when you stepped out of the shower, your feet were covered in a strangers hair. Two of our guests packed their bags and drove back to Chicago at 11pm because they felt uncomfortable staying in a dirty hotel. Upon checkout.. turns out we NEVER got the price match. It was slightly discounted but not matched to the website (which I have screenshots of) and we did NOT get the extend your stay for $99. On top of that, the resort credits only worked for ONE room. Meaning everyone who took advantage at the restaurants, coffee bars and room service had to pay out of pocket when they would’ve never purchased anything without knowing it was free for the inconvenience. We went to the Waterfront restaurant one hour before close on the 13th and got the absolute worst attitude from the young host. She was very frustrated that we were there and made it very obvious. Our entire group sat in awkward silence. Thankfully our server was great but we felt extremely unwelcome. Couldn’t use any amenities. I reached out via their contact form on Tuesday the 15th and it’s now the 23rd without any reply from hotel management which is unacceptable. Maybe this was a highly related resort at one time but I will never recommend this place again. What was supposed to be a relaxing trip for our small business was way more stress and work than it was worth and ultimately embarrassed us. Edit: I forgot to mention that our first night stay requires $500 PER ROOM deposits for incidentals. Which is what they told one of our employees that checked in before everyone else. Upon switching my room the next day, they only wanted $40 deposit for incidentals. Which made me uncomfortable because the only difference between me and our employee that checked in the first day is that I’m white and my employee is Mexican. So disappointed in the abbey
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July 2025 by Diane Silva
We had a poolside room but they wanted us to upgrade to a villa so we did for the same price because they needed the room and would be doing them a favor! Well the villa was falling apart the screws fell out of the closet door the luggage rack fell apart the chairs on the deck were all rotted and the worst part is i got locked in the bathroom because the door handle fell off and the floor in the shower was very slick had to be careful! the manager did nothing about it just wrote down our complaints and did not compensate us for anything not even a free breakfast The manager said they were privately owned and the hotel is not responsible but we rented from Abbey resort not the owner of the villa!!! Very poor on their part not to tell us this!!! We thought they were owned by the resort don't think i will be back!!!
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July 2025 by Stevie Alvarado
I am really struggling being here.
As a vegetarian with celiac disease, there is NOTHING to eat. Everything is deep fried or burgers or deep fried burgers. I don't understand. I even avoided the free breakfast and bought the chia pudding from the restaurant...the cup was 50% jelly! I decided to just acknowledge i would be sick and eat gluten and tried the cauliflower wrap. It's unseasoned, greasy deep fried mush with about 8oz of cream cheese on it. I don't understand how anyone could eat this. There are no local restaurants nor grocery stores that have any actual food. Uber eats can of deliver Popeyes and KFC. I tried both restaurants and the room service.
My room is right out of the early 90s, which is fine as my job is paying for it, but for these prices, absurd. My AC doesn't work, my iron doesn't work.
There are zero water fountains of bottle filling stations.
There is nothing to actually do. The paddle boards and kayaks listed on the site do not exist anymore.
I tried the hot tub...that was lukewarm and SOMEHOW GREASY but there were so many floating bandaids and trash, all just so dirty, that I couldn't stay there.
I've effectively been stuck in my room, sick and starving this entire conference. I even tried to room service a dessert last night to lift my spirits AND IT WAS FROZEN SOLID.
Perhaps I am cursed and just having the worst possible experience, but I would never come back here. If I were paying, I would have left immediately
I did just discover that I can order vegetables sides from room service for dinner. Unfortunately, no solutions for the rest of the day.
If you eat food other than burgers and fried things, don't come here.
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July 2025 by Clint Dozier
This was not a good experience. Our building was being re-roofed for half the time we were there. It was loud, disruptive, and made it impossible to relax — which is kind of the point of a vacation. The constant noise and sight of construction completely undercut the atmosphere we were hoping for.
We had to fight tooth and nail just to get the resort management to offer even the slightest compensation for what I’ll just go ahead and say was a partially ruined trip.
On the last day, we decided to use the nearby public beach — which The Abbey advertises as offering free passes for guests. What they don’t tell you is those passes are limited. After getting ready and making the long walk from our villa to the front desk, we were greeted with: “Sorry, we’re all out of passes for today :)”
I would not recommend this resort in any form. The room was dated. There was active construction on our building. The staff were unhelpful and at times downright rude. The location is also pretty far from most attractions in the area. And all this at an above-average price tag? No thanks — my family and I won’t be back.
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July 2025 by Charlie E
Blood on my sheet from a prior guest for over 2 days. Required 12 calls to the front desk to get someone to change them.
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July 2025 by Izzy
What a great place 3 pools hand full of resturants walking distance and the beach was worth the cover charge
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July 2025 by Lisa Caputo Love
We went on a walking tour with Rita from Blackpoint Estate. It was FABULOUS! It was great exercise, and we enjoyed seeing the beautiful historical home. Rita was a wealth of knowledge of the home, and the area.
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July 2025 by Lynell Morales
The hotel is nice, rooms are updated and the family pool area is great. On the downside they could use more signs to navigate all the buildings, the outside doors just locked at 6pm with no keycard access, the pool food shack closed too early and ran out of items quickly, and they were very limited on toilet paper and other amenities in the room bathrooms. I had to search for extra toilet paper and cups (no glass cups available!). For how much they charge they can do better. I rather go to the Ostoff in Lake Delavan even though is a longer drive from Chicago.
