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November 2023 by Matt S.
Ordered a deck through Builders FirstSource. Eric claimed to be an expert on everything Trex. Didn't inform us that the brackets for the railings were not included in the order. Those were 3 weeks backordered. It was a composite deck and he failed to include the hidden fasteners in our order. Didn't order enough railings or posts based on the dimensions that were provided to him. He did over order one of the Fascia boards and then told us it would be a 35% restocking fee because of his mess up. I would highly recommend going elsewhere for orders.
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May 2023 by Craig Jordan
I worked with Sue at Builders FirstSource in Ft Akinson recently when I needed to quickly place an order for a bathroom vanity and sink top to keep a remodeling project on track. Her friendly and super-quick turnaround time on things was a huge help. The finished product came on time and looks great! Highly recommend!
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February 2023 by James Njoroge Gitau
Business that means business
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January 2023 by Katherine Jones
Builder's FirstSource and Eric specifically have been extremely helpful in our construction project. Our project has been long and complicated and Eric has been very flexible and helpful with suggesting materials to get the best price, ordering and having materials delivered quickly, and helping with any changes that we need. He is always quick to respond and able to help with any questions we have. Highly recommend!
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September 2022 by Paula Dabel
I want to thank Ryan for all his help and advice. He went above and beyond to make sure that I was satisfied.Sue made the process of selecting the kitchen cupboards and other products easy Peezy. She thought of things I hadn’t. Due to Sue’s expertise we were able to blend our existing cabinets with the new cabinets. I highly recommend both Ryan and Sue if you’re planning on doing any remodeling or building. They both knowledgeable and super easy to work with.
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August 2022 by Kathy Vogel
We had such a great time working with Sue on our bathroom remodel. She came up with an idea to utilize some space that we hadn't thought of, and we absolutely love it! She even went "over and above" on some special touches. Sue really made the whole process go smoothly, and was always very responsive.
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October 2021 by Scott Edlund
Friendly people
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December 2020 by Mike Ehlers
Pleasant experience. Prompt service. Met with Ryan on a day when the store was closed to pick out the materials for our home. He had asked questions and seen Pinterest ideas a few weeks prior and from there he had a game plan with regards to budget, style and products that were available. We left very satisfied and a feeling of accomplishment. Very highly recommend Builders FirstSource and working directly with Ryan.
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September 2020 by Homero Garnica
All I ask was for an estimate of materials and who ever name was in the front desk was rude and sarcastic, that’s no how u make business sir!Need better customer service in store at Fort Atkinson Wisconsin
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April 2019 by Timothy Alexander
Never open late on week days and not open on weekends and have nothing in the store this place is for contractors and delivery for contractors not for the average person not sure how they make money or even stay open need a Home Depot or Menard's here.
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October 2018 by Brian Monestero
These guys are awesome, name brand quality stuff, got better pricing then other stores, they work with you, resolve my issue even after they sold me my window. Its also nice they're here in town and not 20+ minute drive one way, I will definitely keep coming back.
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March 2015 by Luis P.
I spent over 22000 on cabinets at Probuild and 5600 dollars on Quartz countertops. You would think those cabinets would come with cabinet knobs and handles. They didn't. I asked for them and they said "get lost " they had our money. Making matters worse the cabinets were two tones darker than what we ordered. Again no relief. We chose to keep them rather than litigate. So please beware. Once they get your money its get lost. As Peter from Probuild said. "You have no leverage here. Get lost. " now for a shower to wash away the slime!
