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November 2023 by Barb C.
Do not bring your vehicle here for service. My husband brought his F150 here to have the coolant flushed. Later that week he noticed there was a puddle of coolant under the truck. They told him to bring it back so they could fix "their mistake". He brought it back and the service advisor informed him that the tech that worked on his truck probably had to apply a lot of force to the coolant elbow and that's why it's leaking. They then proceeded to make us pay for the repairs for the damage that they caused, because it wasn't drivable with the amount of antifreeze pouring out of it. We were stuck and had to pay the almost $500 for the damage they did. Horrendous service department and customer service. We will be contacting Ford. This is a 2014, low miles, Florida truck that's never seen salt. Thought we were being proactive for its first Wisconsin winter...alas we unknowingly trusted it to untrained amateurs and trusted the name Ford on the building meant quality. We were SO wrong!
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September 2023 by Christopher Pauley
Hands down the best experience I had with a dealership. I ordered a new vehicle out of state and they made the process seamless and easy. Carlos kept me up to date on everything from the build to the shipment of the truck. If I had to buy a new ford again it would be from these guys.
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September 2023 by Carol Cady-Severson
Carlos Martinez Sosa went above and beyond to make my truck buying experience easy ! Always available for questions and very knowledgeable. I would recommend Carlos to all my friends. My Ford friends anyway!
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August 2023 by Jacker Wollin
The service department exceeded my expectations. My 2016 Gmc Terrain was diagnosed and fixed in a timely and professional manner. The rep was very upfront and knowledgeable about my repairs and the cost of service. I will ALWAYS have my vehicle serviced here from now on!!Thank you so much Ford Griffin.
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July 2023 by Meng Z.
Jacob is an excellent and extremely patient sales person that have prepared the cars we wanted to look at ahead of time, made a well explained test drive with us and most importantly, helped us knock out and block buster deal for us for just one visit! If you are shopping for ford or any other car, this is the place! The people here are really nice and you won't be disappointed for any reason to be here.
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July 2023 by Nick Seichter
Griffin Ford was able to get my truck repaired and back to me as promised even with me adding a couple of additional items when they took the vehicle. Having the use of a loaner vehicle while my truck was in was nice. They also picked up and delivered my truck. Will definitely use them for future needs.
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June 2023 by Nicole Vrzan
Customer service is less then exceptional especially with one of the main guys in the shop part. I usually work with Kay whom is great but today the gentleman working was very short and rude. Not impressed and had him before with same demeanor. Took our business elsewhere today and had a much better experience.
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June 2023 by Jessica Kozak
I have absolutely nothing bad to say about our car buying experience. But our service experience lately has been horrific. Our explorer was in about two weeks ago and they told us there was nothing wrong after doing the tire rotation and inspecting the car. Today, after having it at a different mechanic and spending $600, we found out that a rear hub bearing went bad to the point where the tire was going to fall off at any point. Had we not brought it to another mechanic we could have been in a serious accident. I will be following up with the service manager and the dealership manager so this happens to no one else. Needless to say my service business will be going elsewhere from now on.
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April 2023 by Pamela Garza
I am super happy that I stopped at Griffin in Fort in Fort Atkinson, Wisconsin. Thanks to Carlos, who knew I was in the market of looking for a vehicle and he helped me find what I needed. Hospitality and customer service was great. They knew that there was a shake in the vehicle that just needed a system upgrade. carlos made an appointment with Chrysler in Jefferson at no cos to me. Highly recommend Griffin and Ford and if you’re looking for a salesman ask for Carlos Martinez, he will most likely help you what you’re looking for.
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April 2023 by Albert Anderson
Even though it took almost a year from the day I put a deposit down on my 2023 Ford Maverick Hybrid until I actually picked it up it was worth the wait. Truck is everything expected and gets great gas mileage! Sales staff, financing department and sales manager all went above and beyond to help taking delivery smooth and easy.
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April 2023 by John Sherman
The "puddle lights" on my 2020 F-150 inexplicably would turn on and off for no apparent reason. One night they would stay off the next night they would turn on and off. I could turn them off by hitting the door lock on the fob but then they would come back on. I explained my dilemma to Rachel (customer service rep in service). Rachel was able to squeeze me in on a Friday and had a tech look at it. The tech rand diagnostics which showed a shor in the system which he thought might be caused by the light switch. Rachel told me that if the switch arrived on Saturday morning, she would call me and have the tech replace it. Which she did. Of course that didn't turn out to be the problem. I called Rachel on Monday morning, she set up another appointment for Friday, Rachel called me and told me they had earlier opening.I truly appreciate the personal attention that Rachel has provided in this matter. Five stars to her.
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April 2023 by Rebecca Reed
Griffin Ford is a nice, low-key dealership. Our sales rep Dustin was knowledgeable, personable and easy to work with. We would definitely do business with them again.
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April 2023 by Victor Garcia
Awesome dealerchip, frendly People and good service.
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March 2023 by Miguel Barbosa
I was there this past Saturday 3-11-23 and purchased a SUV from them. Carlos Martinez Sosa was my Sales Representative and he did an outstanding job. He went above and beyond to make my experience as smooth as possible. I truly recommend this dealer. Great cars and great customer support even after the purchased went through. I have been in contact with Carlos with questions here and there and everything has been great so far. 5 Stars for sure!
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February 2023 by Ashley Grage
First dealership I felt comfortable in. They were friendly and will to work with me. Most dealership see me walking in alone and try to take advantage since Im a blone female, thinking I dont know anything but these guys didnt. Highly recommend them.
