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December 2023 by Jenna Baumhofer
Very knowledgeable and helpful staff! Took home many samples, found some online I wanted and they had them shipped to their store for me to take home.
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May 2023 by Kris Fast
We had the best experience with them from the day we stopped in to look at carpet for three bedrooms & a living room, they were very helpful. They came & measured right away & got us set up for installation. We booked about three weeks out because we needed time to get ready. TJ called the Friday before installation to make sure we were ready for them to come on Monday. The installers Austin & Brittany did an excellent job & I wasn't home, but my other half was & he was very pleased with them. We would definitely use them again & highly recommend our friends & family to use them as well. Thank you again! We had waited 24 years for new carpet & it looks absolutely amazing!!
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January 2022 by Justin Joseph
Horrible customer service. Would not recommend. Next time you are leaving a message for a potential customer, hang up prior to talking crap about them.
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January 2022 by Justin R.
Horrible customer service. Submitted the online form to get an estimate and on the bottom of the form there is a comment section. I took this an an opportunity to just say what I was looking for and where it would go (on concrete in a finished basement in case it needed a vapor barrier). Debbie called and sounded super nice, until the end where she forgot to hang up and proceeded to talk crap about me, the potential customer. I'm not sure if this is a common practice by this company, or if I was just lucky. Either way, I would not recommend this establishment.
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May 2021 by colleen jung
We had are backsplash put in! Fantastic job we couldn't be happier with the service and quality ! Highly recommend!
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April 2021 by Nathan Tipton
Very detail oriented. Very helpful and sells Dreamweaver flooring. Great store.
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November 2020 by Jennifer Slak
Amy was very helpful pulling samples for us and Justin measured our floors and was very helpful.
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August 2020 by Michael Gordy
We have done business with JM Carpets for more than 10 years, for the flooring needs in our last two homes. In that time they have installed 10 rooms of carpet, three rooms of hardwood flooring as well as refinished two rooms of hardwood flooring. The people, products and workmanship have been nothing short of excellent. We will, most definitely, continue to ask them to provide for our flooring needs.
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June 2020 by Carlyn Tamborini
The guy was amazing and cut our carpet up for us.
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April 2020 by Beth Enneking
Quality flooring, great pricing, service and installation! Crew is awesome!
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April 2020 by Greg Carlson
Remnant rug was perfect
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February 2020 by Meg Schmitz
We had new flooring installed over worn-out tiles, and needed the hardwood in the office area resurfaced. Everything turned out great, and it's truly beautiful again. Added bonus was that another job was cancelled and we were slotted in sooner than expected. Thank you Justin and Debbie!
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December 2019 by Kathy Meyer
They have a great selection, good prices and the installation was perfect (thank you Rob). Highly recommend!
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September 2019 by M Flanagan
Great staff! Very helpful.
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July 2019 by Sarah G
Excellent service! Came out quickly to give us an estimate. Staff was helpful and friendly when we stopped in the showroom to see all the carpet options. Love how it's a family owned business. Highly recommend!
