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October 2023 by Chelsea C.
Walgreens in Fort Atkinson has consistently provided a less-than-ideal experience for obtaining prescriptions. On every visit to their facility, I've encountered lengthy waits, often exceeding an hour, despite my prescriptions being sent in days before. There have been instances where they mishandled my prescription, resulting in the wrong medication or insurance billing errors. It's clear that a change in staff and pharmacy management is desperately needed, as the current situation feels like a complete farce.
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January 2022 by Luis P.
I've been a Walgreens Fort Atkinson customer for 11 years. I live a block and a half away, so convenience is really the only reason I still use this pharmacy. Two other pharmacies in town have closed over the years and Walgreens pick up the business. Yesterday was a bad experience. The New Year like it does for many brought a new insurance through my employer. I went into the store and waited for 1/2 an hour to see a pharmacy tech who entered my insurance information and told me that I was all set. Unfortunately, it turned out that information was entered incorrectly, through no fault of the tech and my prescriptions did not go through. I had to call and after an hour wait and two call transfers, I reached a pharmacy tech. She was seemingly in a bad mood. She asked for my insurance provider. Not my name or any other information. She went silent leading me to think I was disconnected. I kept saying "hello?" After a minute she scolded me telling me I had to wait. She knew my name in that it came up on caller ID. I mentioned my efforts the previous day in trying to provide my new insurance. She stated that she did not care and that my insurer had no record of me. At that point I asked to speak to a manager. She kept insisting that I had to listen to her. Three more times I asked to speak to a manager in that I found her attitude and tone unacceptable. She hung up on me. I called back, took me 1/2 an hour to get through. The pharmacist picked up and stated that the staff were stressed due to understaffing and Over work. The mistake was in the entry of my information into Walgreens system. I raised my concern that this staff member hung up on me simply because I asked for a manager. Pharmacist was apologetic but supportive of her staff member. I realize the stress COVID has placed on people. But I just ask for human decency and civility. This tech is on the wrong business. To Walgreens I ask manage performance and treat customers as you wish to be treated. I will take my business to the family pharmacy 5 blocks from my home. I'll lobby them to add a couple of more hours to their business. Hopefully others will change over as well.
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November 2021 by Timothy Soma
Go to Hometown for your prescriptions in Fort Atkinson WI...Walgreens is a joke!!! Hometown=Waaaayy better service and waaaayy better prices!!! Last time my wife was at Walgreens (11/11/21) she spent almost 2 F-ing hours to get our two children the meds they needed for their post operative needs!! No way we are trusting those fools for our kids safety EVER AGAIN!!!
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October 2021 by Nancy Hays
Do not use this pharmacy. Awful customer service. They had put my daughter in a full fledged panic attack today and she was there to pick up meds for that very thing. They lost her drivers license and told her to leave and they would call her. She refused to drive without it. They of course are making excuses for their actions. I called and talked to a female who said she was a pharmacist and sounded like she had an thorn in her side. I thanked her for listening and said goodbye and she said nothing and ended the call. Awful service and people there.
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September 2021 by Holly E.
My friend took my son to this location and the women at the counter was absolutely disrespectful. She asked my friend if my son was hers and my friend said no and the lady at the counter said "okay good" Just because my son has darker skin than someone else, doesn't mean anything. Keep your opinions to yourself. She should be ashamed of herself.
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March 2021 by Traci Acevedo
Everyone there is amazing! Great customer service!
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April 2020 by Kimberly Schroedl
Horrible beyond words. Pretty sure the crap they pull is illegal. Incompetence is rampant.
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April 2020 by Tammy Beaver
Went the drive up window to pick up prescription, today 4/14/2020. They were closed...only note was on the window apologized for any inconvenience. There isn't any reason for the store part to be open, but pharmacy drive up should be. web site said they were open. Disappointing!
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January 2020 by Carli S.
Never get something sent here. I waited almost an hour for them to fill my 5 day prescription. They checked me in right away and didn't care to get it. No other patients were there but a few in the drive through. It was awful and Is always awful.