Karavan Trailers

Hours: Karavan Trailers is a business that offers a range of trailers known for their sturdy build and good features. Customers appreciate the quality of their trailers, such as the 2003 galvanized model with wheels and lighting that has over 30,000 miles on it and still performs well. Many customers are satisfied with the overall product, noting that the trailers are well-built and suitable for various needs. The company’s customer care team is often praised for their helpfulness and positive attitude. One customer highlighted how the team assisted in finding the right parts and worked with them on an exchange, saving money on shipping and leaving a very positive impression. Their service in Wisconsin was specifically commended for being excellent and making a good impression. However, there are some concerns. One customer experienced poor workmanship, especially with the trailer’s jack, which was too small for the trailer’s weight. After losing a bearing cover and having the jack break during use, they faced difficulties reaching customer service, which they found rude and unhelpful. They expressed frustration over the website’s issues and the lack of proper claim options, leading to dissatisfaction and a decision not to recommend the company. Some feedback also pointed out design flaws, such as the jack’s placement causing damage when opening truck tailgates, which indicates room for improvement. Despite these issues, many customers are happy with the build quality and features of Karavan Trailers and appreciate their Wisconsin-made products.

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