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July 2023 by Electric Fhinyx
This will be applied to 3 locations Mequon, Glendale and Foxpoint locations. I needed to close a First Bank account and open a youth checking for my daughter to get direct deposit from her new job. Out of all those locations no one had enough staff to do it but wanted me to schedule an appointment for Monday. The 3 stars isn't for customer service, but intead for inconvenience, these are basic services that should not require an appointment to complete.
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June 2023 by Lovie Nneka Kaufert RN
This will be applied to 3 locations Mequon, Glendale and Foxpoint locations. I needed to close a First Bank account and open a youth checking for my daughter to get direct deposit from her new job. Out of all those locations no one had enough staff to do it but wanted me to schedule an appointment for Monday. The 3 stars isn't for customer service, but intead for inconvenience, these are basic services that should not require an appointment to complete.
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September 2022 by quinn lillie
Very slow, very racist, very untrustworthy! Observe! Had to leave so disrespectful! Thinking about switching banks
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August 2021 by Scott Mack
Please fix your american flag!
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March 2021 by Derrick Nash
This is a fantastic bank! Not only are the staff friendly and helpful, but you RARELY have to wait in a line. You can usually walk right up and be seen by a teller any day of the week. And Chase Bank offers a host of convenient features that protect you and your money!
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June 2020 by Robin Erickson
Says open till 2pm on Saturday. Went out of my way , and they were close before 1pm. 2 banks 20 miles apart.
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January 2020 by Kathleen R.
Not super impressed with my visit here. I came in to cash out my balance and close my account due to a new monthly fee beginning next month. The teller Nancy seemed a bit flustered, initially would not let me cash my check and told me close the account first. I insisted I wanted the cash out and would then close the account with a personal banker. She then asked me for a debit card pin despite the fact I had a check and a drivers license already out because it would be easier for her to look up the account. On principle I don't give out any private information I am not required to. Eventually she gave me the cash, in a disordered fashion, and told me to come back another day to close the account. I said, I'm going to do this today. Five minutes later I am just a former customer. As a former bank teller, I largely think that tellers are unnecessary (ATMs and online access can do pretty much everything) unless they are excellent at their job. This Chase just seemed okay.
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November 2019 by carolyn s
great customer service
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September 2019 by TaMara Monique
Not a long wait in the drive thru.
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May 2019 by Tom Shearman
Very helpful team here. Shoutout to Ryan for being such a helpful notary.
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September 2018 by T Hvxley
The least helpful location I know of. No one knows how to do their job here. Every time I have to make a visit it's an awful experience. Never have a problem at the downtown location even though parking is limited there. Avoid this location at all costs.
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August 2018 by isca mayol
Excellent service
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June 2018 by Linda Ransom
So I went to the branch on Saturday to make a cc pymt and a guy pulled up in the other teller lane a few seconds before I did....so I rang the call teller button because I needed a pymt slip, sent the container back to them and no one answered...I waited and rang it again....then she came to the window but went to the other guy first and greeted him and then she greeted me....i asked for the slip, filled it out and sent it back...she came back waited on the other guy and left...finally someone else came to the window and greeted and waited on me. ..I asked what happened to the other teller and she said she didn't know....the first teller's name was Chirstiana....terrible service.... I hope it's not a black and white thing
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September 2017 by Nikki Brown
Friendly employees - Haven't had any problems there
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June 2017 by Joy DeCristoforo
This branch office was phenomenal. The level of curiosity, professionalism and willing to assist me, who was not even a client. The branch manager and staff were very diligent, as well as very polite, assisting me with a banking issue. It is nice to see that a banking facility still has a "customer's" experience still comes first. Thank you for all your assistance today.
