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November 2023 by Hans W.
Probably the dirtiest, dustiest pharmacy I've ever been in. Poorly staffed, disorganized.
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September 2023 by John S.
Worst pharmacist ever. Pharmacist questions wife medication befire her surgery. My wife has taken this medication for 7 years. Doctors were upset that pharmacist were pestering them. DON'T USE THIS PHARMACY. PHARMACIST ARE UNPROFESSIONAL AND ARGUEMENTATIVE. STAY AWAY FROM THIS PHARMACY
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June 2023 by Katie D.
Unprofessional and rude pharmacist that filled the wrong prescription and then argued with me about it. Told me "we can't keep track of multiple scripts"....isn't that a pretty basic expectation of a pharmacist?!?! Moving all of our prescriptions elsewhere immediately.
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July 2022 by Warren D.
Date of visit: 7/27/22This was the first pharmacy I reached after visiting Fox Point Dental Studio with a prescription for an antibiotic after my dental procedure. I was hoping for a relatively quick in and out experience and I got that for the most part.Kristine at the pharmacy helped me quickly and efficiently, and said it would be about 15 minutes for the 'script to be ready. I'm familiar with that game from Walgreens but since I rarely visit a CVS, I took the opportunity to browse the shelves. As expected, staples such as cereal are marked way up and snack items are competitively priced. I wasn't finished with my wandering when my pills were ready. Checkout was easy, though I was surprised that I wasn't asked if I wanted to talk to the pharmacist at all about the meds.My biggest issue is the large section of the store that was cordoned off with caution tape for apparently a remodel of some sort, but it looked more like the aftermath of the Tazmanian Devil than any kind of reorganization. Definitely not what I expected from Fox Point!
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May 2022 by Bjbinmke B.
5 stars for pharmacy. 1 star for general store. Love the pharmacy people. They will go well out of their way to make sure you get the advice you need. However, the are way understaffed. Wait time is sometimes 10 or more minutes. The general store is also way understaffed. Good people but all but impossible to get help checking out. It's almost: self-checkout or no checkout. And there's no self checkout for some items like stamps. Walgreen's next door is for you if you want an actual person to help you check out. All good people though. There just aren't enough of them.
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March 2022 by Jackson M.
If I could give a zero star I would. No one is ever at checkout. Self checkout always broken. So many things out of Stock. Avoid this place!
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February 2021 by Marsha B.
The Pharmacy department is the absolute worst. If I could give them zero stars I would. They are condescending not helpful and argumentative. I am given prescriptions that I'm not reordering and get stuck paying for them. Drugs that should be in according to their app are not in. When I talk to the pharmacist about the problems they will just say call customer support. Good luck with that, where is the customer support number? Why am I working so hard to give them my business. Looking for a new pharmacy. How I miss Fitzgeralds Pharmacy.
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December 2020 by Toua Lor
no money gram here.
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November 2020 by Sunil W.
Omg. I just spent 15 minutes on hold for the second time today trying to talk to a pharmacist. These guys are the worst!!!!!! Stay Away!!!!!
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July 2020 by Casey M.
Amanda in the pharmacy is a LIFESAVER. She was so patient with me, explained why a lot of other locations are having shortage issues for medications I'm that are regularly in high demand and how she had been working hard using a different supply method/schedule available to all CVS pharmacies to get her customers the medications they need. Long story short she was patient, understanding and managed to calm me down... and I started the call an angry b*tch for sure because I was so frustrated with another location and an issue ultimately beyond her control. I'm grateful I was able to meet her and apologize in person because she was truly a gem. Thank you for being amazing. COVID, I get it, we're all coping and dealing with each inconvenience no matter how big or small on a daily basis but just try a little harder to help people. Wear your mask, be kind and give people reason to believe we're going to make it through.
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February 2020 by Cati F.
Terrible pharmacy, got a notification my prescription was ready at 11am. Went in at 2:40pm it was not ready so I waited for 30 min standing there with the staff looking at me like I was crazy asking me if I need something because I was waiting so long. They finally find my prescription in the box that someone had put away. As I was checking out I had to say something about the service. I said waiting here for 30 min while it was in the box ready the whole time is upsetting. The people apologized and I would have felt better. Then the pharmacist yells over the counter as I'm walking away that it was not ready the whole time and she had called my name then someone put it away. She did not call my name as I had been standing there listening for it. She called several other but not mine. Rather than engage this rude pharmacist that yells at customers across counters and stores I walked away. How is it that now I'm being blamed for waiting calmly for 30 min for a item that said it was ready at 11am, and getting yelled at by they people that are there to help me? I'm still upset about it and not ok with how she spoke to me. normally don't write reviews and have I a high tolerance for bad service as I'm in the industry of retail and understand things are not always easy. I'm afraid that this review won't matter as customer service is obviously not a focus at this location.
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February 2020 by Ruth S.
Quite by accident I received the wrong prescription (test strips). I called the pharmacy and was "on hold" for 45 minutes before hanging up. I contacted CVS through instant message on Facebook and explained the situation. They wanted to know my phone number and which pharmacy and someone from that pharmacy would call me. They never called so I tried calling again. This time I was "on hold" for 30 minutes before hanging up. If I could give a 0 rating I would!
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October 2018 by Nilla M.
My boyfriend and I come here a lot this situation has not only happened to us once but twice by this lady who is a manager there. She made disgusted faces towards us as we were checking out and sighing very loudly and it was very noticeable to us she was frustrated for some reason and I left very upset and confused to why she was acting that way. The second time we came in was a couple months after that situation and we were just walking around and looking at things that were new in the store we then notice an employee that was cashiering starring at us from outside the registers down the aisle from us and she was just glaring at us as we looked at her she continued to stare, that was absolutely ridiculous for her to do, I work in retail I understand if you see someone suspicious you should watch out but its one thing to keep an eye on someone but its whole other thing if your going to harass and stalk a customer it made me feel very uncomfortable and then grew angry when my boyfriend told me the same lady from the time before told the cashier to watch us and it seemed like they thought we were stealing. I was so shocked by what was happening and switched to a different aisle then to realize this girl has followed us and is watching over our shoulders she was less than 2ft away from us! It was the craziest thing ever! I then put my items back and left the store. I never write reviews or complaints but this one I feel like needs to be shared. I have both of there names and will be calling customer service.
