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August 2023 by JB Nelson
Terrible customer service and unorganized. Employees not in on time, tried billing for non-procedure items, unfriendly staff.
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June 2023 by shoms t
Don’t get fitted for contacts here!!!Firstly I’d like to shout out Carly and Lana who were just absolutely great. Unfortunately the doctor was not. When I came in to get fitted for contacts the doctor was moody and impatient. Having sensitive eyes, it took me a little longer than usual to get used to contacts. While she was trying to put them in my eye, we were having a hard time and she was getting pushy about the inconvenience. She even said “I don’t think this is your year for contacts. Then after waiting for 15 minutes I was forced to reschedule another appointment to get fitted! The second time I came back Lana was very helpful in getting my contacts in. Overall I felt rushed and brushed aside and the doctor (I don’t remember her name but she had dark hair) was extremely immature. This place isn’t getting a one star only because the rest of the staff were really just great. I’ve been here before and they’re ok for getting glasses just don’t get contacts here!
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February 2023 by Christian C.
I am happy that I have returned to MyEyeDr. at the Mequon location. Several years ago I left, as there was a huge change in staff with less than a desire to service their customers. It was very disappointing. It is evident that their now General Manager Jackiee has a passion for this profession and a fabulous pulse on the importance of customer service! Dr. LeGate was thorough with her eye exam and she took the time to talk through my eye health with me. It was a wonderful experience... The gallery of frames is amazing...the staff is wonderful and very patient. Thank you to everyone!!!
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March 2022 by Julianna D.
Great selection of frames. I ended up getting the eye exam at this location. The process was thorough and the optometrist communicated well. I ended up getting my frames at the Mequon location because this one was closed on 12/30 (and I wanted to use my insurance) due to Omricon. While the frame selection was smaller at Mequon, the staff was very helpful and I found a pair. They delivered the glasses to this location. There was a mixup in the lab and they returned an empty frame so it took longer than it should have.
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January 2022 by James Jacques
This frigg`in place is GREAT from the belly button out in every direction !! friendly - GREAT, knowledge - GREAT, keep the client involved - GREAT, Just everything !! You can go elsewhere of course, but you will be labeled as NUTS
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October 2021 by Brittany Rassel
I loved working with Jessica. She was very attentive, very well at explaining everything. I hate picking glasses out but she went out of her way to help me find the perfect pair. Amazing expierence all around.
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October 2021 by Patrick C.
Very friendly and knowledgeable staff that explains everything in a way that is easy to understand. They have great quality frames and lenses and a good assortment. Can't say enough good about them.
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August 2021 by Callie Barfield
Staff are very friendly, attentive, and helpful. At the same time, they're never pushy and always let you have your space. My favorite part of this location is the amazing selection of high end frames. Similar options to optix on downer, but they accept more insurance plans.The doctor here is the most thorough eye doctor I've been do, and caught a potential major eye problem that other doctors would have likely overlooked.I plan to continue shopping here for years to come!
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December 2020 by Noah Kirchner
Edit: Upon seeing a review I had left after extensive difficulty in reaching anyone over the phone or over their email, the Patient Relations team reached out to me to apologize, offer a complimentary service, and explain that their corporate line is going through some difficulties. A representative from the Fox Point clinic very kindly reached out to answer the short questions I had.I hope that I was an isolated incident and that they will extend such service to everyone in the future even if they do not leave unsatisfied reviews on Google.