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December 2023 by Abd Elhamid Elsayed Halayeb
The Chase bank Franklin branch is located at the southeast corner of the intersection of Rawson and 76street and the area is a business one with many different shops at a walking distance. The staff is always very attentive to your needs and very helpful.
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November 2023 by Wasim Mohamed
I suggest to get a new machine outside!
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July 2023 by Monique Miller
I occasionally need to get cash out of the ATM. Most often the machine is not working. The banks hours do not cater to the traditional working adult (the lobby closes st 5 pm.) Recently I was going out of town on vacation and needed cash. I scanned my card, put in my pin, selected the cash amount and received a “thank you for your business “ message but no cash. I returned from my trip and went to get cash out - the machine had a message “cannot dispense cash” Very frustrating and unacceptable way to run a bank.
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December 2022 by Fatimah nobihusein
Today we went to open a checking account for my brother and the banker Robert Schafer is very polite with us and even give us one more chair because we were 3 people at there. He was very professional and respectful, and we get the help we need from him. And by the way, we received the help without making any appointments Thank you so much !! :) I can’t wait to work with him again. He deserves 5 start.
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November 2022 by Jatinder Toor
Not sure why all the bad reviews, but I’ve never had a bad experience with this Chase Branch. They’ve always been extremely nice and helpful, especially when I needed certain information or did not understand something. Kara is great, she’s very nice and accommodating.
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April 2022 by Mohammad Assad
Kara- Unprofessional supervisor that’s not supervising customer service at all
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January 2022 by Ralph Sajkowski
We have been with Chase Bank for 45 years and have most of our accounts there, including checking, credit cards, our mortgage, and my retirement accounts. I have never been treated by ANYONE IN MY WHOLE LIFE of almost 70 years, at any place EVER, like I was just treated today, 12/18/21. We went into the Franklin office for a simple transfer from my IRA to our checking account. We have done this same transfer multiple times over the years and retired people will know how this works, without any problems in minutes. The first officer could not open the required transaction forms on his computer so he asked his associate to help. This has already taken 15 to 20 minutes. As we went over to her cubicle, he put his coat on and left early. Coincidence?I think the whole thing went south we she asked me why I was asking for the withdrawal/ transfer. She didn’t like my response which was “because, it’s my money”? What would you answer? She never explained that there are certain categories the form requires the request be assigned to. The correct answer here is because I’m over 59 and a half. And the transaction went down hill from there. Next we were told that because it was a weekend, the transfer was not real time and would take place on Monday after she faxed the documents in. FAXED? In this day and age? Are you kidding me? FAXED!! So we were given the choice of waiting 10 minutes for a printed fax confirmation or we could go without it. About the time when I asked her if she could email the confirmation to us we were told no, and asked to leave her cubicle and eventually the building because she didn’t appreciate our attitude. REMEMBER, ITS MY MONEY!! So, we left and I’ll bet you anything, when we check on Monday, it will not have been done.Ms. D. D., you don’t have the temperament to serve your customers in a competent or professional manner. Quite frankly, you would be better suited asking people if they want fries with their burgers. Maybe you could handle that!We will see if you transferred OUR money on Monday and then start looking for a new bank! Hopefully one that promotes competency and demands employees prioritize great customer service. This Chase branch has no concept of that!! They don’t deserve your business!
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December 2021 by Ralph S.
Chase We have been with Chase Bank for 45 years and have most of our accounts there including checking, credit cards, our mortgage, and my retirement accounts. I have never been treated by ANYONE IN MY WHOLE LIFE like I was just treated today, 12/18/21. We went into the Franklin office for a simple transfer from my IRA to our checking account. The first officer could not open the required transaction forms on his computer so he asked his associate to help. This has already taken 15 to 20 minutes. As we went over to her cubicle, he put his coat on and left early. Coincidence? I think the whole thing went south we she asked me why I was asking for the withdrawal/ transfer. She didn't like my response which was because it's my money? She never explained that there are certain categories the form requires the request be assigned to. And the transaction went down hill from there. Next we were told that because it was a weekend, the transfer was not real time and would take place on Monday after she faxed the documents in. FAXED? In this day and age? Are you kidding me? FAXED!! So we were given the choice of waiting 10 minutes for a printed fax confirmation or we could go without it. About the time when I asked her if she could email the confirmation to us we were told no, and asked to leave her cubicle and eventually the building because she didn't appreciate our attitude. So, we left and I'll bet you anything, when we check on Monday, it will not have been done. Ms. DD you don't have the temperament to serve your customers in a competent or professional manner. Quite frankly, you would be better suited asking people if they want fries with their burgers. Maybe you could handle that! We will see if you transferred OUR money on Monday and then start looking for a new bank! Hopefully one that promotes competency and demands employees prioritize great customer service. This Chase branch has no concept of that!! They don't deserve your business!
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December 2021 by Sommer Semanek
Thank you so much to Robert Schafer who able to squeeze us in on a Saturday without an appointment. Best customer service we have ever received from a bank! Thank you so much!
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October 2021 by Donna Marie
Poor service, waited forever in drive thru just to withdraw my own money and there was only me and another car this happens all the time. NS across the street has way better service
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April 2021 by Donna Reed
Poor service, waited forever in drive thru just to withdraw my own money and there was only me and another car this happens all the time. NS across the street has way better service
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April 2021 by TAREQ MARAQA
I have been a private client for long time with Chase and the banker didn’t want to stay a little bit after 5 because a new business account takes some time.
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February 2021 by Dani s
ATM is down almost all the time and the Lobby is closed . Thus is Chase bank for you !!!Even Tried City has better customer service then this .
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October 2020 by Louis Friedbacher
Incredibly helpful
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June 2020 by Bob Rombca
Everyone inside the bank is awesome, home lending department is the absolute worst!! I will be closing all of my accounts because of the terrible service from the mortgage side of the bank!!
