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October 2023 by Doreen Flechner
Always polite and very helpful. Friendly and professional at the same time. Always a pleasure working with Christina from SROA.
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October 2023 by Crystal Widowski
I had to stop in to the office to change my payment method. And the. manager was not on location, she was at another property. But she answered her phone right away, and she was super friendly. She gave me a call back. And I was able to change my method without having to go back in.
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October 2023 by Donna Gilbert
This has been the second time 2 men and a truck have moved me and both times have been awesome.
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August 2023 by David Wesner
Christina gave exceptional customer service. Her attention to my needs and complete satisfaction are unsurpassed.
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August 2023 by Desirea Edwards
Christina answered all my mothers questions and concerns and she was very respectful
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July 2023 by Gregory Goetz
My local office people have nearly always been good and helpful. The institution is demonic, as are all/most. When I set up autopay it was confusing but I got a notice I had been successful. Too bad it did not apply to both of my units. So I owe penalties on the other unit that is 15ft away and have been threatened by the system. Prices have risen too much. I will get out as soon as can. Hmm.. I click post and can't see anychange to indicate it is posted. Bet they hold and screen to avoid those who gripe.
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June 2023 by Deanna Crump
This the second time I’ve purchased a unit and I’m very satisfied with everything thanks to Christina Malone
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June 2023 by Justin Kashmir
I wish they would have disclosed that you are unable to access your unit after 5pm and on weekends prior to me moving all of my stuff in. This makes it nearly impossible for me to access any of my belongings due to my work schedule. What is the purpose for having a keypad entry if it only allows you access to the units during business hours? You would be better off renting a storage unit elsewhere.
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June 2023 by jmspriegel
I went in today to pay for my unit and to discuss getting a larger you. Christina was amazing and very helpful and was so amazingly pleasant. I would recommend this storage facility, the fact that the associate's do everything they can to help you and if there is a way to save you money they will tell you. So see either Christina or andrew
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June 2023 by Roberto Ramirez
Christina is awesome, cordial, accommodating, and helpful! She helped find a spot for my boat right away. I will recommend SROA to friends and family!
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April 2023 by Gary Gavran
Aaron & Christina are the best customer service people you can find period. Aaron knows his job extremely well. My experience, Christina was great back up. They saved me money also. The facility is clean and actual appealing for a storage area. Pricing is fair, can't go wrong here.
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April 2023 by Allissa Hernandez
Very friendly! Affordable and a safe place to keep your things for long/short periods of times!
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March 2023 by Angela Sierocuk
I was so impressed with the professionalism of the staff. Christina was helpful and very kind. She answer my questions promptly and when there was a problem with closing out the rental, she solved the problem quickly. Infact, she took care of the problem herself. That's dedication! Another storage place was a hassle, so I came to SROA and am I glad I did! If I ever need storage again, I will come to SROA Franklin.
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March 2023 by Pete Fox
Very pleasant experience. I think I will be happy with my storage unit.
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January 2023 by Dennis Horzewski
Cass was very helpful and understanding of my questions. Very friendly and personable. Pleasant to talk to. Would recommend Public Storage.
