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April 2022 by Ron N.
I had a water heater installed 2 years ago. The installation was done promptly. The Home Depot website states 3 year warranty on installation labor. Cold water supply now has a leak at the fitting the installer used. Contacted store and they said the installation warranty is only 1 year unless you pay for the additional 2 years at time of service. That was never offered or explained. They offered to send the installer back out to repair at a minimum $125 charge. Disappointed that they do not stand behind their installation as advertised. I won't make the mistake of using their installation service again.
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October 2021 by Dr. G.
Reserved a box truck online. Called to confirm that it would be held for me since I had only that day available to move - they confirmed. After waiting in line for 20 minutes (not a complaint - they were busy), I was informed that they never reserve or hold outdoor equipment. "Then why was it confirmed to me?" The response, "We do not reserve or hold outdoor equipment," again... Asked to speak with someone else about this issue and was told a manager would be up in 5 minutes to speak with me. 35 minutes later, I left without ever seeing a manager. On my way out, another employee asked what happened and he ended up shouting and cursing about the poor management at the location. I still don't mind shopping at Home Depot, but management needs to consider responding to their customers.
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May 2021 by Lj S.
Poor product selection, poor prices, no covid policies. Much better places to shop near by.
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April 2021 by Chrisn Cindy Dawes
Worst experience I’ve ever had. From the time I walked in until the time I checked out I was followed around by either a plain clothed store cop or a plain clothed cop. After 15 minutes I finally turned around and asked him what his problem was and why he felt the need to follow me around. He shock his head and gave a smirky look with a thumbs up.
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November 2020 by Randy Petroff
get a delivery service that delivers and doesn't make excuses. we're running late and it would take to long is not a valid reason not to deliver. why did I spend $1000+ on refrigerator if you don't care how and when its delivered? will think long and hard before home depot is a place I spend my money in the future. and yes, $150 for my inconvenience is insulting.
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October 2020 by Max D.
Hmmmm where to start.Just to sum it up.There are employees there. They are more interested in starting at their phones than helping out. I am standing at the checkout line for 20 plus minutes just to pay. They must not understand that with contractors Time is money!
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August 2020 by Zachery Z.
Ordered a dry and washer 12 days ago. I was supposed to get a call 24 hours before the delivery for the 4 hour window they were going to deliver it in. Nothing. So I called only to be told it was rescheduled for another day. My cell phone was somehow not listed on the order, although it is written multiple times on the copies of the order I have. When I asked to complain to a manager, the service member connected me to a customer service representative that never picked up after 5 minutes. So I called the number on the order. Same deal. The rep even said they called. Nothing. No phone call or voicemail. I work on the day they rescheduled it. She said that she couldn't reschedule it, and I would have to call back the next morning. I played around with the tracking and found that I can reschedule it. I feel like I'm being played. Now I have to wait 19 days for something I paid for! I also have to reschedule it on my move date, which will be even greater stressor. Biggest waste of time.
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August 2020 by Pam Luang
Matt Hermann was a big help! he helped me and my brother find all the supplies we needed, to renew my kitchen. I recommend this Home Depot. They also have great customer service, helped me put all my belongings into our car. Very nice people !
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March 2020 by Jeff M.
Ordered dishwasher. Set up delivery and install. Told them I had a 3:00 doctors appointment that day. At 2:35 called and cancelled appointment as I had to leave. Got a call after 4:00 from install crew wanting to deliver (while I was gone). Tried several times to reschedule to no avail. Went to store to get money back. Store said it would take 3-5 days. Waited. Still no money, so called store. They told me I needed to come in to store despite Governor's orders to stay home. Now I have to wait for "check in the mail". No care for customer at all!
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September 2019 by Jessica G.
I drove out of my way to this location to see an item in person that was noted to be in stock at the Franklin store on the Home Depot website. A few observations about the store itself. Immediately, when I walked into the store proper I noticed that the store is laid out differently than every other Home Depot location in the area. No biggie. But, it's a noticable, brief adjustment. The indoor plant section was very small in size and selection. I won't ever come back to this location for indoor plants. In contrast, the Holt Avenue location has one of the largest and nicest indoor plant sections of the Home Depot stores in the Milwaukee area that I have visited. We went specifically to the Franklin location in need of new mailbox and mailbox post. I know nothing at all about mailbox replacement. I bought a house a few years ago. I knew that there would be grass to cut and snow to shovel but I had no idea that one day I'd come home from work and my mailbox would have died. At the Franklin store a staff person saw me peering quizzically at the wall of mailbox accoutrements and asked if I needed help. It must have been written all over my face. Yes, girl. Please. Help! The staff person was so personable, helpful and spent a good bit of time with me. I walked away from our interaction with my questions answered, clear next steps and feeling much more knowledgeable about the entire mailbox situation.
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May 2019 by Emily S.
This Home Depot has a slightly better selection than other locations in the Milwaukee area. It seems to receive a wider variety of products. We have a Home Depot closer to us (South East Milwaukee location), however we sometimes find our selves at the Home Depot in Franklin for particular items. The customer service is friendly, and our visits are usually productive. The store layout is nice and well-labeled. One of my favorite features of this location is the order online and pick-up in store feature. Home Depot will email you when your order is ready (within an hour or so after you place the order), and you can use their super convenient pick-up lockers at the front of the store. Just enter your pick-up code, the door opens automatically, and away you go! If you only need a few items and don't want to browse, this feature is extremely convenient. An extra bonus of this location - it's within half a mile of a Lowe's, a Menards, and a Pick 'n Save - making it extremely convenient if you're looking to compare prices or if you need to shop at multiple stores.
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January 2019 by Timothy Klockow
Veteran status on my DL.
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October 2018 by John Sherwood
none of these big chain stores should be allowed to put xmas decorations out for sale until after Thanksgiving..its the middle of October..SMFH
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September 2018 by Lakay Cramer
I went there to buy Halloween decorations and the staff was very helpful. Dan is an awesome sales associate. Every time my husband and I go there, we have a wonderful experience. Dan, You're the Man!
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June 2018 by Jill Brooks
Bought a set of appliances and the sales people were very nice. It would have also been nice if the appliances were on the truck this afternoon. We rescheduled our entire weekend in anticipation of getting the appliances and already had the stove moved in the garage. The company that was used had drivers who told us that we were the second people that day who were missing their appliances and that they would not be paid for these deliveries. My question is don't they bal