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March 2024 by maria ortiz
Customer friendly they helped me find items I needed
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February 2024 by Randy B.
We went into Lowe's to select new flooring for our kitchen, we found a product that we liked and worked with Todd to arrange for a measurement and installation quote. So far so good Todd was great. Lowe's install service came to the house and measured, we discussed a number of items about the installation. A few days later we received a quote, after reviewing the quote it was like the person doing the measuring never listened to what I was saying. Took the quote and walked into the store to discuss things. I don't remember who I talked to but after about 3 minutes of talking to him I had zero confidence in Lowe's being able to do an acceptable installation job. The two people in the floor had no intelligent answers to my questions. The only answer I was able to get was " we install to manufacturer specifications". They could not show me where the manufacturer said to do what they were doing. A simple question of "why are you doing that" seemed to stump them.The product may be good but stay away from Lowe's installation.
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February 2024 by corey kapitanski
9 out of the 10 employees I had to deal with get a -1 on being helpful.All I needed was a slab door that was on the website (which was actually not in stock)I played the telephone game with multiple employees just trying to order the door and after 1.5hours in the store I walked out.Super easy fix to this issue. Don't fill the store with minimum wage employees
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February 2024 by Christiano Vazquez
Gracie at pro desk was awesome! Totally resourceful and friendly. She solves problems! Give that girl a raise. She will be moving on if don’t at her level!
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February 2024 by Teri Love
Always a great on line shopping experience. Easy to use app, frequent texts regarding order status and super smooth pick up. Order paid at 4pm, picked up at 530.
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February 2024 by Sassie Bobby
Always friendly employess especially the man in lighting could use more people with more knowledge of things and products in the store
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February 2024 by Junior acevedo
I use to shop at lowe’s all the time, however I had a bad experience with their return policy, they only offer 90 days return while Home Depot offer up to a year. My problem was that i bought 25 cases of vinyl planks to install on my basement $45.68 each case . Ipurchased to many and when i went to return the left overs in the case sealed still ,they told me my 90 days policy has expired .I’m a 73 years old disabled Vietnam veteran with mild memory loss .I took my time and effort to load them on my van with no help from any employee and i took the left over back, no help around to give me a hand. The costumer service is awful at this particular store. If you think your project is going to take you more than 90 days or that you might forget to return the items on time ,think twice before shopping at the Oak Creek location .
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February 2024 by Mamm0nn
Had what I needed, delivery time was fast, and price worked.
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February 2024 by X “DOUBLE G IMPORTS, LLC” X
HAD AN OLD, HARD TO FIND FAUCET PART IN STOCK! AMAZING! ALSO, THEIR WEBSITE IS THE BEST FOR SEARCHING FOR A SPECIFIC PART. IF THEY HAVE THE PART, THE SITE EVEN TELLS YOU EXACTLY WHERE IT IS IN THE STORE! FOR EXAMPLE,(AISLE 13, BAY 4). AWESOME! HUGE TIME SAVER!
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February 2024 by Sandy Schoville
I can always count on finding lighting for our home at Lowes. Once again, we found our entryway light fixtures here.The prices may be higher than other home improvement stores, but you get what you pay for.We have been very satisfied with all our ceiling fans and light fixtures previously purchased.The staff is friendly and ready to help. The store is kept very clean.
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October 2023 by Scott W
I like Lowe's. They have a great selection of building materials. Usually a step up from Menards. The staff is usually knowledgable about their products and services. I was looking for some outdoor patio furniture. Unfortunately, it's a little late in the season, and they did not have much.
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September 2023 by Patty Krauss
I ordered $3000.00 custom made barn doors & I am still waiting for them to install them! They originally measured these doors incorrectly. So now I am waiting since January for these doors to be delivered & installed by a guy who works at the Franklin WI store there named Mike.I also purchased a GE wash machine 2 yes ago & today the repairman told me most GE high efficiency washers break due to a bad transmission. So he wanted to charge me $700. 00 for a wash machine transmission. Lowe’s does not stand behind their products & this should never have happened on a brand new washer!! I amVery disappointed in this store.Please save yourself the hassle & do not order anything from Lowe’s!!!
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September 2023 by France Katz
My husband and I came in this place because the product I needed was on sale at a decent price... There were 2 workers with less than 5 ft away from me and we're completely ignoring us .We saw another employee and asked for help, that employee handed us off to the same workers who were ignoring us... We told one of them what we needed and he said that I needed to wait at least 10 minutes so that he could help us .. We came back in about 12/14 minutes... I seen him as I walked up and he just looked the other way after looking dead at us...Now it was 30 minutes later and my husband started walking around and tracked him down... He came back looking annoyed and brought another worker. Now they demanded that we pay before they roll up the flooring that we wanted along with the floor glue. I believe this was racial and I will never step foot at this place again.So rude and unprofessional! I rather pay a few extra bucks then be treated like this!!!
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September 2023 by Huzaifa Jilani
Great customer service and very well kept. It always elevates one’s mood to enter such a clean and well sorted space. Better than it’s competitors around the area.
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July 2023 by Amanda Wierman
Went today to purchase a refrigerator and dishwasher ( keep in mind we went last night and looked at what we wanted) looked for someone to help and waited 20+ minutes for someone to come. The individual that came was one of the people from the night before who said she had no idea about appliances and was just helping out in the department. When we decided to discuss the purchase further to make sure we got something quality and asked if she would stick around the area she informed us she was supposed to be on lunch 20 minutes ago and gave the impression Lowe’s didn’t want to make the purchase. Ended up leaving and will go to Home Depot for the appliances.
