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July 2023 by Marcus M.
Rotten place. Review particularly reflects how terrible the cafe is. ALWAYS out of food / machines broken. I have been here 100+ times to shop, never once did they have the pizza pretzel. Additionally, the sundae machine regularly broken. Staff is less than enthused to be there. On top of it all, don't ever bother calling ahead, I was literally just hung up on several times. No answering, just a clear pick up of the receiver and hang up, to stop the ringing. Awful.
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February 2023 by Phil H.
Come on, Sam's clubGet it togetherSitting in all these lines is NO ONE moving No one knows how to use "scan and go" they all need help...get rid of it Constant problem with all the registersIt will just keep me going to Costco
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November 2022 by Tiffany Moody
I placed an order for a cake about 2 weeks ago for a coworker who’s retirement party is tomorrow. Unfortunately, the cake that was handed to me today was not the cake that I ordered. The colors were wrong and the handwriting was terrible. The manager, Laurence, offered me 50% off. I declined. There is no way I can present this cake to my coworkers tomorrow. The manager then stated that someone will remake the cake tomorrow at 6am and I could pickup at 8am. Just checked the store hours and they do not open until 10am. ??♀️
Pic of the cake is attached.. ?
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November 2022 by Janet S.
I always loved Sam's since we started to here my family and I , my husband and three children. Love everything about this whole store. Buying in bulks, in mayor boxes or jars. They also have TV's , laptops, clothes and other things you couldn't imagine. From food to household things. Love shopping here most of the time when my son takes me. We have a great time eating the samples from some of the food they cook. Sam's Club is the best store to buy for a big family or a business. I will continue to shop here everyday if I have to. They also have a great Customer Service, thank you !!
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November 2022 by Melissa S.
I love Sam's normally. But... they had a sale on tires and installation. So we ordered tires with 2 hours left of the sale, there was a countdown on the website. Then the tires are ready and we go to get them and the price is higher then what we were given when we purchased them. It did not give us an option to pay online mind you. So I bring up the price and they say, we can't honor the price because you purchased them after store hours on the last day of the sale. They have to be paid for by the time the sale ends. We still got a deal because they still had part of the sale going on but they wouldn't do anything for us. So beware... if there's a sale don't order on the last day of the sale unless you can pay for it online or pick it up same day. Clearly it doesn't make sense that you would be able to order them online until 11pm or whatever it was but then not get the sale price.
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May 2022 by Jackie Koehn
usually I have a good experience at this Sam's Club. I called Saturday to find cost of tires, also valves with sensors. After getting costs and confirmation they can do what needed, the man scheduled an appointment for me to come in at 3:00 Saturday. Get there, go in tell them I'm there for appointment. I am told at that time they don't have the tires in stock, asked to call next day after 10:00 a.m. ask for Soli and maybe she can order them.
I decided to go in Sunday morning instead. Soli was there, she checked and they have all 4 tires right now. she went to verify actually there and they were. Not sure why I was told not in stock, after appointment scheduled.
During our communication I asked about valve and sensors, since person I talked with Saturday didn't leave a note. Apparently she is a manager, because she was interrupted at least 3 times while I confirmed I want tires, valves, etc.
She put charges in and had to run somewhere while I complete transaction on my side. She hadn't added the sensors, I had to wait for her to come back to add 4 sensors.
then, she had me write my phone number on work order, they will call when done, should be by 3 p.m.
I started calling at 4:30, put on hold, for about 10 minutes, finally get a person, they say, oh its done. Go to store, tires on van look old. Tires on my 3 year old vehicle look way newer. I can see tires have traction, but look awful. I asked how do I know these are new. He says they are, doesn't know why they look that way. He starts going back in the shop to look for cleaner.
I am so disappointed. I found what to look for to find out the age of the tires. Something that cost me about 500.00 and looks used, but sold to me as new.
I took pictures of the tires, so I can check the age of tires. When looking at pictures, in addition to looking old, I see cracks, etc.
I know some people really take pride in how their vehicles look and even take care with their tires.
Apparently, Sam's doesn't have pride in their product or services.
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April 2022 by David M.
I ordered a Samsung refrigerator from Sam's on April 03, '22. It took two weeks to arrive from Samsung. The logistics company arrived on Good Friday at 6:40 am. Average doorways are approximately 30-31" wide. The box was 35" wide. The logistics company (OTP) refused to take the refrigerator out of the box without a waiver. We told them to take it back and we would request a waiver. After calling Friday, Saturday, and the following Monday, I never received a return call, thus no waiver. In the meantime, OTP Logistics returned the refrigerator to Samsung. Sam's offered to credit our account, and also offered a 15% discount if I reordered the same refrigerator. I went online to reorder,and the price had increased by $600. So, I have no new refrigerator. No usable discount. Never a return call from OTP Logistics. In all, a wholly unsatisfactory attempted transaction. Long story short, never buy large appliances at Sam's Club. It's not worth the headache, and hours on the phone.
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March 2022 by Carolina Ferreira
I was lucky to get my membership for a very low price of eight dollars and now I got to shop
And I enjoyed it a lot thank you very much I will be returning but please next time have cat food
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April 2021 by Jay Scott
very nice people got unload re a my quick
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April 2021 by Chino A Ibarra
best place to get what you need by the bulk..Great place to shop at if you work in construction like myself...
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March 2021 by Crystal Euclide
Worms in my ribs! Then I called and told the manager terry and he didn’t seem to care at all!! There were literally about 100-200 worms throughout our food! I cooked it all day and when my kids and I sat down to eat we all had probably 6-10 pieces of meat before we noticed there were long stringy black worms! We all ended up throwing up! I am just appalled at how the situation was handled when I called to report it as well! I’m never buying meat from you again! And I have pictures of everything as well as I am freezing the rest of the meat to bring in and hope there’s a manager who cares!
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January 2021 by Cheri W.
I picked up an order today. The young lady who checked me out at 9:30 am Was so polite. I was in and out in 5 minutes. Along with this kind lady I had a goodie bag which was what I needed for the 30 minute drive home Cheri W
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December 2020 by Sharon H.
Sam's club is great all staff wear mask and are very helpful. I scan & go no problem with exiting the store they scanned a few of my items and I was done great job!!!
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November 2020 by Travis B.
Pumpkin Pie: I've reviewed pumpkin pie to death over the years, so first I'm going to start with something new- a brief history. Pumpkins were first cultivated around 5,500 B.C. in Central America and were one of the first agricultural products brought back to Europe with early European explorers. By the time they were regularly grown in England they were called "pumpions," after the French "pompon," which is a reference to their round shape. The English in turn used pumpkins to create pumpkin pie. Now that our history lesson is over let's review Sam's Club's version of the classic treat. The filling is a nicely shaded dark orange that is delectably sweet and has a texture that is the ideal consistency (not dry & cracked or too wet & mushy). I'm not much of a pie crust guy, but Member's Mark does an amazing job with this one. It's flaky, flavorful, and has a slight chew to it that no other brand that I've tried has replicated. The color of the crust is also a lovely shade of brown. No pumpkin pie is complete without Cool Whip on top (not whipped cream, it has to be Cool Whip). If you eat your pumpkin pie without it you're a savage. Take it up a notch by pairing it with some pumpkin spice coffee. Member's Mark pumpkin pie is Doughboy approved. Doughboy_Food_Reviews *rating is based on food only
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October 2020 by Max D.
So where to start. This store has lots of issues. I purchased Salmon that had 4 days until "best before" date just to stink up the whole house. I use their scan and go app just to beat the long check out lines. I constantly find that the prices are different. For example a baseball hat is listed on sale for $5.91, with the original price $9.48 but when you scan it it is $10.98. When I told the lady about the issue she said price is 10.98 take it or leave it. I was going to buy one regardless but father that attitude I did leave it. Also nothing unusual to see 3 or more employees just congregating and throwing around swear words. When my year is up. Costco here I come.