-
December 2023 by BKO 2
Great Experience!! Dealt with Mike up front, very friendly guy. He patiently searched for the right tire for my car and got me in and serviced within an hour! What a relief before putting my Family on the road for the Holidays !!!
-
December 2023 by Lesa Porter
Corey was the individual I spoke with to establish the appt and he was very friendly and helpful. The other individual I encountered when I arrived was very professional and the checkout process went smoothly. Great job, thank you!
-
December 2023 by Ricky Lovett
Michelle and Cory are the main 2 Employees that I interact with and they always are in a great mood and on top of that Michelle, has helped me a lot with my whole wheel situation I've been dealing with.
-
December 2023 by Gretchen S.
Highly recommend this business! Based on the positive experience of a friend, I called to schedule a replacement for a wonky TPSM on one of my tires. Person answering the phone was knowledgeable and helpful--gave me a total cost so I knew what to expect. When I arrived at my appointment, the waiting area was clean and comfortable. However I only waited a few minutes before Cory came back to let me know that the sensor tested fine and didn't need to be replaced--even showed me the results on the testing device used! When does this ever happen??? They could easily have replaced the monitor as I expected, charged me and I'd have been none the wiser!!! They reset my system, performed some courtesy checks and I wasn't charged a penny!!! In this day and age to find honesty like this at a car repair/tire sales business made me a customer for life! Awesome, guys!!!
-
December 2023 by Nick C (ME)
Staff was honest to what my vehicle needed and that is a sigh of relief these days. Explained in detail what could wait and what should be first on my list of things to get fixed. Michelle was absolutely great!
-
November 2023 by DK
A week ago I went on their website to look for tire. I found some to my liking and called this particular store to double check that they have them. The person said it was wise that I called because the info on the website is not accurate or up to date many times. I gave him the info and he validated that the particular tires were available and would arrive early next week. I made a 3 pm appointment on Thursday on the same call. After arriving at 3 pm and being checked in, an employee approaches me after 30 minutes and says that the tires I was supposed to get isn't available anywhere in the US. She further tells me that I can get comparable tires next day for a few dollars more. No apology on me wasting a total of 2 hours of my time because they couldn't give me this info before my appointment. NO apology whatsoever. Just kept trying to sell me other tires for the next day. Why would anyone go back to a place where they incompetently wasted your time? This place is extremely poorly managed with horrible customer service.
-
November 2023 by Julia Fritsch
This place seems to do everything, not just tires. Emissions, oil change, engine stuff, even registering your plates. And they seem to have decent prices, although I only got one thing done while I was there. And really nice staff!
-
September 2023 by chanel#5
Corey has top notch customer service as well as Joe on the phone. They are very nice and the service is done in a timely manner. Would recommend.
-
September 2023 by Nick Vranes
Terrible service. Had a 3 PM appointment for a tire rotation and was told I would be out of there in less than an hour. At 4 PM I asked the front desk what the status of my car was and they came back and told me they hadn’t even started it yet. Asked if I could come back the next day, never mentioned they were running behind or anything. Go anywhere else.
-
September 2023 by Rachel C
I stopped in on a Sunday and the service was beyond excellent. Joe was great to work with, very kind, and went above and beyond to help. Because of my experience working with Joe, I know I can trust Tires Plus in Franklin. Thanks, Joe!
-
September 2023 by Ed Paradowski
We had new tires installed on my daughter’s car at the Walmart Supercenter near where she works on 8/24/2023. She got a chunk of metal in her tire driving to work, so we looked for a tire center near her work that had her size tire in stock. After two failed attempts, the Walmart Supercenter was unable to get her tires balanced. The car had an extreme shake to the front end, and the car was not suitable for any extended driving.It was 6:15pm the same day when I called Tires Plus in Franklin, WI to see if they would be willing to properly balance her tires. She was 20 minutes away from the Franklin store, which closed at 7pm. Most of the other local tire centers closed at 6pm, so I was quickly running out of options.The young man that answered the phone could have easily said that they were closing soon and not taking new customers for the day. Since the new tires were purchased elsewhere, this would not have been a surprising response.Instead, the young man said, if your daughter can be here by 6:40pm, I will rebalance the tires myself.My daughter headed straight to the Franklin store, where the Tires Plus employee, Joseph S., stayed until 7:30pm, 30 minutes past the normal closing time, to properly balance all 4 wheels. This young man stayed 30 minutes late for a $60 sale to remedy an issue caused by someone else's error.This type of work ethic is lost today. Tires Plus in Franklin, WI is lucky to have Joseph S. as an employee. Next time I need new tires, Tires Plus will be my first call.Service: Tires
-
August 2023 by Debbie G
My daughter needed an oil change. We got there at 6:35 and the staff person was very rude and condescending when he sent us away. Granted, it was last minute, but a simple explanation would have been appreciated, without the attitude. I’ve gotten oil changes at other Tires Plus locations, but I won’t in the future.
-
August 2023 by Debbie Gifford
My daughter needed an oil change. We got there at 6:35 and the staff person was very rude and condescending when he sent us away. Granted, it was last minute, but a simple explanation would have been appreciated, without the attitude. I’ve gotten oil changes at other Tires Plus locations, but I won’t in the future.
-
July 2023 by Paul Jeffers
Walked in on Tuesday. Ordered 2 tires. They had availability the next day. Got my tires changed while I waited. Pretty happy with the experience.
-
July 2023 by Nolan Atkinson
Scheduled appointment online for a wheel alignment and full vehicle inspection. The appointment was accepted and I arrived to the shop at the time of the appointment later in the week. Upon my arrival, I was told the services I had requested would not be able to be completed today due to being short staffed. My options were to leave the car overnight or reschedule. Neither of these were good options, plus I had already driven 25 minutes to the shop having left work early. Some common sense and communication would have been appreciated from the employees. I understand being short staffed, but show some professionalism and call me to let me know prior to me leaving work early for my appointment. Disappointed and will not be returning.