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March 2024 by brenda jung-konrath
Want to give a HUGE shout out to George, I went in looking for options on a weber gas grill, he spent 20 minutes with me looking up exactly the kind of grill I was looking for ,showed me pictures, was also looking for a garage light, he took me to them, found the one I was looking for. Went home with the model number of the grill. Called the store, George was busy with other customers, he called me back, we ordered the grill over the phone, everything went smooth, he called after it was assembled and he delivered it the same day. Thank you George for all you did, George, your a amazing employee for Ace hardware, Thank you again for all your knowledge and patience with me
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March 2024 by Mike Gariepy
Courteous staff and knowledgeable.
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January 2024 by Jerome Bechler
Clean and well stocked.
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December 2023 by Matt Schaetzel
Convenient and knowledgeable staff. It's pricey but to be expected .
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October 2023 by Kim Kloss
We live in the area and have this location service our riding lawn mower every season. They pick it up, service it and bring it back. With that said one of their employees, Terry is such a pleasure to deal with. He is so kind and friendly and really goes out of his way to make sure we were happy with their service. I was just there yesterday to get some propane gas for the grill and he was the guy who came out to help me. Again, sooooo friendly and asked me how the lawnmower was working. I was surprised that he remembered me but he did. I hope the manager of this store sees this review. Terry is a keeper with above par customer service. He deserves some recognition and praise for a job well done!
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August 2023 by Laura Kranitz
Personal service. Find exactly what you need
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August 2023 by Tim O'Donnell
The staff is very helpful and always greets you when you come in the store.
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August 2023 by John Sobczak
I was misled by the staff to order the LP gas grill. I was interested in purchasing and have it delivered to the Germantown store for pickup. They never said I would be getting the floor model. When I arrived to pick up my grill, thinking it would be in the original shipped box, they pointed to the floor model I saw in their store the day before. Once I told them I don't want the floor model, they said it is the only one they had. They said putting grills together for the customers is what they normally do. I asked why they didn't inform me of that yesterday, they had no good excuse. So I now have a paint chipped, dirty, cobweb grill instead of a brand new out of a box new grill.
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July 2023 by Lynna Fortner
Friendly and helpful. If they don't know where something is they immediately call someone who does. Thank you
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June 2023 by Kiernan Butz
I love visiting the helpful hardware folks at the Germantown Ace. They're much closer to my home than Fleet Farm, Menard's and Home Depot. Moreover, they always have exactly what I need, including helpful advice on a wide range of DIY projects.
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May 2023 by Lee Owen
Great experience!!Purchased a Weber grill at a great price. It was assembled, delivered and they hauled away the old one. The delivery person was quite accommodating and even polished the new grill. I would highly recommend them!!!
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March 2023 by Kirk Crocker
I checked online about a snow blower part that they might have and their stock showed that they had it. So I made the 20 minute drive only that their online stock was wrong and their store stock list was wrong as well, what a waste of time. Unreliable!
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February 2023 by Jessica Koontz
Have been meaning to write this review for awhile... I don’t know if I’ve ever had such terrific customer service! I was looking for a particular type of camping chair. When they didn’t have the specific design, a gentleman there contacted another location and had 2 brought to the store for me. “Above and beyond” really sums it up in my opinion.
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February 2023 by Eunice Grennier
It was the first time in this store and the people who work there were awesome helping me find and locate what I wanted and they were absolutely wonderful I would recommend this store for anyone looking for a hardware store thank you Ace Hardware of Mequon
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February 2023 by Peter Archambeau
Good old fashion service with all the latest knowledge,great staff
