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December 2023 by Richard “Rick” Rodgers
Update Update 12/23 This Location has changed. Very difficult to contact a real person at this location and the new Manager doesn't return phone calls. Recently used their Mobile App to deposit a check, rather than holding the check for the customary 1 to 3 days. The bank froze the deposit for more than a week and stated the check would be held for 21 days. The check wasn't released until I contacted their headquarters and they manually contacted the local bank the check was drawn on and determined it was a good valid check. Although I didn't need the funds immediately and had enough funds in place already, I got a feeling that the bank's employees didn't know what they were doing. The check would have remained frozen for up to 21 days had I not contacted their main office. Locally they didn't seem to care about helping me. Never enough employees in bank now. I have put an official complaint in.Christon is the best. This is a great Bank for veterans. As a retired Executive Vice President serving Veterans for 47 years, we needed to found a place where we felt comfortable depositing our financial retirement funds. It was obvious from the beginning that we came to the right place. Try it you will like it! In our opinion, they are big enough to accommodate the major depositor yet small enough to satisfy the modest depositor. Richard Rodgers Vice Chairman (Retired) NCC Executive Board NABVETS and WestCare
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December 2022 by Erin Gross
I live in Cedarburg and drive down especially to use this bank. I have always had the kindest and most professional tellers. I recently had an issue where my car was totaled and I had to wait a bit for my insurance check. While waiting for a check, I found a car that I was anxious to buy but had to wait until my check cleared at Chase. After 48 hours, my check was still not cleared. I called Chase and they were so helpful in getting me connected with corporate, they gave me the number and extension to resolve my issue. On more than one occasion I have been in contact with... Eric? Derick? Mark? Sorry, I will edit with his name after my next visit! At any rate, he is wonderful. Very talkative and engaging while he processes my deposits and payments. I appreciate his positive demeanor when doing something tedious like going to the bank.
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December 2022 by Jay Anderson
Fees on savings fees on checking fees on business account the fee bank has also cut staff
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October 2022 by Kari Sisson
Such a strange experience. I walked in at 4:30 and asked to open an account. The girl looked at me like I was crazy. We close in less than 30 minutes. it’s just frustrating, she should’ve just said we don’t want your business.
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September 2022 by Brian “Tubbsinator” Tubbs
Always friendly. Always have answers to questions and is my preferred institution to use for all my financial needs.
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July 2022 by William K
Disappointed with a reoccurring problem with ATM unable to dispense cash at most locations. This in turn forces me to go inside facilities and wait long periods of time (usually one teller) or wait in drive thru for extended periods of time. Bankers are to busy on computers to even offer any assistance. Customer service for a multi million dollar company has always been lacking for as long as I can remember. I would strongly advise people to shop around and research financial institutions before banking with them. Thank you for your time in reading this review.
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February 2022 by Erin Prange
I live in Cedarburg and drive down especially to use this bank. I have always had the kindest and most professional tellers. I recently had an issue where my car was totaled and I had to wait a bit for my insurance check. While waiting for a check, I found a car that I was anxious to buy but had to wait until my check cleared at Chase. After 48 hours, my check was still not cleared. I called Chase and they were so helpful in getting me connected with corporate, they gave me the number and extension to resolve my issue. On more than one occasion I have been in contact with... Eric? Derick? Mark? Sorry, I will edit with his name after my next visit! At any rate, he is wonderful. Very talkative and engaging while he processes my deposits and payments. I appreciate his positive demeanor when doing something tedious like going to the bank.
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February 2022 by Erin P.
I live in Cedarburg and drive down especially to use this bank. I have always had the kindest and most professional tellers. I recently had an issue where my car was totaled and I had to wait a bit for my insurance check. While waiting for a check, I found a car that I was anxious to buy but had to wait until my check cleared at Chase. After 48 hours, my check was still not cleared. I called Chase and they were so helpful in getting me connected with corporate, they gave me the number and extension to resolve my issue. On more than one occasion I have been in contact with... Eric? Derick? Mark? Sorry, I will edit with his name after my next visit! At any rate, he is wonderful. Very talkative and engaging while he processes my deposits and payments. I appreciate his positive demeanor when doing something tedious like going to the bank.
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October 2021 by Jimmie Mixon
I would like to commend Ms Linda Grady for her patience and compassion for others, I was having problems with my account, she worked with me until the problems were completed resolved ,the patience she demonstrated is very rare in today's society. Thank you again.
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March 2021 by Brandon Harrison
Overdraft fees galore!
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October 2020 by blondeguy nolastname
Rude lady (manager?) if you’re at the tellers her desk is on the floor to the left. She came up and forced me to wear a mask. She stopped her transaction and interrupted mine rudely to do so. I have a medical condition which is why I don’t wear one.
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March 2020 by Charlie Goersch
Best of the best
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March 2020 by Dan Russell
Been a longtime customer with Chase and have visited many branches. They're always courteous and willing to assist. I've recently started coin roll hunting and even as I bring in large amounts of rolled coins, they're still very pleasant to work with.
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January 2020 by Charlie White
The people at this branch of JPMorganChase bank are exemplary. They are so nice and helpful, I look forward to dealing with them any chance I get.
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December 2018 by Reno Sanchez
Fast, Professional, and Reliable Team
