Menards is a well-known store for home renovation in the Midwest, catering mainly to the commercial market and frequent shoppers. While the store offers good deals on items like outlets, outlet covers, and appliances, customer service experiences vary. Some customers praise helpful staff members, such as those assisting with countertop and gazebo purchases, highlighting their friendly attitude and knowledgeable advice. These employees made shopping easier and more enjoyable, leading to positive experiences. However, other reviews mention that many employees are unskilled shelf stockers who lack knowledge about home improvement projects, making it hard to find assistance. Customers often recommend using the store’s app to locate items, as staff may not know where products are stored. There have been issues with help availability, with some customers feeling ignored or frustrated by employees who appear distracted or engaged in conversations among themselves, especially younger staff members with earpieces. Despite occasional setbacks, including a mix-up with a rebate that was later mailed back, some customers appreciate the store’s efforts to make things right. Overall, Menards is a store that provides good savings and occasional helpful service but can be inconsistent in customer support and staff knowledge.
I saved big money by buying outlets and outlet covers.I was directed the the right way to wire up a ground fault outlet, and it worked.
August 2025
A little confusing to navigate. Luckily, there's nice staff to help!
August 2024
I just want to say that Tom did a great job on assisting me and my husband with our new Gazebo purchase! Was friendly, positive attitude, Great customer service. Thank You we are very happy with the service we received.
