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July 2023 by Classylady
Great service and price
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January 2023 by Phil & Lisa Barnekow
They did a decent job for us for 2-years. I complained that the most recent cleaning, they did a terrible job on the floors. It was so bad, I spent an hour cleaning them again. I asked for a one-hour refund and was told that since they paid their cleaner to be there the entire time, I had to pay the full price. The owner said they had been undercharging us the entire time so he thought it was fair to make us pay even though they provided poor service. Never did they tell me we were being undercharged. Funny how that is suddenly my problem.On another occasion, their cleaner left our doors open so she could go back and forth to her car. Our cat escaped because of this, and thankfully, our neighbor found her and brought her home.Service: Cleaning
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January 2023 by Amy Brunner-Koch
I’ve use POMC for over a year now! Very happy with the service and the quality of cleaning. Always on time and consistent with cleaning. Works in a timely matter which I appreciate. other places, in the past, have worked at slower pace, I appreciate the efficiency all while doing thorough work!Service: Cleaning
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May 2022 by Rachel K.
The person who cleaned the apartment was great! She was very polite and friendly! She did a great job cleaning the apartment. She even made the bed and vacuumed the couch! I would hire her again! The pricing was very reasonable.
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November 2021 by Jeana N.
We contracted Peace of Mind Concierge service to clean our apartment when we were moving out. I would not recommend their services. They did a fair job cleaning the bathrooms and some of the kitchen, but they failed to clean much else, definitely not the move out clean we asked for, more like a light cleaning you would have done on a weekly basis. When I complained to the owner about the service, he said "sorry you were less than pleased, our cleaners said they did not miss anything". We paid a total of 6 hours of cleaning, split between 2 cleaners. What they did in 6 hours: Cleaned 2 bathrooms, swept the laundry room, cleaned part of the kitchen, picked up any large debris off the carpet in the living areas. (we had cleaned the bathrooms and kitchen earlier in the week, so they were not that dirty). What they failed to do: Clean the inside of the windows, Sweep inside the closets, dust all of the shelves in the closets, wipe out the kitchen cabinets, dust the baseboards, remove the cobwebs from the light fixtures & under the bartop, vacuum all of the carpet (I could still see outline of our area rugs until I vacuumed), clean the stove top (oven was done, so we told them not to do it again), move the stove and fridge to clean the sides and underneth. It took us 4 hours to clean everything they did not. My recommendation is to call anyone else but these guys.
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September 2020 by K M
9/2/2020 This is the WORST company I have ever used. Not only were they late, but we didn't even get a courtesy phone call telling us. We were told one price of $38.00 per hr. They sent 2 people, (by the way you should know it is $38.00 per hour PER CLEANER. This information was told to us AFTER the fact.They did a terrible job! They were advised of places that had been missed and some of it was still not re-cleaned. One cleaner actually went and sat in her car when the other cleaner was still inside FIXING some of the problem areas. We contacted PEACE OF MIND CONCIERGE SERVICES and basically we were told NO REFUND and THE CLEANERS ARE ALWAYS RIGHT, NOT THE CUSTOMER!!!!! DO NOT USE THIS COMPANY THEY ARE UNTHRUTHFUL AND DECEITFUL!In addition to the companies response: After speaking with the assistant manager they stated that they sent us txts and emails + left voice messages to a 414-928 ____number! NO ONE HAS THAT NUMBER THAT LIVES HERE! We turned away YOUR cleaner because NOTHING was booked. No contract was signed and the cleaning schedule was NEVER sent for approval to us! Don't you think we might have responded or some type of correspondence would have been made? AGAIN, all information was sent to SOMEONE ELSES phone. WHY WOULD I HAVE YOUR CLEANERS COME BACK WHEN A subpar job was done the first,and last, time? As for EXPECTING A FREE CLEANING...we live in a nice house in a expensive neighborhood....we don't need FREE things.
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August 2020 by Lydia L.
I can't say enough about the efficiency and professionalism. I truly appreciate their attention to detail and quick response time. I would highly recommend them!
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August 2020 by Meg F.
We have used Peace of Mind for several years. They try to always send the same person to clean, which we appreciate because the person gets to know our house and we can develop a relationship. When we have had an issue, whether with the cleaning done or with the person cleaning, they are very responsive in resolving the issue.
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August 2020 by Nate I.
POMCS provides fantastic service, and is highly responsive when contacted. Absolutely would recommend.
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August 2020 by Connie M.
Very impressed and a great value - will hire again
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September 2019 by Ann Annonmouse
Be sure to be prepared to be home the whole time they are there!! Things disappear, and you don't find out until you get your things out of storage! Also they will be on their cell phones as soon as your out the door to pick up more things, like packing tape and markers.... (This is an update due to the owners comment... ) And YES Peace of Mind Concierge Service, I am surely speaking of your business! Not everyone on your staff that came were on their phones, but one of them stood right in front of me while talking to her daughter! I had to let her know she was on the clock and told her to please do it on her own time, not while I was paying $80.00 an hour per person!! One of your girls was awesome. However, when I had to leave to go get supplies one of them must have stopped what she was doing because she wasn't any further along with just a small closet that took her all that time to pack up. Later I noticed she was wasting boxes by only putting a few plastic containers in. That should have been organized much better putting other things in a box of that size. I now downgraded from 2 stars to only 1, because of your denial that this wasn't your business. I don't lie, and would never rate a business I never used.
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April 2019 by Alyce Netz
I have been with this company for years. Their girls take pride in their work, are prompt and very respectful. Most of the products they use are very good. Very easy to communicate with everyone. The office does all it can to accommodate you if you need a special cleaning if something special comes up. They offer so much to help a person out. They do more than just excellent cleaning.
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April 2019 by Adam Newman
I have been truly impressed by POM. I trust their cleaners, they provide consistent results--which are always excellent--and they do extra items, like straightening up my bathroom caddy, that are just nice touches. They also walk my dogs and have offered to assist with dry cleaning. I have had other cleaning services and never been this pleased.
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April 2019 by Cathy W
I have used the team at Peace of Mind Concierge Service for three years. They do an excellent job, are reliable and on-time and I trust them to be in my home when I am not there. Keep up the great work!
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April 2019 by Rick Halverson
I've always been pleased with Peace of Mind concierge service. They always impress me with how professional they are and always do more than expected. I recommend them highly.
