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December 2023 by gom jabber
People working here are very nice, I use the dog wash here often, really enjoy that convenience.
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December 2023 by Cate Indermuehle
Best pet store in the area. Groomers always do a great job. Awesome customer service, very helpful and greeted at the door!! Like the rewards app that earns you a point for every $ spent and better program than most!!!
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November 2023 by Joey Bartkiewicz
What a great place to bring pets. Wash your dog and save some money ? in the pet washing area. Pickup treats and food for your adopted family members. Also walking through the store and browsing the iles for your favorite pet toy. Maybe just ask one of their helpful staff members for help finding the item you're looking for in the store. It's a win & win situation? ???⬛
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November 2023 by Mauricio Davalos
The male employee working that day, in my opinion, the customer service felt very condescending and, in my opinion, felt like not welcoming or inclusive. Also, most of the items I was looking for did not have it at their store. I went to Walmart afterward and found a better and more extensive selection of pet items and a much better price, too.
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September 2023 by Krystal Manns
It’s sad that such a nice store has such an absolutely awful Store Manager (Dan). Some people just lack the proper people skills and customer service skills to exceed in a position like that & he’s definitely one of them. 3 interactions within a year & they’ve all been awful. To the owner: If you knew how he treated/talked to customers, I guarantee he’d not only not be a manager, but he’d not even work there. On a positive note: The store is very clean & the shelves are always stocked!
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August 2023 by Hannah
One of my close friends had her dog groomed here. (Bischon frise, maltese type dog)Dog was given back, looking really bad.. she was shaved, has multiple pink spots where she was shaved too deep, her paws were left shaggy and looking disheveled; her face wasn't touched. She didn't look properly bathed either. $80 wasted.... I don't know if the groomer was having an off day or what, but I definitely wouldn't bring my dog here, if I were you.
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August 2023 by Denise W.
The service at this store is always amazing. They make it a nice experience. Also, I find the prices to be more reasonable for dog toys and treats.
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July 2023 by Bryan Warner
Friendly staff and great selection of cichlids for very decent prices.
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May 2023 by Adam Meifert
Hannah did an amazing job grooming my shepherd, lab, chow mix. I am convinced my other 2 dogs didn’t recognize her. She was quick but thorough and caring.
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April 2023 by Carol Jorgenson
Pretty well stocked, awesome sales and specials by email. Great reward program!Hours are updated online. As I went a while back, the store was closed when it said it was open online. I went and gave a 1 star rating, I'm now changing that to 5 stars. A gentleman manager from this location contacted me, and it turns out Google had the hours different from the actual website. I did check, and he was right.You now get 5 stars!! Sorry for the previous rating.
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March 2023 by Jennifer Hill
Walked in and was greeted by friendly cashier. Custermer service wonderful. Was able to get my dogs nails trimmed without waiting. Staff has always been great.
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March 2023 by Melody
Great prices for small animal food! Most pet stores have guinea pig toys and food super overpriced but the prices here are comparable to Chewy! So glad that they came to Germantown.
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March 2023 by MARY PAT O'DONNELL
Great service from Mr.Dan who always special orders my grand-dog's Fromm's Dog food! Thank you to you Mr. Dan and Mr.Max for finding a new bag of the Pork and Peas Fromm's dog food for me as well! See you soon!
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January 2023 by Trevor Bennett
Called yesterday to see if I could have a nail trim completed for my dog. They let me know that the groomer would be in from 10-6 and an appointment was not needed. I drove 30 minutes to the business, let the lady know in the front that I was there for a nail trim. I was waiting by the groomer station patiently as Hannah (Groomer) was cleaning. I understand that they have other tasks so I patiently waited. She did not acknowledge me and avoided eye contact the entire time, she walked past me and disappeared for about 25 minutes. Keep in mind that my dog is terrified of other animals and was abused prior to us adopting him so it’s a rather traumatic experience for him being at a Groomer Station. I went back to the front counter and stated that no one was present and she went looking for the groomer, when finally Hannah showed up back to her station she walked past me again, ignored me and proceeded to welcome another person who had just walked up and had waited for a maximum of two minutes. I simply asked another colleague working if there was a second groomer working because we were waiting a while. They said no and that they would see what they could do. Finally the groomer Hannah acknowledged me and stated that “you didn’t say anything, now I have an appointment and I don’t have time”. The lack of basic customer service that this groomer Hannah has is absolutely embarrassing, she was careless and rude. I simply told her I was waiting for a nail trim and didn’t want to be rude. What on earth did she think I was waiting for? Hannah has no social or common sense skills. I was absolutely appalled at how she handled herself and am sure that she has been off-putting to other guests as well. If you want to bring your family pet to a caring establishment… this isn’t it.Corporate Pet Supplies Plus should be embarrassed and should seriously rethink their business model as this is not conducive for any community.
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December 2022 by Melanie Basile
Came here for a grooming appointment for my dog Ghost and was absolutely THRILLED with the service received. The little man looks so handsome and really enjoyed his spa day. The groomers were friendly, personable, and showed a deep care for what they do. I will definitely be back!
