-
April 2024 by Jennifer G.
If I could give a zero star I would. I ordered (1 codeage vitamin supplement for cats and 2 thunder diffuser refills) online (April 10, 2024), used a gift card and then paid the remainder on my credit card. Order said it would be here on April 18, 2024... doesn't show up. I keep going to tracking to see it never updated (which happens), but then I check today and still no update, package not picked up.. UPS or FedEx can't give me any info. I reach out to customer service and the agent tells me the order was packaged, but the carrier NEVER picked it up and she's sorry, this never happens. So I can either accept a refund or replacements.. I NEED the items for senior cats I foster and then for the puppies coming in. So she places a replacement order and ends the chat. I realize the shipping will take another 2 weeks; I can't wait that long for the supplements, I reach back out again and say just ship the plug-ins, then I'm told the plug-ins I want are no longer in stock and I can't get them. Awesome, so I tell them just cancel everything and refund me. Issue.. I used a gift card so I need that refunded, I don't have the GC number anymore so he will send an egc (e-Gift Card). I look back online and I need to order back-ups, I reach back out for the egc and it hadn't been processed... I don't know what's going on, but I will never deal with Petco again. TERRIBLE
-
April 2024 by Leslie J.
Just stopped by to pick up some dog food. I bought a 13 pound bag and some packets. When I got to the front one of the questions they asked me was if I wanted a plastic bag. However, they were going to charge me for that. I'm sorry, I'm buying something in your store and you should supply me with a bag for free. They also tried to sell me some service where I would pay $25 a month and get possible discounts on food and things. I'm on a retirees budget and can't afford that. Although the clerk was polite, I thought that was uncalled for. If anything , when placing my items in a bag that I should've gotten, you could always place a pamphlet in there that talks about the extra service. That would be a better way to present it.
-
February 2024 by Regina White
Everyone was extremely nice, courteous, helpful and the store was clean.
-
February 2024 by Shannon Fowles
Nice fully stocked store. Didn't have the dog food I needed but that's okay
-
February 2024 by Justin Bidwell
Great people very helpful.
-
February 2024 by Shanita Green
Horrible service, I waited in line for 15 mons and when I got to the cashier she didn't even apologize for the wait. Horrible, horrible, service and extremely rude! I will ne reporting this to the corporate office,!
-
February 2024 by Jon Zickermann,SR
Nice service, well stocked. First trip and will use it again.
-
February 2024 by Carlos Cortez
Good customer service and everything you need for your pets ?
-
February 2024 by Jewel Liebrecht
Caring staff .great products
-
February 2024 by Cheryl Pizzino
I came in for one item. But it was out of stock and it won't be in for quite a while.. The sale price i saw will no longer be good. The woman that helped me was super friendly. Very informative, took the time to help me out with everything. Unfortunately I don't know her name. I ended up buying xmas pet beds and some clearance cat food bags. The only rhing I was really disappointed in was that the store cannot honor the online coupon if you spend x amount of dollars and you get 10 or 20 dollars off.. It's disappointing that you have to order online and pick it up in the store. I'm in the store, Can't I get the discount? I know it's not the stores fault but it really is upsetting...
-
February 2024 by Mo V
Quick stop to pick up specific dog treats. Limited stock, visited a second Petco. Both stores clean, nice staff, and as always love that pets can come in.
-
February 2024 by Momma of 5 And 3 fur babies
Placed a curbside order, when time to pick up sitting directly in front of the store for some time app says that they will be out soon. 20 mins later still waiting in a flatbed tow truck directly in front of the store had to go in which the employees were standing around laughing. Mention that had a curbside order and waiting directly in front they say “oh I’m sorry we didn’t see you” really hard not to see a tow truck directly in front of the windows. They were more interested in laughing and going on then doing their jobs!
-
January 2024 by Megan N.
Poor selection, some staff is awesome here, some treat you like the scum of the earth. Betta fish are not looking good. Ever. Selection for aquarium decor is poor. If you want a planted tank go to west bend. Actually go to west bend anyway, they treat their animals far better in my opinion.
-
January 2024 by Charlie Goersch
Very convenient location for us.
-
January 2024 by Janis Bira
Good selection of products
