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March 2024 by Madilyn Tripp
Marilyn and her crew are probably the kindest people you'll meet. As a women, I am often over looked and other shops try and take advantage of that. Instead, this team went out of their way to show me the problem and help me understand what was going on with my vehicle.Additionally, they were able to work with me on getting my car (that's older than me) fixed at a reasonable price and were flexible around my schedule. Not only is the service great, but the team is too. If you have any auto issues, I recommend stopping here first!
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March 2024 by Jeffery Grochowski
Very friendly staff
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March 2024 by Megan Stankewicz
Absolutely awful customer service. Came in off the highway due to a tire puncture and ended up buying four new tires from them since it was about time. Right when we got back on the highway our tire light started flashing and they refused to look at it or help us. I would NOT recommend coming here for your car needs.UPDATE- we called corporate customer service which led to the manager offering to look over our vehicle for us. One of our TPMS batteries went out. While he was changing it another one also died. The woman who I originally spoke with on the phone said this was common and happens all the time- if that is the case she should have had the customer service skills to offer help on the phone instead of telling us there was nothing she could do. We left with a bad taste in our mouthes but the issue was resolved so I’m giving back one star.
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March 2024 by Jay Hyatt
Extremely deceptive in practice and service. Unexplained pricing. Final invoice not emailed to me as promised so I have nothing to dispute. Will not be going back. Buyer beware.
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March 2024 by Tracy and Tina Brookens
I had an appointment to have four tires mounted and balanced. They had one technician on the entire floor. It took over two hours to complete. While driving home, my TPMS light came on.
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March 2024 by E.n. Lidkey
I scheduled online and got a time and date and clicked the wait in shop option. The email I was sent said I'd receive a call or email if there was an issue with the schedule. When I arrived I was turned away and rescheduled for another "wait in shop" appointment. Not the end of the world. So I return at the day and time I was scheduled. And waited almost four hours for an alignment. I get it..short staffed. It happens. But the one tech and one helper on staff had zero sense of urgency. Plus I paid the $10 for the inspection, yeah..they didn't inspect anything.,
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March 2024 by Anna Hagner
We dropped off one tire to get patched because it had a small nail in it. They said they would call when it was done. We never got a call, but headed over anyway because we needed the tire back. When we got there, they were closed (an hour early)! Luckily there was one guy still hanging around and we were able to get our tire. It was still laying right where we put it however, but it had a completed note on it and the nail was still in it! The guy fixed it for us and apologized, but we won't be back and we don't recommend Tires Plus.
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March 2024 by Tim Kern
I called ahead to see if I could get a tire swapped off 1 wheel and on to a new wheel. I showed up brought items in and was told 20-30 tops and it would be ready and they would call. I called them every 45 minutes to get an update and it was always oh it’s in back right now a tech is about to start it. After 4 hour wait I get a call telling me the tpms is bad. Well that’s funny because it worked just fine before I brought it in. So they had to replace it. So after anoth hour and a half I get a call stating it’s ready to be picked up. When I looked at the old wheel I noticed they broke the tpms and made me purchase a new as they put a new one in right away. I was told that it happens sometimes where they break the tpms and the customer has to pay. So for swapping a tire out that should have been 30 minutes tops was 5 hours and I had to pay extra for them breaking the part. Not to mention the scratch that goes around the entire rim now from them putting tire on. Never going here again. Will never go back to them again. Aweful service aweful work just plan aweful.
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March 2024 by Kyle Christinson
I made an appointment for my wife's vehicle for a tire rotation and oil change, I met her there as she had our children riding along. When I walked in the store, Marilyn was so friendly and having some fun with the kids. I asked if they could do an oil change on my vehicle and the answer was yes. Super convenient we could knock out both at the same time while keeping the kids entertained. Will be back!
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March 2024 by Cayden Mackey
I needed a simple rim change, I’ve been other places and usually takes 15-30 mins MAX especially for ONE SINGLE TIRE, so I waited in the lobby. I asked multiple times if they were close to done and they kept saying where almost done, it’s now been over an hour and a half and I still don’t have my car. Ik never coming back here.
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February 2024 by val f
Woman advisor said very snarky "you're only getting the bottom of the barrel tires". I thought it was rude. I get what I could afford. I feel bad enough about being poor but to have her rub it in my face was so wrong. If my tire wasn't bulging and drivable I would have left.
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February 2024 by Larry Vilkoski
I had 11am. Appointment and they didn't look at my truck until 1:10pm. There is no excuse for that!!
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February 2024 by Jaycloud89
I went in for a simple oil change and tire rotation. They guy at the counterasked me if I wanted a vehicle inspection for an extra $10. I said sure. I told them I'll be waiting in the lobby area. Should have been an hour to an hour and a half job at most. I waited for 4 and a half hours. Seen my car jacked up in the air for 4 hrs. I got fed up so I went to talk with the lady at the counter. Waited 10 mins to talk to her. I asked where my car was, she went to go check and it was done a long time ago. She wrote on a business card that next time my oil change will be free. Screw that. NEVER going back to this place. Nothing seems organized there. The mechanics do more talking than repairing. HIGHLY NOT RECOMMENDED.
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February 2024 by Al Harrell
Quick service with appt
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February 2024 by Lynn Marzinski
They are fast, they do a good job and the price is very reasonable.