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August 2025 by Jim Gaedtke
Great service
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August 2025 by Debbie Kilby
Today I visited Germantown UScellular store again. The wait was brief.
Employee Nay was most helpful in answering my questions and gave me good info. about updating or buying a new phone. I’m happy I stopped in and went home quite happy! 🤗🤗😊
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April 2025 by Joy Poniewaz
I went to the store and arrived at 6:15 p.m. There were two employees in the store and two customers that were together. 1 minute after I arrived the other two customers left the store. One of the employees then engaged in conversation with me at which time I informed him I wanted to do an early upgrade with my phone. He informed me that the store was going to be closing in 15 minutes. I said to him that the internet and the door sign shows the store closing at 7:00 p.m. which would leave us 45 minutes to do this. He responded by saying that he doesn't usually work at the store and so they're closing early tonight. Pretty ridiculous reason to be closing the store early.
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March 2025 by John Shane
Friendly associates, you will feel welcome here.
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August 2024 by Sally Brown
Superb knowledge and experience with Blake. Very patient and professional was such a great experience. Highly recommend
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June 2024 by Gina Schulz
The young gentleman that have assisted us have helped us with all our problems in a very manerly way. Great job
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January 2024 by Troy Kostuch
very unhelpful....try going in to replace broken phone through insurance and they are trying to send me to a repair shop to fork out money.Offering zero solutions to satisfy customer needs, this is my business phone and I can't sit around waiting for phones to get swapped who knows how long??
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November 2023 by Joseph Bartkiewicz
I ? Love this store the staff and Derrick we're so helpful in giving us the exact details we needed on our accounts.Thank you! ?Joey from Contractors Unlimited LLC
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November 2023 by Julie Corbin
To say that Aaron and his team go above and beyond for customers would be an understatement. I am so incredibly happy with their customer service. They prioritize making customers happy more than any business I've seen in many, many years. You would not regret shopping for phones and a plan at this store! If there are any issues they will do what ever it takes to make it right. You can rest assured. They have customers for life with me and my family due to everything they've done for us from a customer service perspective.
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November 2023 by greg opahle
Do not go into this store. My wife and I upgraded our plan because of a special trade in offer for new Iphones. The store did not enter the trade in value or the promotion. I only found this out after seeing my bill being twice as much as it was supposed to be and calling the customer support line.
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November 2023 by Carina E
Highly recommend using this location as I have had two solid experiences with Destenee, a retail consultant who was incredibly helpful. On two separate occasions she helped us in the process of purchasing two iphone 15 pros. Extremely kind, and patient!! Thank you Destenee!! ☺️☺️*Also important to note, we used the online scheduler for one, and walked in for the second time we were there and BOTH times we were helped in a super timely fashion, no issues. ??
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June 2023 by Genevieve
Had a great experience getting a new phone here. If you have the opportunity to work with Destenee, please do so. She was excellent very personable and has the customers best interest in mind. There are no sales pitches or anything like that. It’s very laid-back and is a great process when looking into new phones.
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April 2023 by Layneys Spam
Super unprofessional. I sat down and the workers were talking amongst themselves about work drama for 10 minutes. Finally they asked what I needed help with only to be told the information they had given me about an hour before was incorrect. Someone needs to train there workers better.
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April 2023 by Anne Moore
Stopped at this store for the 1st time today. Jeremiah took EXCELLENT care of me!!! He was courteous, respectful, and thorough. He made sure I had everything I needed and explained everything. I’ll definitely be back and will send family and friends as well!!!
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March 2023 by Deborah Guggenmos
The wait was long but the service was great!
