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February 2024 by Jenell Cocroft
I have order aboit 3 times in the last month and my requested things that I was charged for and it wasn't on my subs. I ordered bacon on one sub. I ordered cucumbers on some others. If they were out of what was requested on the sub they should've said something!!! Staff at drive thru window not attentive enough, seemed to walk around like they didn't know what they were doing. I had a question and it took a couple of minutes to realize I was still at the window.Please do better
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February 2024 by Catina Love
I was very disappointed once I got home to relax & eat my club sub. I ordered a club sub with extra everything but lettuce on garlic Parmesan bread the sandwich was extremely dry & the bread was so hard I couldn't eat itI've called over 4X to talk to the manager but I didn't get an answer the reason I didn't go back to return is because I live on the other side of town . I should have waited to order from Downtown on Wisconsin Ave. Very unsatisfied customer
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January 2024 by Bridget Davis
Best sub place in the Midwest!!!
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December 2023 by brooke cole
This location is normally amazing, but this time, I'm disappointed. I got here after my order time, and they didn't even have it printed. There were plenty of people, but it was all crazy inside. The manager looked stessed. I feel bad for her because here staff are dumb and can't think for themselves. I saw the staff on their phones instead of marking food. That is so not sanitary. No one had gloves on. I had to wait an extra 20 mins. The food was still cold, and my root bear float was flat. I'm someone who works in the food industry. I'm afraid to eat this.
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December 2023 by Jeff Meyer
Most useless place on DoorDash. Got 2 of my 5 items after 1 hr for subs. Call the place. They don’t answer. Luckily Jersey Mikes is opening. This place has the worst staff and service ever. My daughter won’t eat what was actually sent which was my sub
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December 2023 by P S
It’s 5:28 the door is locked like every other day ?Ghetto and
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November 2023 by Ari Rose
I just ordered three subs and I specifically asked for extra mayo on all of them when I get the sub, it has no mayo on it like I asked for and it was not labeled as well. Nobody ever follows directions at this franchise and I’m getting tired of it as much money as I spend and you can get the order right? unbelievable #DoBetter.
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October 2023 by Jennifer
Terrible service. Went here specifically for a meatball sub (which I was craving because I was pregnant) and only after we ordered were we told they’re not serving any hot food. It was at least an hour before they were supposed to close. You could see multiple people inside just sitting around and did not appear to be working at all. We left. Very doubtful that they were maintaining the restaurant the way they should have and did not want to risk it.
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October 2023 by OneNGlen
Dezmond and his crew were welcoming and gave recommendations. It was our first time here and will definitely come back when we're in the area. Thank you!
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September 2023 by Erica M.
We have ordered from this location several times, each time hoping things will get better....We have wrong things delivered, items missing, and the driver one time even "dropped off our order", ate it on the drive, and threw the trash from our order down the street....I try to call and politely let them know of the issues and see if we can get corrections.. EVERY SINGLE TIME I CALL, it's a 10-30 minutes struggle to get someone to answer the Flippin phone. Every if they do, they just direct me to someone else and act like there isn't anything they can do. I have gotten an email with a coupon that expires super fast.. Gee thanks.. After all the issues, I'd love a refund or for this location to just do their dang jobs. Sometimes it's DoorDash, sometimes it's Cousins.Never works out. Don't waste your time. Either go in or order somewhere else.
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August 2023 by joshua fritz
General MGR toya took my order during a huge rush in drive thru. Order was accurate she was thorough and friendly. Assistants in the back of house were
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July 2023 by Kelly S
Two examples of why NOT to go here:-Ordered pick up: Went there and waited 30 minutes before they told me they were out of bread- was told it would be another 45 to bake more. Needed to call the store manager to get a refund because employee wouldn’t refund while in store.-Got delivery and the fries were missing. Called and they said they were out of fries. Still charged me for them and employee wouldn’t give a refund. Had to call the store manager for a refund for missing food.
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July 2023 by Trellis Deberry
Love Cousins. If I am going to spend money for a sandwich! Generous servings in their Subs.
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July 2023 by Tim M.
Lobby often closed due to 'staffing shortages' In other words wr dont want you here so we don't pay our people enough money.
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June 2023 by Tim Brim
You get what you ordered. If you really eat Cousins then you'll appreciate that statement.