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February 2024 by Jerdine Newman
My Nephew is the manager and he makes sure all the customers are satisfied also he knows his stuff.
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February 2024 by Robert Schwalbach
They were very professional in their work and were excellent in getting me done ASSP at a fair price . Will go bCk .
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February 2024 by Alberto Robles
Wanted me to leave my rental to get a flat fixed and told me it would take more than 10 hours?? No wonder the reviews are so low that is insane
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January 2024 by Michael Kritner
On afternoon Sunday, I walk out of my apartment to see my tire is completely flat. I quickly throw on the spare and call Goodyear as they were the only shop in the area open. They changed the tire in about a hour while I walked next door to Culver’s for lunch. They even put away the spare nicely in the trunk. Great service.
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December 2023 by Spencer Kelley
Came in needing a simple tire patch and it was empty at 8am they said they couldn't get to my vehicle until 5pm. Like seriously something that takes not even 20min. Then went to midas right next door and the fit me in right away regardless of having an appointment.
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November 2023 by Tamara Williams
With two new tires and supposedly a wheel alignment my car is driving way worse than it was with a spare tire. Warning, find somewhere else to get your car done or be prepared for bad business practices.
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August 2023 by Shu Jen Kao
I purchased and had installed four Assurance Weather Ready tires at Glendale (53217) location in December 2022. My problems started in the middle of April 2023 when I had a tire rotation and 4-wheel alignment performed at that location. I was called while my vehicle was being worked on to tell me a wheel stud was broken during the process but it would be replaced at no charge as they were assuming liability. I appreciated their candor, dismissed any further questions, and picked up my vehicle when the service was completed. (I never had wheel stud broken experience from all the vehicles that I drove.)During my next tire rotation and alignment on August 3, 2023 the service manager called to tell me several wheel studs and nuts were damaged and I should be prepared to replace them. He told me two studs and nuts needed replacement now and quoted me $175.00 per stud and nut set for a total of $350.Because I was surprised with the damage, I took the worn out nut to three different service center locations the next day, including another Goodyear Auto Service to see if I could find a better price for replacement. All three service centers told me the thread was worn out BUT it did not look like wear from regular use, but rather most likely from excessive human force (over torqued). I was encouraged by all to return to the Goodyear Glendale location as they should perform the repair at no charge or contact customer service at Corporate Office.I returned to the Goodyear Glendale location and spoke with the store manager (a tall guy). He questioned me whether I had any other service work done on my vehicle since the tires had been installed. I told him I had an oil change at the end of June at a dealer shop. Although he stated that shop could have damaged the wheel studs and nuts, he did agree to replace both sets at no charge and said he would put a note on my appointment details for my August 6, 2023 appointment.On August 6, 2023 I returned for the studs and nuts replacement and the service manager (before working on my vehicle) insisted there would be a charge for these repairs. I asked him to call the store manager for clarification, as this is not what was agreed to the day prior. From their conversation I could ascertain they were still trying to shift blame for the damage to the service shop that had done my oil change. After back and forth between the two of them they eventually agreed to perform the replacement at no charge. I left my vehicle at Goodyear Glendale and was picked up to have lunch with friends. When I returned to pick up my vehicle after about two hours and I received the invoice I noticed only one wheel stud and nut were replaced. When I questioned why both sets weren't replaced the service manager became very defensive towards me and again told me the following: the service shop mechanic could have done the damage during the recent oil change appointment; my vehicle is 20 years old (actually, it is a 2014 model); everything wears out and nothing lasts forever because cars have lots of plastic parts these days and moisture damages these materials; and he cannot replace something “about” to wear out for no charge (although he did not explain why he would have replaced both sets if I was paying, as two sets were found by this Goodyear location to be damaged).This experience has left me very frustrated with the Goodyear Glendale location, from the incompetent initial tire installation (in hindsight, lug nuts were obviously over torqued) to the continued denial of accepting responsibility by both the service manager and store manager and further, casting blame to the service shop that had done my oil change.I am very far from being a happy customer and concern about the safety of these wheels and nuts while I am driving now.
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May 2023 by Alexander Yundt
We've never had problems getting service, and it has always been fast. Mr. Martell Lay is one of the main reasons I continue to frequent this location. Great, professional, service.
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May 2023 by john yundt
Martell Lay continues to provide excellent, professional service. We have confidence in his judgment and course of recommendations for solutions to our issues. This level of customer service is to be valued and rewarded. He has our respect and our continued business.
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May 2023 by kevin collins
The put the worn out tires on the front now it vibrates at high speeds gotta go back and get my tires re rotated or buy new which is a arm and a leg
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April 2023 by Darren Pitts
Went to this location totally impromptu near the end of the day due to a low tire indicator light. They were able to check it out quickly and determine which tire and that it was a problem with the indicator itself although the tires were fine. We had come up from Kansas City and were preparing to leave the following morning. After discovering the problem, the blonde service advisor was very professional and worked us into the schedule despite being end of the day on a Friday! We were take very good care of and were in and out quickly. Thank you for awesome professional service!
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February 2023 by Christian Livick
Not rating 1 star because I've had decent experiences here in the past, but I'll let this one speak for itself:Brought my vehicle in for a coolant leak inspection.One of the techs tried to sell me a complete radiator replacement and new hoses (~$1,500 w/ labor) for what could have been accomplished by replacing a $13 drain plug. This is after I essentially told them what the issue was beforehand.When I asked for a more detailed explanation of what exactly was wrong with the radiator so much that it needed to be tossed, the guy gave me vague replies and said that the "[drain plug] doesn't come separate" and that he confirmed this after calling "the dealership".Afterwards I called a Mazda service center to ask about replacing this specific part and they told me "no problem, $80 w/ labor." Told Goodyear not to do anything and picked up my vehicle to find the leak was now several times worse. If I could do it all over again, I wouldn't have paid a dime for the inspection they did before trying to haggle me.Won't be back to this or any Goodyear I'm able to avoid.
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January 2023 by Laura H.
My boyfriend brought our car in for a coolant leak. Tom called back and told us we had to replace the radiator. We asked for specifics on why the entire radiator needed to be replaced as it was originally just the coolant resivou tank that was leaking. Took it to another technician. We were right. Instead of the 1600 he was going to charge us after already charging us 90 just to LOOK at the car we got it fixed by a decent human being for 300$. Don't go here. Classic auto scammers. Gross behavior.
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January 2023 by Julian G.
Martell is awesome, but Tom has the worst customer service I've ever seen. Literally asked me if I can afford my oil change. If you want good service, ask for martell, and if you're stuck dealing with Tom, I'd just go somewhere else.
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November 2022 by North Greenfield
We have purchased tires for multiple vehicles from this Goodyear. We have agreed to recommended service. We have opened a Goodyear credit card (that I never received $200 rebate for, but that’s a different story.)I took my car in with loud knocking. They recommended $1k in service. Got most of it done— still knocking. Took it to another place, and they repaired stabilizer for $130. Good as new.My wife has been dealing with low/flat tires for the past 6 months— and every time there’s a different explanation. She’s told it’s a sensor, which we pay to replace. Then the same tire gets low, and she’s told it is because the weather is cooler (in August!) Then the tire goes low again, and they say it’s a sensor again, on the same tire. They replace the sensor and it goes low AGAIN— to which the service tech states, “it’s this cool weather.” Obviously they’re just giving her the brush off. I take my car to Midas now.
