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December 2023 by Bevark Phommarat
It's not a good bank and very bad customer service ?.I have closed my business account and a joint account with them.
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October 2022 by Susan DuFour
I have not had issues with this bank or branch. I did have someone hack my account but they fixed it right away. We found out that it was someone that worked for the place we made an online purchase. They have always been friendly with me.Well I was happy until I went on Friday with a 401K check that my boyfriend signed over to me to deposit in my account and I was told they don't take 3rd party checks. I was very disappointed finding this out it was the first time in my life (52 years old) I was told by a bank that they don't take them.
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May 2022 by Patrick Davies
First Citizens as an on-line bank is decent. The web site is easy to use and I can transfer money between accounts. This location, however, continually disappoints. Maybe a year ago, they stopped using deposit slips, which I don't understand. I come to the counter with my account number and a piece of paper which itemizes what I am depositing (typically cash). This morning, the lobby is inexplicably closed, which is not unusual. The drive through is open, but I'm concerned about sending cash in the tube. I don't get to see the teller count it. All other First Citizens locations are very inconvenient. I have concerns that First Citizens might close this location. There's at least one location that Google Maps shows as "permanently closed". Like I said, the on-line banking is super solid, but I'm increasingly disappointed with lobby hours mysteriously disappearing.
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May 2022 by Geraldine J.
Tellers and loan officer are very knowledgeable and professional.
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April 2022 by Tom He
There were no reason, the lobby closed last Friday afternoon, waste my time. No good.
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February 2022 by Ari Rose
First citizens has to be the worse bank I ever banked with in my life !!!! They allow business & people to scam your accounts!! Also they purposely make ur account go into negative and they constantly have new issues everyday !! Don’t bank with them terrible bank !!!! Worse decision I made .
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March 2021 by Jason Zellmer
This place is awful!
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November 2020 by Thomas “Ocvaude” McEiver
Previously Guaranty Bank, it is great location, In the Bay Shore Mall area of Glendale Wi. FCB has a few other locations in the Milwaukee area. It Seems to be trying to find its place in the Milwaukee markert place. Apparently it has all the whistle and bells.I'm still hopeful, that FCB will invest in Milwaukee, and open new branches, and broaden it's involvements with the City of Milwaukee. It took over Guarnty Bank and downsized it, and then, Has made other acquisitions like Securant Bank, and North Milwaukee State Bank, and possibly others. It is trying to become a participant in our community.FCB has the capacity to bring resources and opportunity to Milwaukee, and become a part of the Milwaukee elite ...Thank You in advance, For Your commitment to our Town.
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July 2020 by Kamille Young
This is by far the worst branch I’ve visited. The supervisor Ed is rude and very disrespectful. The stations are not clean. I’ve witnessed food and drinks sitting on the line. My father passed away so I went to close the account. After closing, the supervisor contacted me and threatened that further action would be taken if I didn’t bring some cash back that he gave me the okay was available to withdraw in the first place. I do not recommend this bank to anyone. Ridiculous
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July 2020 by Penny L Parks
MUST Improve Customer Service...
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June 2020 by brandon dehart
I have tried opening a business account for about 3-4 weeks and still have not been able to make an account.. very disappointed. I know covid-19 is going on. But the first gentleman I talked to through the drive-thru was borderline rude and blunt and very unhelpful. I called the branch and could not get through to anybody through the regular number then when I physically went to the store they had three numbers on the door to call and schedule an appointment.. I couldn't get a hold of anybody.so ihI to use the drive through ..again.. and the appointment times are in the mid day. I did manage to schedule an appointment which is very inconvenient for me I work full-time during the day and then work my business during the evening. this leaves virtually no time to stop out.I have been with guaranty Bank / first citizens Bank for 5 years... I think it's time to start looking explore different banks..
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March 2020 by Thomas McEiver
Previously Guaranty Bank, it is great location, In the Bay Shore Mall area of Glendale Wi. FCB has a few other locations in the Milwaukee area. It Seems to be trying to find its place in the Milwaukee markert place. Apparently it has all the whistle and bells. I'm still hopeful, that FCB will invest in Milwaukee, and open new branches, and broaden it's involvements with the City of Milwaukee. It took over Guarnty Bank and downsized it, and then, Has made other acquisitions like Securant Bank, and North Milwaukee State Bank, and possibly others. It is trying to become a participant in our community. FCB has the capacity to bring resources and opportunity to Milwaukee, and become a part of the Milwaukee elite ...Thank You in advance, For Your commitment to our Town.
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March 2020 by Tom McEiver
Previously Guaranty Bank, it is great location, In the Bay Shore Mall area of Glendale Wi. FCB has a few other locations in the Milwaukee area. It Seems to be trying to find its place in the Milwaukee markert place. Apparently it has all the whistle and bells.
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February 2020 by Tyrone Mays
Never had a problem it's my bank
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January 2020 by Paul Bordetsky
I am very pleased with this location. I've been banking with Guaranty Bank for years, and FSB transition was almost seamless. The staff is courteous and knowledgeable. Keep your accounts above water, don't bounce your checks, and you won't get the fees (not better or worst than any other bank). You can also save money by going paperless. Great Job First Citizens Bank, you got my Business!!!
