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July 2023 by Chris Stream
Superb dealership. Everyone is professional AND friendly. Highly recommend!
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June 2023 by Melissa B.
UPDATE: After reading my initial review, the General Manager of Heiser reached out to me, telling me he wanted to make things right. He referred me to someone who referred me to someone who never called me. When I tried to follow up with the General Manager, I found out he no longer worked at Heiser. I called Heiser to get the name of the new General Manager but hung up after deciding it wasn't worth it. Save yourself time, and go somewhere else.
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June 2023 by Andy Kailhofer
This dealership is super convenient to my home, and everyone is considerate and helpful.
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June 2023 by Michelle C.
We purchased a used 2019 Ford F150 Lariat from Heiser Ford on Tuesday 5/2 evening just before close. Upon signing the papers we purchased the extended warranty and they were trying to charge us an extra $100, which she eventually waived. When we got home to IL and were looking through the paperwork, the sticker that was hanging in the car says $42,295 and we paid $42,995. We asked that it was detailed before we picked it up and it was not even washed. Wednesday morning 5/3, we went to start the truck and it would not start with the push to start or the key fob the first two times and then had a tough time starting. The engine knocks when starting and clicks while running. We contacted Ken our salesman ASAP and let him know the issue. Ken was very accommodating with anything we needed and worked with Bob Giglthe sales manager. They told us we can exchange the car but Heiser does not have a vehicle that is comparable to what we purchased. Only thing Ken could find was a Chevy or Corvette engine and $25k+ more. We were looking for a Ford F150 Lariat, with moonroof, adaptive cruise, leather, slide window and 360 camera.Bob told us 5/3 at noon that he could pick the car up he and leave us a vehicle to use he just "did it in Detroit" very rudely. Bob told us that he had a meeting from 1-2 and would be working on it after. At 4 my husband called to get an update and Bob told my husband "I told your wife I was in meetings" and that there was nothing he could do because we are in IL and could not give us a car for insurance purposes. So clearly he had an answer for us but just that he didn't relay the message to us and told my husband he was in meetings which ended 2 hours prior. I've since learned that during that call Bob told my husband that "it is what it is" and to get it fixed in IL with the warranty. When my husband said he's not going away with the truck issues because he works hard for his money he spent on a truck with these issues. Bob's response was "I'm not scared". Bob has been very unprofessional and disrespectful when speaking with us.We ultimately ended up escalating it to Blain Boudreau the GM because of how unprofessional Bob spoke to us. We ended up taking the truck to a local place in IL to fix as we were not going to drive back to WI numerous times adding miles to the truck and they were not seemingly accommodating the issue. We got a 4 page workup on what they fixed on the truck and had it for two weeks. We did have to take it back to Heiser to have the handles swapped out and detailed because it was part of our deal. They told us we couldn't get in until end of July, in speaking to Blain he got us in within a reasonable timeframe that worked for us. We brought it back and it took 30+ minutes to find a car for us utilize while it was there all day, but they did get them swapped out and detailed good enough. Ken did say "it purrs like a kitten now" which in our opinion makes us think they knew something was wrong with the engine. All in all Ken did what he could for us and we're very appreciative. If you need anything skip Bob Gigl and go straight to Blain for assistance in resolving anything.
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January 2023 by Daniel Sundberg
I have listened to the Heiser Group commercials and felt like they would be a good place to start to look for a used vehicle. I WAS SO WRONG. I contacted 3 different locations with the same lack of concern for I am looking for, listening to what I ask, upfront honest communication, willingness to answer any questions and lack of respect. I received emails from all three with almost the same response. Apparently, they use canned answers. All three locations had vehicles posted that were not even on the lot, and it was two weeks before they were. Interesting practice. With the same poor business practices being used at all three locations it would appear to me that this is part of the Heiser playbook. I would never recommend anyone use the Heiser Group if you are looking into a used vehicle. The dealership I ended up purchasing my vehicle had good communication skills and very respectful. They actually gave me much of the information before I had a chance to ask. The Heiser Group gives me the impression they feel that they are the only dealerships in the Milwaukee area.
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January 2023 by Meg N.
Don't offer what you don't have. They offered a pick up and drop off service. They picked up my car at 9:30 am. They people who came were great. I got an update around noon. Then it was crickets. I called at 3:30 to see when my car would be returned and was told there weren't enough drivers. They would have to pick me up. 40 minutes later, still no sign of being picked up. It took over an hour to get a ride there. No apology whatsoever. I have been a customer there a long time and expect better than that.
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November 2022 by Matthew C.
The time it took them to repair my truck isn't exactly their fault, it's supply chain stuff. But after having it for 5 months due to a transmission replacement, my wiring harness broke a couple weeks after I got it back. Took them another week to fix, then a month later my cam shaft sensors and variable control valve were broken. So far I've given them over $9,000 and they give me a truck that works for less than a month before breaking so they squeeze more money out of me
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October 2022 by Lisa Chaney
Its a great place to take your car for service. The workers are so nice n friendly. My car drives like a new car again. Thanks Heiser..
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October 2022 by John Hilliard
Had an appointment for oil change and tire rotation, everything went smoothly and quickly...
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October 2022 by Louisa E.
Have been to this dealer for cars and service. They are very fair. I liked the website and searchable option. Went to see a carwith family member. Was able to see a car and discuss options. Had gone to several other dealers in Milwaukee and Waukehsha. Thos place had whay we wanted. No hassles. Great prices on new and new vehicles. Really pleased. Will be back.
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September 2022 by Alexandra Jackson
I just went to get my tire pressure checked, but it was a great experience! The attendant was very nice & friendly.
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September 2022 by M B
Nightmare Service and incompetent Staff. What was supposed to be a 1 day job took 3 days and I had ro take PTO as a result...they didnt care. I purchased my SUV new there a few years ago and now regret it. I had alerted the service manager via email of this ...and you guessed, no response ...I also find it strange that I got no Survey or post service call that I normally get ...sneaky Pete covering his tracks. I will be contacting Ford about this and hope Mary Ann Scaffidi is listening as this Heiser team has real service quality problems.
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September 2022 by Erin Carlson Rivera
Amazing service! I went here to get service on a recall for my car, and not only did they get the work done sooner than estimated, they did a great job.
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September 2022 by Howard M.
I scheduled a recall repair on my MKZ. It was scheduled out 3 weeks. On August 31st, I arrived at 10:25 am for a 10:30 appointment. Upon scheduling, I asked how long the appointment might take. They said about one hour. I gave a 3 hour leeway to be safe before a scheduled business appointment. The woman who greeted me was a service advisor who was visibly and verbally upset about something that happened prior to my arrival. My conversation with her made me conclude that their definition of an appointment is drastically different than mine. She told me that she would not have someone available to work on my car until after lunch. I cancelled my "appointment" and I don't think I'll be returning to Heiser anytime soon. I also noticed that there seems to be no responses to Yelp reviews since 2020. I'm thinking that there will be no response now.
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August 2022 by Kev south
Great service great group of people!