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April 2024 by Mimi Stephen
Gary was very informative and pleasant to work with.
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April 2024 by Milton Findley
We were greeted at the door, invited to state our needs and wants, and treated to a guided tour and all of the information we requested. We are pleased to be waiting for the arrival of our new beds.
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April 2024 by Wendy Cohen
Very easy to work with. Gary was great!
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April 2024 by Gregory Mayzus
Gary was wonderful to work with. He is an expert in the products he sells. He was very courteous, efficient, and answered all of our questions. He made the process easy and fun!
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April 2024 by ROGER RUTZ
The Sleep Expert James was helpful and knowledgible. Transaction was quick and professional and there was no aggresive sales pitch.
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March 2024 by Michele Rifkin
James is da best. Only buy from him. Knows all about beds. Trustworthy and so nice
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March 2024 by Persickety Consumer
Jim the store manager and Reese the in store salesman were very helpful in trying to manage frustrating irregularities in an online order. They assisted as far as they could, assisted in getting the correct frame, then put me in contact with the correct party to deal with the online issue. In short, I learned that it is better to put your order in at the store front in case there are delivery issues rather than through the chat on the website. Through the chat I was not aware that I was not dealing with my local store. Online reps have inconsistent levels of knowledge.Also I learned that when placing orders a new account must be created each time so that the purchase goes under the correct name for warranty purposes. Do not allow reps to pull up an existing account through your phone number.With these cautions in mind I would not hesitate in working with the folks and buying from the Silver Spring Mattress Firm in the future.
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March 2024 by Ann Edwards
James was great. He set us up with best mattress and great pricing…can’t wait to get it.
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March 2024 by Chrys R
Excellent service, Jim helped me with my selections and transaction all along the way. I am a 6-time returning customer; MattressFirm is the only place where I'd buy a mattress.
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March 2024 by William
Outstanding
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March 2024 by Paul Martin
Everything went smoothly!!! In a timeless manner
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February 2024 by Michele Taylor Evans
Very helpful and pleasant
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February 2024 by Robert Jarvis
James was thorough in assessing our needs. My wife and I appreciated his low key approach.
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February 2024 by Brian Cole
Very knowledge and efficient. Understood my unique needs well and found the right fit for what we wanted.
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February 2024 by Christopher Gottschalk
Daniel was fantastic! Very knowledgeable and listened to every concern and question. He helped me find the perfect bed and exactly what I was looking for.
