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March 2024 by ʎssᴉɹɥϽ ʎǝɹoϽ
I normally dont leave reviews, especially bad ones but this was too shiesty. I took my truck in. (engine service light evap codes) paid for their diagnostic check. They told me the truck needed $1900 worth of work. 2 days later im talking to a coworker about it and he says "check your gas cap" and turns out it was loose and the very next day my service light went off and hasn't came back on since. That was 2 weeks ago.
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March 2024 by vicki smith
Awesome experience. As a female i didn't feel pressured. The guys were very informative, friendly and professional. Very nice experience
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February 2024 by Jennifer Johnston
The service at this location is top notch. I have been bringing vehicles of different makes and models here since first moving to the area. They have never been anything less than professional and exceptionally talented technicians. Their customer service is always excellent.
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February 2024 by Kyle Gross
My girlfriend scheduled an appointment with Monroe for a flat tire to be replaced. She called on Monday and our appointment was for Saturday. When I came in to drop off the tire Friday evening I was told they hadn't ordered the tire yet. They got the tire done on Saturday but closed 30 minutes before the posted time. Got the tire Monday and it was inflated to 55 lbs. It was 25 pounds over inflated. Overall just really unimpressed by the customer service and won't be returning.
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January 2024 by Amy Wallace
Fast, efficient, affordable, and friendly service! They were able to help with my tire issue quickly.
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January 2024 by Elsie Warr
My experience is all ways well thought-out when my car is being served. Once I leave I have a piece of mind knowing I made the right choice with Monro. The Reps are respectful and nice. That is why I will continue to build my relationship with Moro.
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December 2023 by Jennifer Fields
Was here from Missouri visiting family and needed breaks, bad. They were quick and professional. Highly recommend
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December 2023 by Landa Evers
Robert was so friendly and helped me select new all-weather tires. I was looking for feedback on a few different options I had researched in advance, and he shared is expertise. They also were able to order tires on a Thursday evening and install them the next day! I'm very pleased with the service I received and the friendliness of their staff.
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December 2023 by Anna nefe
Would give 0 stars if I could. Had an appointment for tires and alignment for 7:30am-10:30am. They didn’t show up to opening until 7:45am. Then proceeded to tell us we were early and made us feel bad about showing up on time.. then told us they didn’t have the tires in stock, even though we made our appointment about a week ago…then told us the guy who does the tires doesn’t even work today. So they can’t do our tires. Why didn’t they call us to let us know all this and why didn’t they order our tires to have them for the day we scheduled the appointment?! Terrible customer service. Do not use their online program! Apparently they never check it.
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November 2023 by Kaylee Keller
Aaron has been a life saver yet again. I was stuck at home depot and it was late and near closing time. He stayed late to get me back home. Surprised my father with his professionalism and knowledge on cars. You have won my service. See you guys soon. Best place on Port Washington road hands down
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November 2023 by Jae Yoo
I called 5 places that wouldn’t take me in for an emergency tire repair (Nail/slow leak) when Aaron Clark at this location took me in to get me back on the road with my work vehicle when they were just as busy. I was in/out in 20 minutes. Aaron was cool under fire and saved me hours of headache.
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October 2023 by Steffen Cave
I really wanted to have better things to say, but here it is: The manager, Drew, started by giving me a hard time on the cost Tire Rack quoted for my tire install. Second, he complained about the number of tires he had in-store, as if it’s my fault he can’t find what I ordered. Next, my car was there for 6 hours, when I had been promised 3 hours tops over the phone by Robert. Furthermore, the whole facility needed a good clean- the office was filthy and run-down. But here’s the kicker: When I got my car back, the wipers were on, the seat was left so far forward I couldn’t get in, the interior smelled like marijuana, and my tire pressures were substantially off (see pic). I paid them to mount, balance, align and provide me with tire service. Is it too much to ask to get the pressures right? Should be 33 in the front and 32 in the rear. Which makes me wonder- did the wheel alignment I paid $130 for even get done? With the attention to detail I witnessed, I have no way of knowing. All-in-all, a pretty less-than-stellar experience. If they offer to make it right, I might consider returning, but otherwise, avoid.
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October 2023 by Angie Rif
The guy was lazy and didn't want to look at my car. When I first walked in and told him what was happening with my car he just diagnosed it without fully checking,smh. He also told me to go to another auto shop saying that it was a transmission that needed to be replaced. I went to another auto shop to get a second opinion and the only thing that was wrong was a spark plug was bad and something was cracked, smh. Definitely will not be returning to Monroe in Port Washington.
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October 2023 by Samantha Shepherd
Aaron and Robert were super helpful, made the process to get my tire fixed stress free. I will definitely be going back.
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August 2023 by Matt Budde
Went in for new tires. Made an online reservation, but I showed up on the wrong day. They still fit me in and were able to get the tires I wanted delivered and on the car the same day. Great service!
