-
September 2023 by Tim Garcia-Brown
Went to U.S. Cellular at Bayshore to upgrade our phones. As experienced in the past, customer service is atrocious. We were the only customers in the store. The man who helped us did not speak at all after directing us to a place at the counter. We had to ask questions about plans, trading in our phones, etc. I would not recommend going to this store unless absolutely necessary.
-
September 2023 by quintella watts
My son went in the store to purchase a phone. He worked with Adam. Adam asked for SS card, check stubs, ID and utility bill. My son was able to provide them with SS card, Check stubs and ID(TOO YOUNG FOR UTILITY BILL). Adam was rude and questioned my son about his check stubs and asked where he worked. He then tried to over-charge for the line and wouldn't allow his aunt to pay for the phone, saying that it needed to be in my sons name.My son travelled to a different store and was told the complete opposite and received the phone he asked for! This is unacceptable and no one should be treated this way because of their race.
-
August 2023 by Steve George
Dan Sullivan AND the other two workers who were punched in at 1pm on 8-14-23 had wonderful dispositions! Dan was super knowledgable about my phone, solved my problem and I was out in 10 minutes. He was also empathetic about what the corporare cucks(my words not his), would not allow him to do! There's a management postion in Grafton that desperately needs to be filled Dan!
-
June 2023 by Lateef Ford
I went to this facility Today looking forward to purchasing a few apple products for the first time and I was greeted by a middle aged male named "Craig" who seemed to be training a young lady at the moment . I told them my service of choice and they ran my background to find I qualify for one cell phone , I asked if i was able to browse for a cell phone in the facility and Craig said yes but only to stop me by saying "the cheapest route would be a iPhone 12 ",which I never planned on getting in the first place . I asked him about the iPhone 11 and he said "there was no other cell phone at all i could get cheaper in the facility " I sat there confused and well aware of apples Inventory due to the fact that one of my elders in the family has Managed apple inside of Bayshore mall from the beginning of apple to thus present day . I asked Craig if we could do a iPhone SE instead and he and the trainee both said " yes" and pulled up details . I said to craig " i thought you had no other cell phones in the facility cheaper" he sude eyed and never replied .After viewing he rudely rushed me to make a decision by constantly demanding a source of payment, once more I quote this is my first time purchasing a cell phone from anywhere so I'm not aware of any inquiries and I made that orally clear at the beginning of the conversation , therefore I came there with 1000$ cash in my pocket to leave with no cell phone and some of the most prejudice service ever seen by naked eye . I wouldn't suggest this place to my worst enemy for any but restroom service .
-
April 2023 by Andrew M
Got to store to switch my line to my wives plan. They said I cant unless the other plan owner is physically there. So I convince them to drive 40 minutes there. Then they try to get the paperwork printed but the printers broken. So they were like I can't help you today. After 3 hours of hanging at this store. This is beyond unacceptable.
-
December 2022 by Dennis Eubanks
It took to long for representative to address me at the store
-
July 2022 by Angelo Newman
Good service answered all my questions even show me how to work my devices, retrieve my devices uscellular Bayshore store keep the good work up customer 4 life oh ya'll are people person
-
April 2022 by Meckenzi Wolfgram
Went in to upgrade and the process was very fast and simple. The person I worked with was very friend and could hold a conversation. I have been with us cellular for over ten years and this was the best customer service I ever experienced.
-
August 2021 by Dale Hansen
I have to say this was a very terrible experience. Time to shop a different carrier.
-
June 2021 by Jeff3morrisey Morrisey
Great experience
-
April 2021 by Meghan “iceonfiremeg” Hilliard
Over the past 10+ years I have had amazing service including this location. The sales rep today seemed to think I was some criminal for needing to reset my account PIN. Employees in the past understood my situation as a disabled person and spent extra time working with me. Today I got treated like a criminal.
-
October 2020 by jean kies
The wait time was long!
-
October 2020 by Mary Words
Good, friendly and helpful service!!
-
August 2020 by Tyson Kuhrmeier
I have been with US Cellular for approximately a decade. Today I switched to a different provider. US Cellular does very little to retain their customers. With so much competition, I finally went with another provider that was willing to work to get my business.
-
March 2020 by Steven T.
I stopped at this store because my discount was ending and I needed to renew it. The store is in a huge mall with meters that you have to pay to park which seemed petty because you go to the mall to spend money and they gouge you for parking. After a half hour of the guy not figuring out how to renew it and a call to the help line he finally gave up and I left. How did I get the original discount so easily and renewing it is impossible and a big waste of time, I have no idea. I'm not particularly happy with the service while traveling the country because I don't have data service in the rustic places that I stay like RV parks and small towns but I can make calls which suc#s so I can't check emails or get on the web or Yelp to see the pictures of what's around me.