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April 2024 by Ulysses Earnest
Instant service in and out within 15/20 min great staff who is knowledgeable
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April 2024 by domenic pulito
Possible Fatal Accident! Been coming here for 25 yrs and watched service deteriorate. Bad story 1 i was told to switch lanes when i arrived and then waited over an hour as they serviced 2 1/2 cars that came after me in my original lane. The reason was the car ahead of me in the shop only could pay cash and they didn't have change. I finally left. horrific story 1 after an oil change i heard something rubbing under my car Took it to a ford dealer and found out they had reattached the skid plate with only the two rear screws and the front of the plate was hanging down unattached. The dealer told how lucky I was not to have been in a severe or fatal accident.
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March 2024 by Tracy Nash
I must give a shout out to the best Valvoline team in the city!! Thank you guys, especially, Manager Chaveza for always taking care of my car care needs quickly and very professionally..Secondly, Marcus and Logan, I appreciate all that you guys did for me today. What started "not so good" ended up being another GREAT EXPERIENCE.
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March 2024 by Kevin Ciardo
Helped with everything I needed they were real nice guys working
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February 2024 by George Wortz
Very fast!
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February 2024 by Devon Eves
Very professional and efficient. Best one in town.
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February 2024 by Dan J
I remember when Valvoline would check/top fluids, put air in your tires, let you know if a new air filter is needed. My last couple visits to this location, I'm truly not sure if they even changed my oil. Staff is friendly and that's why they get a star.
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December 2023 by Jarrayl Swain
ZERO STARS IS WHAT I WANTED TO LEAVE THEM. READ THIS BEFORE GETTING ANY SERVICE DONE HERE!!This all took entirely too long and was not properly resolved nor handled by Valvoline. 2 months and counting.On October 7, 2023 I took my car in for an oil change. It has been my regular routine to take my cars to Valvoline for my oil changes and I always get the fully synthetic oil. I pay for my oil change and I leave but this oil change cost me my engine and more headaches with Valvoline's Corporate side than I could ever imagine. My oil plug was not properly put back on my vehicle and I was not made aware of this as a paying customer and owner of the vehicle.Wednesday October 25, 2023 I almost lost my life due to my engine locking up as I was on the interstate heading home from work. Out of the blue my car went into Chassit Mode and an alert flashed saying "Low Oil Pressure". I was almost hit by semis and others cars trying to get out of the way. I ended up on the interstate unable to get towed off until 1am. The sheriffs department had to push my car to the next exit for a tow truck to be able to come get it due to construction shutting down the interstate after my car locked up. The next day I had my car towed from where it was located to a shop to see what the issue was. On October 28, 2023 I was sent a video showing my oil plug under my car was gone. This only meant Valvoline's team did not properly put on properly.I reached out and started a claim after hearing my insurance did not cover this matter and worked with Chevy (Valvoline's Glendale site Manager) and it took about 2 and a half weeks for the Area Manager to follow up after my claim had been started. I had been paying for rental car out of pocket. The area manager David came out and took pictures of my car. He even said that he was going to go to the Glendale site to review the video footage. This was mid November before Thanksgiving. I called Valvoline's claims department after not hearing from David and on their recorded line David told me that Valvoline was going to be honoring my claim and sending it over to their insurance company. He stated once he got in touch with the their insurance's representative he would get them in touch with me asap. I was waiting for that follow up call and ended up having to follow up 2 to 3 times to get in touch with David on the status.Today I finally got in touch with David after I called Valvoline's claims department for an update and was told that a decision had been made to not honor my claim because I drove my vehicle 1,600 miles after my oil change. They made my travel and mileage the reason they can deny my claim but on the same recorded line admitted that I was not aware that my oil plug was not properly put back on my car. If I would have been aware of this then I would have still been at Valvoline today and never would have driven my car to work, to get my children from school and etc. Valvoline endangered my life, my kids lives and truly did not help with fixing their mistake with improperly putting my oil plug back on properly. I asked to escalated this matter and was told by the Area Manager (David) the Marketing Area Manager (Chris) would be giving me a call before 3pm to discuss the matter. That call has not come through at all yet.They instead blamed me for not knowing and trusting the workers they hired, trained and said I was good to go. I trusted Valvoline and it got my nowhere good and stuck with rentals car fees and having to figure out how to get my car fixed because they do not own their mistakes. Please do not use them because this truly has been a hellacious experience for me and my family all due to Valvoline's higher ups not wanting to fix cars they mess up like my 2014 Infiniti Q50! I have tired to work with Valvoline but from moment on I can only see them as crooks and a company that does not do good business nor honor their work. Do not go there for any oil changes or work of any sort because I do not want anyone else to endure what I just went through.
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December 2023 by Robert “Earlybyrd's Maintenance” Byrd
Fasle advertising why do all these shop offer emissions testing until you arrive. Please update your website so customers can get the correct information that's needed
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December 2023 by Dolo1
Didn’t screw plug all the way on horrible service glad i caught it. I want my money back. Was 5 people doing nothing in there no excuses
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September 2023 by nia Williams
I got my oil change done about 2 days ago. I have always gone to Firestone until I recently moved to Glendale. My car always tells me when one is due and the message turns off, once the oil gets changed. Well the message never went away, so I guess they pretended to change my oil. On top of that they didn’t even do the 18 point inspection. Paper said what they didn’t inspect and when asked, they said everything was inspected. Upon asking again, they said no when I asked for clarification and supposedly checked again. Still the paper said a lot of things weren’t inspected. Don’t know why, when I asked for the 18 point inspection…
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September 2023 by jerome silberman
Terrible. I completed a review. Received $15 coupon. Glendale Wilocation could not scan. Only gave me $8.50 off. Not the first time (but the last time) this happened. Tried to fill my nitrogen tires with air. I stopped them. Asked them to check air filter. They did not. Could not understand one fellow when he talked. I will notuse this location anymore.
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August 2023 by Tj Ruland
Pulled in to this valvoline at 6:30 pm they close at 7:00 15 minute oil change and denied. Staff was busy smoking cigars and goofing around in the back.
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July 2023 by George E.
The service of an oil change from the crew at Valvoline today was outstanding, very professional,thorough and timely. Yes it costs over $100 for the synthetic oil change but for that kind of service I gladly pay.
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July 2023 by D Castle
Fast and friendly. We were in and out in 20 minutes, and there was no pressure-selling. Will come here again for future oil changes.
