June 2020 by MsC Gold
Good place
December 2019 by James Geilfuss
Very helpful people.
December 2019 by Michael Goetzman
Smells like someone died in here, probably because their service is so horrible.
September 2019 by Krystal Tiedtke
The people here were awesome!
September 2019 by Been there, done it
Hidden in M Falls this is not a corporate store. I waited 1 hr + 20 minute to find out they couldn't or wouldn't help me. I called Verizon HQ to report what happened. I wasted a lot of time waiting and no help was given. There was 1 clerk shuffling stock and the manager who was the greeter only logged you in. They weren't helping customers and I got tire of waiting but held on. They have different rules as a franchise store. They are located in a busy locale but each customer spent too long with staff. If they didn't know what they wanted, they should have Googled cell phones and compare BEFORE Going into a store. Not a friendly or informative employees. One never heard of Android auto. What?
September 2019 by Cheryl Randall
Upgraded to Samsung10+5GB
September 2019 by Been there, done it info on stuff
Hidden in M Falls this is not a corporate store. I waited 1 hr + 20 minute to find out they couldn't or wouldn't help me. I called Verizon HQ to report what happened. I wasted a lot of time waiting and no help was given. There was 1 clerk shuffling stock and the manager who was the greeter only logged you in. They weren't helping customers and I got tire of waiting but held on. They have different rules as a franchise store. They are located in a busy locale but each customer spent too long with staff. If they didn't know what they wanted, they should have Googled cell phones and compare BEFORE Going into a store. Not a friendly or informative employees. One never heard of Android auto. What?
August 2019 by Uncommon Angel
Bright, clean, good staff...gets busy QUICK.
July 2019 by Patricia Hollins
Best place to shop for a new phone, tablet and accessories.
June 2019 by Thor Gran
This is my favourite Verizon location, hands down.
May 2019 by Susan Holty
They can sell you new stuff but fail to answer your questions or fix issues
May 2019 by lakesha Simmons
Awesome. Krissy was the best.
April 2019 by David Kupczak
The customer service is excellent,- and I came in for a technical problem. My next phone purchase will be made here.
March 2019 by Lance Wooten
Stopped in yesterday because this location is a corporate store. I was having issues with my phone, then I had issues with the replacement phone I was sent. Decided to go into a store and just upgrade versus getting another replacement phone. The person that helped me with my new phone was rude, & unhelpful. She seemed very irritated with my needing help to set up the phone. I ended up leaving and calling Verizon to finish setting up the phone the way I wanted it. Will not return to this location.
March 2019 by Michelle De Cou
The person who helped me waa great, very knowledgeable and nice. But unfortunately they don't carry many prepaid phone options and the ones they carried had such low storage that it was laughable for a smartphone these days. I guess prepaid customers are second class citizens to Verizon.
March 2019 by Michelle DeCou
The person who helped me waa great, very knowledgeable and nice. But unfortunately they don't carry many prepaid phone options and the ones they carried had such low storage that it was laughable for a smartphone these days. I guess prepaid customers are second class citizens to Verizon.
March 2019 by Nicholas Earle
Had a very negative experience at this store and it could have been prevented. Understandably, these stores make their money by selling you extras beyond the device you are updrading and they are competing with online retailers. So you expect the sales person asking you to buy more, but you should not expect open hostility if you say no their offers. And that is what happened at this location.
March 2019 by James Gorton
Nice lady took care of me.
January 2019 by Verna T.
Took my mother to have her phone looked at because it doesn't work. 1st person took out battery, put it back in and said "see it works". It didn't work. Then we decided to buy a new phone. Kept asking about the different phones but since my mom is pre pay and not under contract we were told..well they're all the same. No they are not! Once we picked a phone they looked at old phone and said oh we can't transfer info because this phone doesn't work. It was at this point that we left. We were only customers in store. 3 clerks behind counter and they never looked up or offered to help us. Done with thos company.
December 2018 by Ben Condra
Our experience dealing with the Verizon store was great. They definitely know what they are talking about. Thank you very much.
December 2018 by alex
Usless employees, not helpful in anyway. Had better luck just calling Version
November 2018 by Dawn Smith
Perfect level of customer service: 10 out of 10 rating
October 2018 by Juan M Casiano Colon
better service and a great network.
May 2018 by William Swanson
Jo was great. He was very knowledgeable.
April 2018 by Brandi and cj byrd
I called Verizon Customer Service for assistance today & the representative Michael ID # 50783 was horrible. He was very unprofessional and RUDE to me! I wanted to schedule a payment and I was told it’s a $7 fre to set up a payment over the phone with Customer Service (total rip off), he seemed as if he didn’t want to help me at all! Then we discuss the option for me to schedule a payment using the Verizon app, but couldn’t instruct me on how to get to the payment feature. During my entire conversation with the representative he continued to tell me what he couldn’t do, instead of telling me what he CAN do! He did not show any empathy & was very short with me. I will take this to EVERY social media outlet there is! And I will be switching to another phone carrier. Verizon is to darn expensive! I’m paying all this money for what?? Crappy service!
April 2018 by Tony Yang
Do not go here. The reps may sound professional, but are not. They do not give you accurate information and pricing. I was given a price of $170 for unlimited and the rep changed my plan then comes back with a price $40 more. I declined the upgrade and he said “you told me to change itâ€. Yes I did when he gave me a price that was $40 lower then what he came back with. Not only was I there for over an hour, another customer that was there before me ended up coming back in questioning about his plan and then another customer returned complaining bout why her plan is higher then what they give her. If you do stop by here or anywhere else make sure to have them give you the EXACT amount before letting them changing anything. Now I have to call back because the rep didn’t give customer service the full details of my previous plan with my current promotions and my bill is 50% higher then it normally is.
November 2017 by Barb Wegner
Excellent customer service. Very short wait time.
March 2017 by Michael Weiss
Worst experience in a retail setting that I've ever had. Back in November I waited two hours to get help. I was the third in line and someone was being rung up for two hours while another employee helped someone find a second phone case as part of a buy one get one free promotion. Picking the phone case took OVER two hours, she was still in that wall when I left. I'm not exaggerating in the least. My place I work needed me back at a certain time and I missed that by a lot, got in a lot of trouble for that.. Two managers paced around and one other employee came out every now and then. That makes five people that took over two hours to check two people out. It was disgraceful. So bad that months later, I was thinking about it and came here to write about it.
February 2017 by Stefani K
Always great service. Ask for Jess, she knows what she is talking about.
March 2014 by Anthony Rupert
The best location I have ever been to.
