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September 2023 by Emily Mondloch
I cannot stress enough how wonderful and helpful the staff at this Ace location are! They always know how to help, even if they don't have the parts needed, they'll give you their advice on where else to go. I'm always surprised by the amount of items they have. My FIL even got a replacement glass pane cut while he waited. I highly recommend checking out this store.
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September 2023 by Brenda Sykes
Woke up on to water leaking from my washing machine. An older gentleman named Charles walked me through the process of fixing it. The washer is up and running! Thank you!
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August 2023 by katt cat
My favorite Ace Hardware store. The staff here always helpfulI'm very satisfied customer that's why always return.
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August 2023 by MJ Kasprzak
Big place hard to access during construction, waited awhile before being told their key guy wouldn't be in for another hour. When we came back another day, they copied our key without telling us it was a special, pricey kind--they offered to refund the nearly $100, but ultimately we kept the key because we'd have to pay about the same anywhere.
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August 2023 by Green Parisha
I went in for a staple gun and as soon as I walked through the door the staff greeted me. They were very welcoming and also very helpful.They asked if they could help me find something, I told them what I needed, and one of them took me directly to it. I was in and out.I’m grateful for their great customer service. I usually dread going to the hardware store because it can be overwhelming, but this trip was very different. The staff took me to what I asked for instead of telling me where it’s is and expecting me to guess which one is best for my task.I will most definitely recommend this location to anyone for they are knowledgeable and the store is neat and well stocked.
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May 2023 by Dennis Miller
Much prefer it to Home Depot. I can ask questions and show them things I screwed up. You often get three employees get together to answer a tough question. My research indicates it’s not generally more expensive either. Fast in and out too. Shop Small.
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May 2023 by Sharon McCarragher
Had a unique paint-related dilemma. Staff provided very helpful suggestions and just the supplies I needed. Thank you!
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May 2023 by josie K
This store has everything I need, everyone is super friendly including Brandon who is personable and hands down the best with customer service and support. I needed a new key fob and he ordered in right away and helped get me set up. Jon who used to work in paint was amazing and knowledgeable with exceptional customer service! Too bad he doesn’t work there anymore:( The rest of the staff was amazing as well!Love ACE
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April 2023 by Brinton Resto
Extremely helpful. Stopped in with my Italian leather bag that had a a hardware issue for one of the hook clasps that connects the straps to the bag. Guy that helped me went above and beyond. He hand-cut a screw with a hacksaw and essentially made a custom-size screw for my bag despite having a hand injury. Guy deserves a raise.
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April 2023 by Ken Baumeister
They usually always have what I want or they can order it.ace is also willing to help me .
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March 2023 by Ram Bhulanja
I have been coming to the Village Ace Hardware over two decades. The employees are super knowledgeable about all my repair and painting needs, and are very helpful in suggesting the right products.
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February 2023 by Jessica G.
Just wow! Our realtor recommended this store specifically for top notch service, and it did not disappoint. I was truly impressed.We just moved to the area, and have encountered several unexpected project that needed prompt attention. We're also new to "older" home ownership. The staff here have been very knowledgeable and friendly. The prices are competitive. The store is small, but well appointee. We're always greeted with a smile. We've been able to fine what we need, from small repairs to bigger jobs around the house, Ace has truly been the place. We've also shopped at the Home Depot, but the staff couldn't answer any of our questions when we needed help, and items we needed were out of stock. We'll be using Ace from now on.The paint staff were esepacillay helpful in recommending product and supplies I'd need for my project, and din't just point me in the direction of the most expwnsive things. They even threw in paint can openers and stir sticks, a nice touch. They even shook up my can of primer in case it had been on the shelf for a while, which I don't thin anyone has ever done for me.I stopped in on a different occasion needing hardware, and the gentleman up front overhead paged someone to meet me to help me find what I needed. I really appreciated them going above and beyond to save me the time and frustration of fumbling around on my own. It's a level of service you don't often find these days.Nicely done.
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February 2023 by Bonnie Fernandes
I went to Ace looking for an old-fashioned Stanley thermos and, it took awhile because it was on a high shelf, but I found it! Very happy because no one makes these to keep beverages hot as long as Stanley does.
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January 2023 by Terry Stenstrup
Had to stop and get office keys duplicated this morning and what a fabulous store and staff!! Frank helped me. He was fast and efficient but more importantly, friendly and a pleasure to talk with!!
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January 2023 by Jax Knapp
Have you ever needed some random thing you can’t remember the name of? Only had the vaguest idea of what to call it and no idea of where it would be located? Go to this Ace Hardware. I was asked if I needed anything by someone I can only define as the Gandalf of Tools. He immediately got me to the thing I needed that I defined as “the stuff that cuts while it spins in the weedwhacker” and helped deduce what size was needed by my picture of the manual. With the aura of a kind middle aged dad trying to help their clueless child use a power drill, this man guided me to the weed whacker threads. A part of my soul was healed here.