-
March 2024 by Jeff R.
Complete nightmare. The rep who worked with me completely botched my phone trade-in and added a second number to my account and increased my bill amount. Avoid at all costs.
-
February 2024 by Rebecca Peraza
Super friendly and helpful staff
-
February 2024 by Trevin Swierceski
This is my go to store, nice place ! Josh is hands-down your go to person, if he’s busy it’s worth the wait.
-
February 2024 by Mat Engelhardt
I have been an AT&T customer for many years this was one of the best experiences I've ever had at a phone store. Joshua James helped me and awesome. He helped me quickly and was awesome. Thank you!
-
February 2024 by Claudio
Just picked up 2 I phones from Joshua great service and great communication with this man something you don’t see yheee days
-
February 2024 by Diane Klink
Josh at the Grafton store gave the BEST customer service I’ve ever had at an AT&T store. Thank you!
-
February 2024 by Ennaila
Ask for Josh! He was absolutely amazing to work with when getting my phone upgrade. His customer service deserves more stars than are available here. 100/10. Thanks Josh!
-
February 2024 by Peter Aliota
Having recently purchased a new phone, I had need to transition some data before turning my old phone in. Joshua James assisted with great aptitude, experience and professionalism. Further, Josh adeptly installed a screen protector in no time at all. Further, he turned me on to AT&T’s new internet which I committed to. Lastly, he shared tips on the phone’s functionality as well as novel camera tips. Josh has advanced interpersonal skills and a passion for customer service and satisfaction.
-
February 2024 by Thomas Minesal
Josh was such an amazing salesman. He spent lots of time going through all the paperwork and explaining everything. Went back afterwards with questions and he again answered them with enthusiasm and so much knowledge and kindness. Great person to work with.
-
February 2024 by Adrian Wampler
Had an amazing experience with Austin. He answered all of my questions very professionally and in a timely manner.
-
January 2024 by Jill Olson
Joshua was excellent! Answered all my questions and offered affordable options. He even remembered me from a couple days before when I stopped in to inquire about a trade in phone for my daughter. He made a historically painful experience an enjoyable one! Thanks!
-
January 2024 by Stephanie Borth
Very helpful staff
-
January 2024 by Emily Baade
Joshua is a fantastic employee very patient and understanding
-
December 2023 by Lisa Newman
Joshua S.We have never experienced such amazing service and dedication to customers. Joshua is extremely friendly knowledgeable, patient and was willing to go above and beyond service quality. We will always come back to him for questions and service needs!!! He is seriously the BEST. Thank you!
-
December 2023 by Vicki Gahan
Josh B was great. He was very busy yet sold us a new phone, set it up, sold us AT and T Direct TV and internet! Saving us money! Helped other people at the same time and stayed friendly and upbeat!! Great employee!!