-
November 2023 by Dan Hait
Very good service from start to finish, keeping me informed almost daily. I loved the fact that they handled ALL the insurance and car rental stuff.Services: Painting
-
November 2023 by Kellie Heitzkey
The staff at Caliber Collision in Grafton Wisconsin, were informative, polite and responsive throughout the entire repair process. The workmanship was superb, and the communication was excellent. The repair was completed ahead of schedule, and Dwight at Caliber kept me informed throughout the process. I would recommend this shop to my family and friends.
-
November 2023 by Luz S Gonzalez
Very good service. Alex kept me informed on the process of the repairs and I was able to pickup the car three days ahead of estimated time given me at the beginning of the job. I would definitely recommend the place.
-
November 2023 by Jeanie Brown
Staff I encountered were polite and courteous. Ali and Claire were great!! Appreciated the text status updates on my vehicle repairs. Lastly very satisfied with finish results and how they worked with me to get my vehicle back to me.Services: Painting
-
November 2023 by Chandra Hazelwood
The customer service is great. The car service is not great. My backdoor is off on my 2023 vehicle. ?After the rework it. I’ll post another rating.Services: Painting
-
September 2023 by Ali
Great service and communication. Ali was great to work with. And yes we have the same name.Service: Painting
-
September 2023 by Deanne W.
Had my car towed here after an accident. Insurance said it was a total loss. Oh well. So I went to pick up a few things from my car. It was so dusty, driver's area a mess, seat covers taken off for what? How about don't mess with people's stuff. Now I would be embarrassed to drive that car home if it was fixed. Won't be using these people again.
-
August 2023 by Nicholas Driscoll
Great experience! Kept me in the loop the entire time and had me back in my car within a week. Shoutout to Kelly, my service rep, who made the whole process seamless and stress free. Would definitely recommend!
-
August 2023 by may moua
They were wonderful people! Very patient and kind! They took their time explaining what was going to happen in the process. I had a welcoming and friendly experience with them and would recommend friends and relatives to this place!
-
July 2023 by Dayne Fisher
Always a pleasure working with Caliber! Bring all of my vehicles there for repair! Claire and Shane go above and beyond to make sure your experience is outstanding and leave completely satisfied!!
-
June 2023 by Lindsey Robaczewski
Staff was super nice. Shane was very good about communicating. Will recommend to everyone.
-
June 2023 by Lynette Jackson
After repairs car looked brand newGreat customer serviceService: Body & Trim
-
April 2023 by Pamela Allen
Replace stolen Catalytic converter. Staff was so Polite and Professional. Kept me informed about what was going on and was very apologetic about the time it took to get part from manufacturer. Shane is amazing he kept me informed. I would definitely recommend Caliber collision.Service: Exhaust
-
April 2023 by P_M P
Don’t Recommend - Clueless inspector/estimator, Rude receptionist, and dishonestGeico identified this shop as a preferred partner. I ended up declining to use the shop. I had passenger side damage to my car. When taking photos, caliber estimator did not even open either door. Another shop did and identified additional damage to the car body. Instead of replacing the skins to the doors, Geico approved replacing two doors due to this additional damage. In addition, the receptionist is extremely rude. Also, after I declined their bid to have uninsured work done, there was an eight week wait. This was despite the fact that it is a Geico partner, and they are obligated to reserve spots for Geico customers. They made up lies that contradicted earlier statements. All this information made me not trust them and go to another autobody shop with a reputation for truthfulness. For any Geico customer out there, this caliber location claims it does not get access to the Geico portal until 24 hours before the repair appointment. Geico confirmed with me that that is false, and they obviously do not understand how to access and use the information in the portal. This is another reason why caliber did not inspire confidence.
-
April 2023 by patti odell dooley
Everyone was so thorough & so nice Caliber Collision made the ENTIRE process so much easier! They handled all of the insurance work also! It is nice to see women working in a predominantly male industry!!Services: Painting
