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November 2023 by Jean Fugate
Veronica and Ian were amazing at helping me when my new phone (Pixel 8 Pro) refused my PIN. Operator error? No clue. But they were both patient, had great suggestions, and didn't let me leave the store until they were confident I was secure with my new devise. Amazing customer service from Veronica & Ian!!!
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November 2023 by Nick Damp
Zach made things easy! He went over my plan to get me the best deal! Thanks Zach!
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November 2023 by debby michalek
WE STOPPED IN AROUND 445 PM ON SATURDAY 11/18. ALL THREE REPS WERE WITH CUSTOMERS WITH ONE PERSON WAITING AHEAD OF US. VERONICA H GREETED US AND SAT DOWN WITH US TO DISCUSS WHAT PHONE WOULD MEET THE NEEDS FOR TWO LINES. VERONICA COULD HAVE SOLD US THE IPHONE 15 PRO MAX. INSTEAD SHE PUT US BOTH IN A IPHONE 15 WHICH MEETS ALL OUR NEEDS AND THEN SOME. SHE EXPLAINED HOW IT WOULD BE 60 MINUTES OF SO TO HAVE THE TWO OLD PHONES INFO TRANSFERRED TO THE NEW DEVICES. VERONICA WAS KNOWLEDGABLE, PROFESSIONAL & FUNNY. I'D COME BACK TO BUY ANOTHER PHONE FROM HER.
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November 2023 by Chris Jenson
Ian was endlessly patient with the purchase of my phone, plan and setting up my new phone.
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August 2023 by Pauli Builders
We have a business plan through US Cellular and have been extremely happy with the customer support and services provided. Toni was a great help in getting a new phone set up for us when my camera broke on the job site. The reception is the best in Ozaukee County - we had a previous carrier before and always had issues with cell signal.
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July 2023 by Pauli & Sons
We have a business plan through US Cellular and have been extremely happy with the customer support and services provided. Toni was a great help in getting a new phone set up for us when my camera broke on the job site. The reception is the best in Ozaukee County - we had a previous carrier before and always had issues with cell signal.
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July 2023 by Thomas D
Zach made it very easy and painless to obtain new phones and a new service. We are very happy with the service we received and would recommend him to others.
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July 2023 by Thomas Drehfal
Zach made it very easy and painless to obtain new phones and a new service. We are very happy with the service we received and would recommend him to others.
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April 2023 by Ben Radoszewski
Veronica H was excellent to work with.I am not technically efficient..SHE IS!And very much professional, and helpful, and knowledgeable and personable.Helped me buy a new phone and then she set it all up for me and put on the OTTER protection cover etc etc.Answered all of my technical questions.If I have any questions, I will be calling her first.DON"T LOSE HER!Ben R
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April 2023 by Andrew Taft
Veronica went above and beyond!!! She gave me amazing personal customer service. I feel so much better making the switch!!
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March 2023 by Timothy Roy
I write this on behalf of a client of mine. The employee(s) in charge of setting up a new phone for my client deceitful in their actions. They assured her that her data would be transferred over to the new phone. However, this was not the case. She has no contacts, and since her Apple ID is registered to her old phone number, we have no way to recover her lost data. US Cellular set my client up for failure through laziness and lies.
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February 2023 by Danielle Shilts
I had a very positive experience with Zach at US Cellular in Grafton. He was very helpful and information. The whole process took less than an hour and he was very efficient. I appreciated the great service I received. I would recommend US Cellular to others.
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February 2023 by Leann Boyea
I did not have an appointment, the wait was an acceptable length of time. Pete was very helpful. I felt he made a real effort to try to figure out what was wrong with my phone before we talked about purchasing a new one - no pressure and I understood my options. Helpful and friendly, good job! I would recommend. ?
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January 2023 by Patti Doucette
My mother had a problem with her flip phone, I took her to the Grafton store Veronica Habersetzer helped us. She is an outstanding person! She looked at the phone & tried to fix it, she was working on it for about 30 minutes or more trying to make the phone call out, she also had another sales associate try worked on it for awhile couldn't get it to work. They were so patient with my mother! Veronica said the store in West Bend had one, we went there to pick it up. My mother had some questions about the new phone & went back to Grafton store Veronica Habersetzer help her & was so patient with my mother! Thank you so much Veronica your amazing!!!
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December 2022 by Deborah
Zach was very helpful and kind when I updated to a new phone. I am very happy with it ? I have been a US cellular customer for years and extremely happy with their service!