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November 2023 by Jim Mauck
Thank you to Ron for assisting to get my rental squared away. Very helpful!
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October 2023 by Misty Jennings
Enterprise in Grafton has a great staff…Definite team work to get us taken care of. I want to Thank Dayne, Austin, Ron (in Grafton)& Cody at the MKE airport location for helping us get back on the road in a timely manner after we got a flat tire! Thankfully we added the roadside assistance to our rental & the service was awesome…..tire changed, car swap at the airport and we were back on the road in a lil over an hour. THANK YOU FOR GREAT CUSTOMER SERVICE!!!
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August 2023 by ROH Reflex
Dayne at your Grafton location is outstanding! Excellent customer service. Very helpful for a recent vacation and my auto damage. A+
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August 2023 by Jamie Maier
Easy pick up, clean minivan with all the gadgets!
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July 2023 by shane motejzik
The Staff over there is super helpful and got me into a vehicle in a timely matter!
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July 2023 by Abby Massie
Thank you for the sweet ride as a rental! We had a blast driving the mustang convertible for a couple days and will definitely use you guys in the future for any other car rental needs ??
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June 2023 by Craving Buddha
Tried to find a luxury ride all they had was edge, seriously you call it luxury ride.
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February 2023 by Max Karbin
Extremely happy with the service I received from Dayne today. I received a vehicle on Saturday that I was not happy with, and called and spoke with him and explained the situation. He had a new vehicle driven out to my place of work in Brookfield so that I was not inconvenienced at all. He completely corrected the situation and went above and beyond. I will 100% work with this Enterprise in Grafton again and was extremely satisfied with how Dayne handled the situation and his professionalism.
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September 2022 by Dajena Hughes
I had a interesting time with this location. Customer service was 5 star experience but I did not enjoy the vehicles and the district manager. After I put my survey through a link that was sent to my email, I received a call from Kristin the district manager. Initially I missed her call but life has been so hectic between going to school fulltime, working fulltime, work travels etc. When we were finally able to get on the phone I felt somewhat uncomfortable speaking with Kristin because not only did she state that she had my “case notes” but she kept contradicting everything I was saying. I told her I started out with the Jeep then she says “I have the notes to your case and you initially wanted a sedan but you got the upgrade to an suv which was free” okay? That is not even relevant to the issue at hand. My issue with the vehicles was that things kept coming up with the Jeep that needed to be fixed and I was more than willing to take it to a location that they go to to get those vehicles fixed to avoid the inconvenience of going to their location switching out cars. Instead a Chevy equinox was driven to me by one of the employees and that Chevy was TERRIBLE. It didn’t drive smooth, the engine sounded loud, the brakes were scrubbing, weird wires going down the windshield and it smelt stale. You would think that the district manager would listen? No, she had an answer and “notes” for everything and didn’t even allow me to express my experience. Again the employees were great they were not the problem.
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July 2022 by Daniel Sauer
Staffed by incompetent employees. Claim to try to contact prospective renters in advance to advise about car shortages, but no such call was ever made. Instead they should be focused on getting other cars in to stock. They've claimed no cars were available, but in fact cars were available at the next Enterprise down the road! Their excuses and general lack of doing their job cost me an extra 4 hours of messing around to get a car, and $50 in gas and $120 in Lyft expenses. I'd give zero stars if possible.Customer care claims to be interested in resolving. They respond to these reviews immediately, but emails to their address as requested go unanswered. Let your actions speak louder then easy responses to these reviews.
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January 2022 by Bryan Irish
They were very sweet. They offered giving me a ride many times back to my house due to the fact that I didn't have a car. Overall, they were really nice and made sure I understood everything I was agreeing to.
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November 2021 by Kristy Hammernik
Interior of the vehicle had an unpleasant odor and the upholstery was stained in several places. License plate tag expired as of August.
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September 2021 by RudeDude2140
Pick up was fsst and easy. No hassles at drop off.
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August 2021 by Justin Moore
That sweet Midwest culture. Love it
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July 2021 by Donald Thiel
Such a pleasure to do business with the Enterprise Car Rental at the Grafton, WI location. Everyone is so professional and genuinely nice.I'll be back.
