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November 2023 by Frederick K.
This Home Depot has a terrible installation service . They call their installation service Crew two This outfit isn't interested in communicating with customers seeking an installation service. I bought a toilet from the Grafton store. Near the end of the job the plumber told me that a new flange was needed. He then proceeded to charge an additional $300 for for five minutes of labor. When I complained about the ridiculous charge to the store manager, he assured me that he would get back to me within a few business days. That was back in September I'm still waiting for a response in
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December 2022 by Phyllis W.
The Grafton Home Depot is a great store with helpful staff, great stock, and amazing community events. Today, they are cosponsors with my veteran group for a family holiday event -- Menorah building! There were children and families everywhere and fun was had by all! The Rabbi was running around giving out blessings, the Commander was passing out cookies, the veterans were snapping pictures, the Home Depot crew was handing out kits, the kids and families were banging hammers and laughing, and my poor service dog was trying to make sure I didn't pass out! It was a very successful event. Lots of kids. Lots of family. Lots of hammering and sharing. Good family fun. Thanks to community partners and old fashioned holiday spirit! For those who don't know the story of Hanukkah it is a story of miracles. In the true spirit of the story, miracles occurred today. Every time we thought we ran out of kits, a small stash would appear. And until the very end, every child was hammering and happily creating a Menorah. Children were able to even take the kits that were being tossed aside by children who wanted perfection (so they'd start over or abandon a less than perfect attempt). In the end, every child walked out smiling with a creation that they were happy to have. It was a sight to see! Nobody felt as if they didn't get what they came to get. Everyone was cooperating and taking what was available and creating a holiday miracle. I felt very happy to be a part of this day.
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September 2022 by John E.
Disappointing trip today. I needed a particular kind of mulch to match what I started with. There were only a small number of the bags I needed and all of them were torn/ripped.Too many of their new plants end up wilted or dead because they need water. Is it so hard to keep everything watered? ?
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July 2022 by John Erlauer
Disappointing trip today. I needed a particular kind of mulch to match what I started with. There were only a small number of the bags I needed and all of them were torn/ripped.Too many of their new plants end up wilted or dead because they need water. Is it so hard to keep everything watered? ?
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June 2022 by John E
Disappointing trip today. I needed a particular kind of mulch to match what I started with. There were only a small number of the bags I needed and all of them were torn/ripped.Too many of their new plants end up wilted or dead because they need water. Is it so hard to keep everything watered? ?
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June 2022 by M Niedermayer
It was the garden center at Home Depot.
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May 2022 by Karla S.
I came in to buy a log splitter and at the service counter Jill helped me out. Jill was so wonderful and helpful she is a real asset to the Grafton team!
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October 2021 by Shane Hitch
This HD location never has the items I am looking for. its always a order situation. Now they took away the pro-covered parking/loading. I will not go there anymore. I am becoming a Menards fan more and more.
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February 2021 by Kyle R.
Tried to return flooring, which THD online says is ok. Nothing in return policy says that you can't. Assistant manager John was unable to figure out how to return the product and did little in his way to come up with a solution. He just pushed us off and said we can't return it. Avoid this Home Depot, and buy your products from Menards, Lowe's, Amazon, or anywhere else locally.
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December 2020 by Gary H.
The only reason this visit to Home Depot does not get 5 stars is that I came for three items and got two. The staff could not have been more helpful, however. They checked physical inventory, checked on line, contacted another store. Seriously stepped up their service game!
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November 2020 by Craig Kaminski
Just at the Home Depot in Grafton, all I needed was a large roll of shrink film. They were pulling stuff down (at 8:40 in the morning of course) they were done, but because there were pallets in the isle the worker would not let me grab the roll, or grab it for me. Then he rudely said I have to wait until they move all of the pallets , safety first even though they were not moving anything and the item I needed was 6 feet away! That’s it I’m done, Amazon or a different hardware store for now on!! I wouldn’t recommend anyone shop at the Home Depot!
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October 2020 by Barbara L.
I just want to compliment the young man working in the paint department yesterday morning (Oct. 6). He was very helpful to me, and didn't laugh when I presented him with a lump of paint taken off my house to match. He was really busy, and working really hard, and, no offense, but you don't always see that at Home Depot. I hope someone in charge sees this, and compliments this guy or gives him a raise!
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September 2020 by R C.
5 weeks for appliance delivery, though promised in one. Mgr of Appliances very helpful, sales person deceptive. Customer Service terrible. Couldn't find order, phone #, address. On phone being transferred from one person to another, disconnected calls, no clue what they were doing. Product arrived with defects, missing parts. Never again.
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July 2020 by Robert Zenoni
Home Depot FAIL! Waited all day for Kohler tub delivery. Left the house for dinner at 630pm returning at 900pm to find my new Kohler $1200 tub standing in my front yard. Why did I supply shipping comments (deliver to garage in alley at rear of house) and why did I supply my phone number for the purposes of delivery problems? You have to do better!
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June 2020 by Rizzo M.
Really helpful employees in several departments! It is a shame so many people are giving bad reviews because of no masks. Home Depot is spacious enough to allow for proper distancing. It's nice to share smiles with human beings. Some employees wear masks & gloves that are more intimate with products like in the paint department. There is protective separators at all desks and checkouts. If anyone is that afraid of getting sick then they should know that ANY store with or without masks presents a possibility of spread (of whatever) through the products that other shoppers may touch. I would even suggest that those who feel so threatened by public scenarios should not be in brick & mortar stores and should probably order things from the online store. The Grafton Home Depot is great. Awesome employees, lots in stock.